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Event ID 18 (need help)

    Question

  • hi all, i got this event id 18 problem and i cant figure out what is wrong, details are as follows:
    Log Name:      System

    Source:        Microsoft-Windows-WHEA-Logger
    Date:          3/6/2009 10:12:57 PM
    Event ID:      18
    Task Category: None
    Level:         Error
    Keywords:     
    User:          LOCAL SERVICE
    Computer:     PC
    Description:
    A fatal hardware error has occurred.

    Reported by component: Processor Core
    Error Source: Machine Check Exception
    Error Type: Bus/Interconnect Error
    Processor ID: 2

    The details view of this entry contains further information.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{C26C4F3C-3F66-4E99-8F8A-39405CFED220}" />
        <EventID>18</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8000000000000000</Keywords>
        <TimeCreated SystemTime="2009-06-03T14:12:57.454033300Z" />
        <EventRecordID>1781</EventRecordID>
        <Correlation ActivityID="{634B7717-1E22-4552-A849-918FF03921B9}" />
        <Execution ProcessID="1300" ThreadID="1900" />
        <Channel>System</Channel>
        <Computer>Anthony-PC</Computer>
        <Security UserID="S-1-5-19" />
      </System>
      <EventData>
        <Data Name="ErrorSource">3</Data>
        <Data Name="ApicId">2</Data>
        <Data Name="MCABank">0</Data>
        <Data Name="MciStat">0xf200084000000800</Data>
        <Data Name="MciAddr">0x0</Data>
        <Data Name="MciMisc">0x0</Data>
        <Data Name="ErrorType">10</Data>
        <Data Name="TransactionType">256</Data>
        <Data Name="Participation">0</Data>
        <Data Name="RequestType">0</Data>
        <Data Name="MemorIO">0</Data>
        <Data Name="MemHierarchyLvl">0</Data>
        <Data Name="Timeout">0</Data>
        <Data Name="OperationType">256</Data>
        <Data Name="Channel">256</Data>
        <Data Name="Length">928</Data>
        <Data Name="RawData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ata>
      </EventData>
    </Event>

    any one can help?

    Wednesday, June 03, 2009 2:40 PM

Answers

  • Borkar2009,
    ASUS has recently posted Win 7 drivers for the P5Q series. Are those the drivers that you are using? Get them here.
    ASUS P4PE-P4 Extreme 3.4gHz-2gb G.Skill PC3200-XPSP3:55gb-Win7RC:17gb-DATA:500gb-ASUS N6800GT
    Monday, September 21, 2009 1:44 PM

All replies

  • Hello HeatoN,

    Could you supply your hardware specifications?
    Wednesday, June 03, 2009 11:34 PM
  • This is likely to be a STOP 0x124 error.  Those are generated by the processor and analyzing them isn't as straightforward as with STOP errors generated by Windows.

    That being said, I believe that the Bus/Interconnect Error could be the same as Parameter 1 of the STOP 0x124 being equal to 4.  That is, IME, usually an issue with something that's connected to your PCI bus.  The most common thing is the video card, but this can also involve the motherboard/chipset drivers, or the drivers for other on-board or attached devices.

    Of the one's that I've seen with Win7, the majority are hardware errors - either due to malfunctioning hardware or incompatibility.  I've been involved in a few discussions about the ability of a driver to cause this - and while the opinion is that a driver could conceivably cause this, it is highly unlikely (but I disagree with that).

    So, in short, start with the Video card and it's drivers, then move onto the motherboard drivers, and then to anything else (on-board or in a slot) that connects to the PCI bus.

    - John
    Thursday, June 04, 2009 1:15 PM
    Answerer
  • sorry for just sneaking into your post, but I have the same error message in the event logger. It is the notification after the computer crashed completely (screen is either black or blue). These crashes are totally random (sometimes on the desktop, sometimes in the game). They are rare though and if they do not appear, the computer runs just fine (stress tests, games, etc are no problem. memtest86+ passed 7 times).

    Have you found the reason for this?

    I do have a very old PCI LAN card in my computer. I will remove it and keep checking.



    CPU: Intel Core2Duo E8400 3Ghz
    Mainboard: Asus P5Q Pro
    RAM: 2x2GB Corsair Doinator 1066Mhz (2.1V)
    GPU: ATI HD 4850 1GB
    PSU: BeQuiet BQT-E6 500W

    Windows 7 64bit RTM
    Friday, September 18, 2009 11:17 PM
  • sorry for just sneaking into your post, but I have the same error message in the event logger. It is the notification after the computer crashed completely (screen is either black or blue). These crashes are totally random (sometimes on the desktop, sometimes in the game). They are rare though and if they do not appear, the computer runs just fine (stress tests, games, etc are no problem. memtest86+ passed 7 times).

    Have you found the reason for this?

    I do have a very old PCI LAN card in my computer. I will remove it and keep checking.



    CPU: Intel Core2Duo E8400 3Ghz
    Mainboard: Asus P5Q Pro
    RAM: 2x2GB Corsair Doinator 1066Mhz (2.1V)
    GPU: ATI HD 4850 1GB
    PSU: BeQuiet BQT-E6 500W

    Windows 7 64bit RTM
    Hi Borkar

    This an error that was seen mainly in the RC version. This is the first time I have seen it reported in the RTM version. Take a look at the threads in the following forum search. There are some fixes in there that worked for some users.

    0x124 - TechNet Windows 7 Forums Search


    RC1 setup fail with Bluescreen 0x124 WHEA_UNCORRECTABLE_ERROR

    Windows Hardware Error Architecture (WHEA) reporting format.

    Hope this helps.

    Thank You for using Windows 7

    Ronnie Vernon MVP
    Saturday, September 19, 2009 4:09 AM
    Moderator
  • Hi,

    ok, I don't want to lie. I am not 100% sure whether it is the RTM version, but it is also not the RC. It is the one that I can get as a student via MSDNAA and the version reads (using winver.exe): 6.1 Build 7600 (Win7 Prof 64bit).


    I have removed the PCI network device - problem still occured.
    I was able and allowed to change the graphics card (same model: ATI HD 4850) - problem still occured.

    What confuses me is that the problem seems to become more frequent. But this might be just by chance.


    Currently I am using the graphic drivers of Windows update. I will install the ATI drivers and check.

    All other drivers, BIOS, etc are afaik up to date. No overclocking involved.

    Best,
    Martin


    EDIT: The latest graphics driver did not work either.

    EDIT2: Going to install Vista to make sure it is not a hardware problem.
    Saturday, September 19, 2009 11:57 AM
  • Hi,

    google told me, Build 7600 is the RTM version :)

    So apparently, the pci driver problem was not completely resolved in the RTM version of Windows 7. Since I have installed Vista (2 days ago) the computer runs without problems. (On Windows 7 the latest state was that the computer crashed in average about once per hour.)

    I will update this thread if this changes (e.g. if Vista crashes as well), but until now it seems that the pci driver is still buggy any my hardware is fine.

    I really hope that Microsoft is going to update this asap since I would really like to use Win7 soon.


    Hoping my report helps to show that there might be still a serious problem.


    Regards,
    Martin

    Monday, September 21, 2009 11:52 AM
  • Borkar2009,
    ASUS has recently posted Win 7 drivers for the P5Q series. Are those the drivers that you are using? Get them here.
    ASUS P4PE-P4 Extreme 3.4gHz-2gb G.Skill PC3200-XPSP3:55gb-Win7RC:17gb-DATA:500gb-ASUS N6800GT
    Monday, September 21, 2009 1:44 PM
  • never mind.

    I got exaclty the same problem (total crash of PC, GPU fan switches to maximum, screen is completely black, no reaction at all any more) in Vista 5 min ago as well. It is probably hardware related.

    Windows 7 might be fine ;) Sorry for the false message.

    Best,
    Martin
    Monday, September 21, 2009 3:17 PM
  • Hey,

    here is an Update from my side about Win7 and random crashes:

    It seems that the problem was caused by the current Intel Matrix Storage Driver v8.9. The issue is mainly discussed here
    http://communities.intel.com/thread/5036?start=0&tstart=0
    and Intel is aware of the problem.

    After changing a lot of hardware several times (and the computer kept crashing randomly), it has been fine for more than two weeks now in Win 7 and Win XP (one week each) using the Intel driver version 8.8.

    Hope this helps others until Intel fixes this problem.

    Regards
    Martin

    PS: Here is the official statement of Intel so far:
    http://www.intel.com/support/chipsets/imsm/sb/CS-030818.htm
    Sunday, October 25, 2009 11:25 AM
  • Possible solution to the problem mentioned above:

    I have an Acer Aspire AX3810-U1802 with Intel Core2 Quad CPU Q8300 @ 2.50GHz, 2499 Mhz, 4 Core(s), 4 Logical Processor(s); Microsoft Windows 7 Home Premium Version 6.1.7600 Build 7600; and I was getting WHEA-Logger ID 18 fatal hardware error.

    It was showing core id 0 and core id 2 Machine Check Exception with Bus/Interconnect Error. Then the PC would crash and show hardware error in the blue screen and then restart right away. That also corresponded with Kernel-Power event 41 task 63 "reboot without shutting down".

    Other details were that the mouse pointer would flicker erratically and the mouse movement was not smooth and the sound card would distort during video playback or youtube playback right prior to a crash.

    I discovered that the problem was caused by the inproper cooling in my PC.

    I installed additional fan on the outside of the system and all the problems disappeared.

    I also discovered the fan would effectively remove the distortions and mouse erratic movement because I waited for the symptoms to appear and then start the fan, which effectively fixed the problems.

    I must say I had the issue from the beginning after I bought the machine. It seems the design of the PC is a compromise between the quietness of the cooling fans and the heat dissipation needs. Therefore I suggest that the mentioned above fix prior to doing anything else.

    I also suspect the failure doesn't not originate in the processor. That is because I did held my hand inside to feel the heat - and the processor seemed cool. It looks like it was the heat coming from around the MoBo chipsets and heat sinks that are further away from the processor. The sound distortions would disappear after those MoBo areas were cooled down. I hope it helps.

     

    Saturday, November 06, 2010 10:10 PM