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internet connection goes off after every hour

    General discussion

  • hello,

    my interent connection goes off after an hour with an yellow exclamation mark on the taskbar,but my interent is connected fine.When i  troubleshoot the issue it says that "local area connection doesn't have a valid ip configuration " after that it works fine.what to do??pleasse help me


    Tuesday, June 12, 2012 5:08 AM

All replies

  • hello,

    my interent connection goes off after an hour with an yellow exclamation mark on the taskbar,but my interent is connected fine.When i  troubleshoot the issue it says that "local area connection doesn't have a valid ip configuration " after that it works fine.what to do??pleasse help me


    Hi,

    are u using DHCP in your environment or

    are you using only static IP address

    please let us know

    Tuesday, June 12, 2012 11:38 AM
  • i use the DHCP

    my computer  automatically obtain ip addresses

    Tuesday, June 12, 2012 1:05 PM
  • Hi,

    First, you should make sure you have a fine cable and then you can use another computer to connect your router to test whether this issues  happened again.

    If it’s, you should check your DHCP setting of your router or contact to router’s manufactory for help. Also you can try to set a static IP address for your computer to see if the problem be resolved.

    If it’s not, you may try as below methods:

    Method 1

    1.) Disable any Security or Firewall Software? Do you have one installed that's maybe expired?

    2.) Disable IPv6

    3.) Disable the IP Helper Service from Control Panel=> Admin Tools=> Services

    Method 2

    Start, All Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

    2.)In the command prompt window that opens, type type the following commands, each followed by the Enter key:

    3.)Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

    4.)Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

    5.)Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

    6.)Reboot the machine.  

    Method 3

    Call your ISP to make sure their network are normal

    Wednesday, June 13, 2012 9:13 AM
    Moderator