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Windows 7 Backup Error 8007007B

    Question

  • I am using my Western Digital external hard disk to backup my data. I have two partitions on my system. C is the system partition  and D is the data partition. When I chose to backup, it creates a shadow copy but then quits after a while with the error message The file name, directory name or volume label syntax is incorrect. When I tried to backup after removing the documents folder, then the system was successful in making a backup. I wonder what would be causing this error?
    I am using Windows 7 Professional 64 bit edition. 

    http://twitter.com/movingahead
    Monday, December 28, 2009 7:35 AM

Answers

  • Hi,

    Firstly, please check if Volume Shadow Copy and Windows Backup services are running and set to automatic in Services Console.

    1. Click on Start, type Services in Start Search. When the Services page is open, scroll the page to find Volume Shadow Copy and Backup service.
    2. Right click on them and check if they are started.
    3. If the services are disabled, start the services and set it to Automatic, then check if the issue disappear. 

    If the services are running and you get Error Message: “0x8007007B - The filename, directory name, or volume label syntax is incorrect”, file name or volume label has special characters.

    Since the system does not accept the keyboard combination Alt+0 through Alt+32 or the following characters: \\ \\ / [ ] : | < > + ; = . ?  Please correct the file name or volume label and make sure the folder name in the Documents has no spaces or special characters and then try to perform the backup. You get more ideas from the link below.

    http://technet.microsoft.com/en-us/library/cc956689.aspx

    In addition, it would also be caused due to Operating System shell corruption. If your file name and volume does not have any special characters and you are getting this error message, Create a new user account and perform the backup in the new user account as a test, then let us know if it helps.

    Hope these information helps you.

    Regards,


    John
    • Marked as answer by Vivian Xing Monday, January 04, 2010 9:45 AM
    Tuesday, December 29, 2009 9:15 AM

All replies

  • Hi,

    Firstly, please check if Volume Shadow Copy and Windows Backup services are running and set to automatic in Services Console.

    1. Click on Start, type Services in Start Search. When the Services page is open, scroll the page to find Volume Shadow Copy and Backup service.
    2. Right click on them and check if they are started.
    3. If the services are disabled, start the services and set it to Automatic, then check if the issue disappear. 

    If the services are running and you get Error Message: “0x8007007B - The filename, directory name, or volume label syntax is incorrect”, file name or volume label has special characters.

    Since the system does not accept the keyboard combination Alt+0 through Alt+32 or the following characters: \\ \\ / [ ] : | < > + ; = . ?  Please correct the file name or volume label and make sure the folder name in the Documents has no spaces or special characters and then try to perform the backup. You get more ideas from the link below.

    http://technet.microsoft.com/en-us/library/cc956689.aspx

    In addition, it would also be caused due to Operating System shell corruption. If your file name and volume does not have any special characters and you are getting this error message, Create a new user account and perform the backup in the new user account as a test, then let us know if it helps.

    Hope these information helps you.

    Regards,


    John
    • Marked as answer by Vivian Xing Monday, January 04, 2010 9:45 AM
    Tuesday, December 29, 2009 9:15 AM
  • Hi,

    Are you selecting documents library in the backup configuration? In that case, can you please check if the library has other locations also included?

    Thanks,
    S.Soudamini.
    This posting is provided "AS IS" without warranties and confers no rights.
    Tuesday, December 29, 2009 9:20 AM
  • I'm getting the same message now. Initially I was getting errors when it was making a system image of my C: - I fixed that setting the Windows 7 partition as the active partition. Now I can backup the OS ("system image") fine, so I know the services are up and running.

    However, when it tries to backup my libraries (some 15K odd files) I still get this error. How can I narrow down the source of this problem so I can take some actionable measure to resolve this? Like I said, there are some 15,000-18,000 files across my music, pictures, etc so I can't really examine each file manually...

    Thanks
    Sid

    As a side note, the error is designed for the developer - "0x8007007B" means *nothing* to an end user - and this is production, commercial code!! You should be printing out a very specific message in english ("File xyz doesn't look right" or something). And even if you encounter an error on one file, shouldn't you move onto the next file? Don't get me wrong, I write C/C++/assembly s/w for a living too - but some of your human design principles in Windows 7 backup are very ... crude. You guys (=the Win7 backup team) should understand the consumer of your product a lot better. eg: The "just works" backup ("Time Machine") on my macbook is awesome, despite the annoying "hollywood" effect when launching the application. The Win7 backup experience of non-technical customers must be terrible ...

    Thursday, August 19, 2010 5:36 AM
  • This hint was originally written for Windows Vista, but works on Windows 7 too.

    Click Start, type SystemPropertiesProtection.exe. The System Restore Properties window will open.

    You may see two C: drives in the listing with the same Volume label (see figure below). Deselect the checkbox for the duplicate volume, and enable the checkbox for the correct drive (the one with Windows logo).

    Sunday, April 08, 2012 5:29 PM
  • I had the same problem with my 64-bit Win7. When I select only the system image, backup works fine, but whatever files/folders I included in the backup set, I got the same error - 8007007B. I tried adding a single new folder with just one new text document in it - no progress.

    I spent a lot of time reading discussions on the net, but none of the proposed solutions worked.

    Finally I tried reconfiguring the partitions on my hard drives and THAT WORKED :-)

    I left one primary and active partition, all the other - extended partitions with logical volumes and now the backup runs fine:

    Disk Management

    Maybe somebody from Microsoft should explain why and under what circumstances the error occurs. They should also make the necessary changes to the Backup service to produce meaningful and understandable error messages so users could solve their problems. I have been a software developer and IT expert for more than 20 years (10 of them as a Microsoft Certified Professional) and it took me hours and hours to guess right the solution. I could as well be less lucky and never get to the solve this problem :-(

    Monday, October 01, 2012 11:09 AM