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Windows could not search for new updates (Code 8024402F)

    Question

  • Hello. Recently many computers on our network are unable to search for new updates. We keep getting error code 8024402F and it says "Windows Update encountered an unknown error."

    We use Trend Micro Antivirus 7 (SP 1) and do not have the Firewall enabled. I've already tried disabling it, as well as adding the Windows Update URL's to the URL Filter, but no change.

    I sent a ping to update.microsoft.com and they all timed out, so I'm sure that has something to do with it.

    I am not quite sure how to handle this since it seems to be a network wide problem. If anyone could provide useful insight, it would be a great help.


    Wednesday, February 29, 2012 7:00 PM

Answers

  • I figured out the issue. It seems SonicWall URL filtering was blocking one of the Windows Update URL's. I went through the entire list and found which one it was and allowed it. Thanks for helping!
    • Marked as answer by Rick Castello Wednesday, March 07, 2012 4:50 PM
    Wednesday, March 07, 2012 4:50 PM

All replies

  • Hi,

    The error code 0x8024402F may be related to the interrupted connection.

    Before moving on, please launch the Fixit.

    If the issue persists, please uploadWindowsupdate.log file from “C:\Windows\”. Let us try to find the culprit.

    Best Regards,

    Kim Zhou


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Proposed as answer by Cristhiane Thursday, March 01, 2012 2:02 PM
    Thursday, March 01, 2012 9:56 AM
    Moderator
  • The Fix It didn't help. I've tried it before and it said it fixed the errors, but nothing changed.

    Here is some recent output of the WindowsUpdate.log:

    2012-03-01    09:27:00:794    1008    169c    AU    Triggering AU detection through DetectNow API
    2012-03-01    09:27:00:794    1008    169c    AU    Triggering Online detection (interactive)
    2012-03-01    09:27:00:795    1008    c78    AU    #############
    2012-03-01    09:27:00:795    1008    c78    AU    ## START ##  AU: Search for updates
    2012-03-01    09:27:00:795    1008    c78    AU    #########
    2012-03-01    09:27:00:797    1008    c78    AU    <<## SUBMITTED ## AU: Search for updates [CallId = {403D7219-7E00-4C5B-860C-4C11E1ED6A23}]
    2012-03-01    09:27:00:797    1008    1220    Agent    *************
    2012-03-01    09:27:00:797    1008    1220    Agent    ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2012-03-01    09:27:00:797    1008    1220    Agent    *********
    2012-03-01    09:27:00:797    1008    1220    Agent      * Online = Yes; Ignore download priority = No
    2012-03-01    09:27:00:797    1008    1220    Agent      * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    2012-03-01    09:27:00:797    1008    1220    Agent      * ServiceID = {9482F4B4-E343-43B6-B170-9A65BC822C77} Windows Update
    2012-03-01    09:27:00:797    1008    1220    Agent      * Search Scope = {Machine}
    2012-03-01    09:27:00:808    1008    1220    Misc    Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2012-03-01    09:27:00:814    1008    1220    Misc     Microsoft signed: Yes
    2012-03-01    09:27:00:857    1008    1220    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190193
    2012-03-01    09:27:00:857    1008    1220    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190193
    2012-03-01    09:27:00:882    1008    1220    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190193
    2012-03-01    09:27:00:882    1008    1220    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190193
    2012-03-01    09:27:00:908    1008    1220    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190193
    2012-03-01    09:27:00:908    1008    1220    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190193
    2012-03-01    09:27:00:928    1008    1220    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190193
    2012-03-01    09:27:00:928    1008    1220    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190193
    2012-03-01    09:27:00:928    1008    1220    Misc    WARNING: DownloadFileInternal failed for http://download.windowsupdate.com/v9/windowsupdate/redir/muv4wuredir.cab: error 0x80190193
    2012-03-01    09:27:00:928    1008    1220    Misc    Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2012-03-01    09:27:00:931    1008    1220    Misc     Microsoft signed: Yes
    2012-03-01    09:27:01:003    1008    1220    Misc    Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2012-03-01    09:27:01:005    1008    1220    Misc     Microsoft signed: Yes
    2012-03-01    09:27:01:014    1008    1220    Agent    Downloading new auth cab for service 7971f918-a847-4430-9279-4a52d1efe18d at http://download.windowsupdate.com/v9/microsoftupdate/redir/muauth.cab
    2012-03-01    09:27:01:038    1008    1220    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190193
    2012-03-01    09:27:01:038    1008    1220    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190193
    2012-03-01    09:27:01:067    1008    1220    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190193
    2012-03-01    09:27:01:067    1008    1220    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190193
    2012-03-01    09:27:01:089    1008    1220    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190193
    2012-03-01    09:27:01:089    1008    1220    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190193
    2012-03-01    09:27:01:120    1008    1220    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190193
    2012-03-01    09:27:01:120    1008    1220    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190193
    2012-03-01    09:27:01:120    1008    1220    Misc    WARNING: DownloadFileInternal failed for http://download.windowsupdate.com/v9/microsoftupdate/redir/muauth.cab: error 0x80190193
    2012-03-01    09:27:01:120    1008    1220    Agent    WARNING: Failed to download auth cab for service 7971f918-a847-4430-9279-4a52d1efe18d from http://download.windowsupdate.com/v9/microsoftupdate/redir/muauth.cab, hr=0X80244018
    2012-03-01    09:27:01:120    1008    1220    Agent    FATAL: Caller Default Service Recovery failed to opt in to service 7971f918-a847-4430-9279-4a52d1efe18d, hr=0X80244018
    2012-03-01    09:27:01:120    1008    1220    Setup    Checking for agent SelfUpdate
    2012-03-01    09:27:01:121    1008    1220    Setup    Client version: Core: 7.5.7601.17514  Aux: 7.5.7601.17514
    2012-03-01    09:27:01:128    1008    1220    Misc    Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2012-03-01    09:27:01:131    1008    1220    Misc     Microsoft signed: Yes
    2012-03-01    09:27:01:153    1008    1220    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190193
    2012-03-01    09:27:01:153    1008    1220    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190193
    2012-03-01    09:27:01:174    1008    1220    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190193
    2012-03-01    09:27:01:174    1008    1220    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190193
    2012-03-01    09:27:01:194    1008    1220    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190193
    2012-03-01    09:27:01:194    1008    1220    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190193
    2012-03-01    09:27:01:217    1008    1220    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190193
    2012-03-01    09:27:01:217    1008    1220    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190193
    2012-03-01    09:27:01:217    1008    1220    Misc    WARNING: DownloadFileInternal failed for http://download.windowsupdate.com/v9/windowsupdate/redir/muv4wuredir.cab: error 0x80190193
    2012-03-01    09:27:01:217    1008    1220    Misc    Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2012-03-01    09:27:01:220    1008    1220    Misc     Microsoft signed: Yes
    2012-03-01    09:27:01:279    1008    1220    Misc    Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2012-03-01    09:27:01:282    1008    1220    Misc     Microsoft signed: Yes
    2012-03-01    09:27:01:290    1008    1220    Misc    Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
    2012-03-01    09:27:01:297    1008    1220    Misc     Microsoft signed: Yes
    2012-03-01    09:27:01:399    1008    1220    Misc    Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
    2012-03-01    09:27:01:402    1008    1220    Misc     Microsoft signed: Yes
    2012-03-01    09:27:01:408    1008    1220    Setup    Skipping SelfUpdate check based on the /SKIP directive in wuident
    2012-03-01    09:27:01:408    1008    1220    Setup    SelfUpdate check completed.  SelfUpdate is NOT required.
    2012-03-01    09:27:01:645    1008    1220    Misc    Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2012-03-01    09:27:01:648    1008    1220    Misc     Microsoft signed: Yes
    2012-03-01    09:27:01:674    1008    1220    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190193
    2012-03-01    09:27:01:674    1008    1220    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190193
    2012-03-01    09:27:01:696    1008    1220    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190193
    2012-03-01    09:27:01:696    1008    1220    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190193
    2012-03-01    09:27:01:715    1008    1220    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190193
    2012-03-01    09:27:01:715    1008    1220    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190193
    2012-03-01    09:27:01:738    1008    1220    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190193
    2012-03-01    09:27:01:738    1008    1220    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190193
    2012-03-01    09:27:01:738    1008    1220    Misc    WARNING: DownloadFileInternal failed for http://download.windowsupdate.com/v9/windowsupdate/redir/muv4wuredir.cab: error 0x80190193
    2012-03-01    09:27:01:739    1008    1220    Misc    Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2012-03-01    09:27:01:741    1008    1220    Misc     Microsoft signed: Yes
    2012-03-01    09:27:01:800    1008    1220    Misc    Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2012-03-01    09:27:01:802    1008    1220    Misc     Microsoft signed: Yes
    2012-03-01    09:27:01:811    1008    1220    PT    +++++++++++  PT: Synchronizing server updates  +++++++++++
    2012-03-01    09:27:01:811    1008    1220    PT      + ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL = https://www.update.microsoft.com/v6/ClientWebService/client.asmx
    2012-03-01    09:27:03:400    1008    1220    PT    WARNING: SyncUpdates failure, error = 0x8024400D, soap client error = 7, soap error code = 300, HTTP status code = 200
    2012-03-01    09:27:03:400    1008    1220    PT    WARNING: SOAP Fault: 0x00012c
    2012-03-01    09:27:03:400    1008    1220    PT    WARNING:     faultstring:Fault occurred
    2012-03-01    09:27:03:400    1008    1220    PT    WARNING:     ErrorCode:ConfigChanged(2)
    2012-03-01    09:27:03:400    1008    1220    PT    WARNING:     Message:(null)
    2012-03-01    09:27:03:400    1008    1220    PT    WARNING:     Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/SyncUpdates"
    2012-03-01    09:27:03:401    1008    1220    PT    WARNING:     ID:6dcc10d7-93f1-4868-9399-0f5a29082b86
    2012-03-01    09:27:03:457    1008    1220    PT    WARNING: PTWarn: Anonymous plug-in skipped for WU
    2012-03-01    09:27:03:734    1008    1220    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190193
    2012-03-01    09:27:03:734    1008    1220    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190193
    2012-03-01    09:27:03:749    1008    1220    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190193
    2012-03-01    09:27:03:749    1008    1220    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190193
    2012-03-01    09:27:03:759    1008    1220    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190193
    2012-03-01    09:27:03:759    1008    1220    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190193
    2012-03-01    09:27:03:770    1008    1220    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190193
    2012-03-01    09:27:03:770    1008    1220    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190193
    2012-03-01    09:27:03:771    1008    1220    PT    WARNING: ECP: Failed to download cab file from http://download.windowsupdate.com/msdownload/update/software/dflt/2011/06/4498054_fd3a9677b011fbecc0afc4de86ae98efc2dc36f0.cab with error 0x80190193
    2012-03-01    09:27:03:771    1008    1220    PT    WARNING: ECP: This roundtrip contained some optimized updates which failed. New Update count = 2, Old Count = 30
    2012-03-01    09:27:03:791    1008    1220    PT    WARNING: Sync of Updates: 0x8024402f
    2012-03-01    09:27:03:791    1008    1220    PT    WARNING: SyncServerUpdatesInternal failed: 0x8024402f
    2012-03-01    09:27:03:791    1008    1220    Agent      * WARNING: Failed to synchronize, error = 0x8024402F
    2012-03-01    09:27:03:791    1008    1220    Agent      * WARNING: Exit code = 0x8024402F
    2012-03-01    09:27:03:791    1008    1220    Agent    *********
    2012-03-01    09:27:03:791    1008    1220    Agent    **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2012-03-01    09:27:03:791    1008    1220    Agent    *************
    2012-03-01    09:27:03:791    1008    1220    Agent    WARNING: WU client failed Searching for update with error 0x8024402f
    2012-03-01    09:27:03:792    1008    1410    AU    >>##  RESUMED  ## AU: Search for updates [CallId = {403D7219-7E00-4C5B-860C-4C11E1ED6A23}]
    2012-03-01    09:27:03:792    1008    1410    AU      # WARNING: Search callback failed, result = 0x8024402F
    2012-03-01    09:27:03:792    1008    1410    AU      # WARNING: Failed to find updates with error code 8024402F
    2012-03-01    09:27:03:792    1008    1410    AU    #########
    2012-03-01    09:27:03:792    1008    1410    AU    ##  END  ##  AU: Search for updates [CallId = {403D7219-7E00-4C5B-860C-4C11E1ED6A23}]
    2012-03-01    09:27:03:792    1008    1410    AU    #############
    2012-03-01    09:27:03:792    1008    1410    AU    Successfully wrote event for AU health state:0
    2012-03-01    09:27:03:792    1008    1410    AU    AU setting next detection timeout to 2012-03-01 20:27:03
    2012-03-01    09:27:03:792    1008    1410    AU    Setting AU scheduled install time to 2012-03-02 09:00:00
    2012-03-01    09:27:03:792    1008    1410    AU    Successfully wrote event for AU health state:0
    2012-03-01    09:27:03:793    1008    1410    AU    Successfully wrote event for AU health state:0
    2012-03-01    09:27:08:791    1008    1220    Report    REPORT EVENT: {B9F027CB-E76A-462B-82E8-B68DDDAD1F6A}    2012-03-01 09:27:03:791-0600    1    148    101    {00000000-0000-0000-0000-000000000000}    0    8024402f    AutomaticUpdates    Failure    Software Synchronization    Windows Update Client failed to detect with error 0x8024402f.
    2012-03-01    09:27:08:797    1008    1220    Report    CWERReporter::HandleEvents - WER report upload completed with status 0x8
    2012-03-01    09:27:08:797    1008    1220    Report    WER Report sent: 7.5.7601.17514 0x8024402f 00000000-0000-0000-0000-000000000000 Scan 101 Unmanaged
    2012-03-01    09:27:08:797    1008    1220    Report    CWERReporter finishing event handling. (00000000)
    2012-03-01    09:29:23:698    1008    169c    AU    Triggering AU detection through DetectNow API
    2012-03-01    09:29:23:698    1008    169c    AU    Triggering Online detection (interactive)
    2012-03-01    09:29:23:698    1008    c78    AU    #############
    2012-03-01    09:29:23:699    1008    c78    AU    ## START ##  AU: Search for updates
    2012-03-01    09:29:23:699    1008    c78    AU    #########
    2012-03-01    09:29:23:700    1008    c78    AU    <<## SUBMITTED ## AU: Search for updates [CallId = {3EEC6244-E83D-42EC-A29E-9432E917080B}]
    2012-03-01    09:29:23:700    1008    1220    Agent    *************
    2012-03-01    09:29:23:700    1008    1220    Agent    ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2012-03-01    09:29:23:700    1008    1220    Agent    *********
    2012-03-01    09:29:23:700    1008    1220    Agent      * Online = Yes; Ignore download priority = No
    2012-03-01    09:29:23:701    1008    1220    Agent      * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    2012-03-01    09:29:23:701    1008    1220    Agent      * ServiceID = {9482F4B4-E343-43B6-B170-9A65BC822C77} Windows Update
    2012-03-01    09:29:23:701    1008    1220    Agent      * Search Scope = {Machine}
    2012-03-01    09:29:23:708    1008    1220    Misc    Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2012-03-01    09:29:23:711    1008    1220    Misc     Microsoft signed: Yes
    2012-03-01    09:29:23:750    1008    1220    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190193
    2012-03-01    09:29:23:750    1008    1220    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190193
    2012-03-01    09:29:23:772    1008    1220    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190193
    2012-03-01    09:29:23:772    1008    1220    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190193
    2012-03-01    09:29:23:794    1008    1220    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190193
    2012-03-01    09:29:23:794    1008    1220    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190193
    2012-03-01    09:29:23:816    1008    1220    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190193
    2012-03-01    09:29:23:816    1008    1220    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190193
    2012-03-01    09:29:23:816    1008    1220    Misc    WARNING: DownloadFileInternal failed for http://download.windowsupdate.com/v9/windowsupdate/redir/muv4wuredir.cab: error 0x80190193
    2012-03-01    09:29:23:816    1008    1220    Misc    Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2012-03-01    09:29:23:819    1008    1220    Misc     Microsoft signed: Yes
    2012-03-01    09:29:23:885    1008    1220    Misc    Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2012-03-01    09:29:23:887    1008    1220    Misc     Microsoft signed: Yes
    2012-03-01    09:29:23:896    1008    1220    Agent    Downloading new auth cab for service 7971f918-a847-4430-9279-4a52d1efe18d at http://download.windowsupdate.com/v9/microsoftupdate/redir/muauth.cab
    2012-03-01    09:29:23:920    1008    1220    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190193
    2012-03-01    09:29:23:920    1008    1220    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190193
    2012-03-01    09:29:23:945    1008    1220    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190193
    2012-03-01    09:29:23:945    1008    1220    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190193
    2012-03-01    09:29:23:981    1008    1220    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190193
    2012-03-01    09:29:23:981    1008    1220    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190193
    2012-03-01    09:29:24:002    1008    1220    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190193
    2012-03-01    09:29:24:002    1008    1220    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190193
    2012-03-01    09:29:24:002    1008    1220    Misc    WARNING: DownloadFileInternal failed for http://download.windowsupdate.com/v9/microsoftupdate/redir/muauth.cab: error 0x80190193
    2012-03-01    09:29:24:002    1008    1220    Agent    WARNING: Failed to download auth cab for service 7971f918-a847-4430-9279-4a52d1efe18d from http://download.windowsupdate.com/v9/microsoftupdate/redir/muauth.cab, hr=0X80244018
    2012-03-01    09:29:24:002    1008    1220    Agent    FATAL: Caller Default Service Recovery failed to opt in to service 7971f918-a847-4430-9279-4a52d1efe18d, hr=0X80244018
    2012-03-01    09:29:24:002    1008    1220    Setup    Checking for agent SelfUpdate
    2012-03-01    09:29:24:003    1008    1220    Setup    Client version: Core: 7.5.7601.17514  Aux: 7.5.7601.17514
    2012-03-01    09:29:24:010    1008    1220    Misc    Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2012-03-01    09:29:24:013    1008    1220    Misc     Microsoft signed: Yes
    2012-03-01    09:29:24:034    1008    1220    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190193
    2012-03-01    09:29:24:034    1008    1220    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190193
    2012-03-01    09:29:24:061    1008    1220    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190193
    2012-03-01    09:29:24:062    1008    1220    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190193
    2012-03-01    09:29:24:094    1008    1220    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190193
    2012-03-01    09:29:24:094    1008    1220    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190193
    2012-03-01    09:29:24:115    1008    1220    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190193
    2012-03-01    09:29:24:115    1008    1220    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190193
    2012-03-01    09:29:24:115    1008    1220    Misc    WARNING: DownloadFileInternal failed for http://download.windowsupdate.com/v9/windowsupdate/redir/muv4wuredir.cab: error 0x80190193
    2012-03-01    09:29:24:116    1008    1220    Misc    Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2012-03-01    09:29:24:118    1008    1220    Misc     Microsoft signed: Yes
    2012-03-01    09:29:24:183    1008    1220    Misc    Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2012-03-01    09:29:24:185    1008    1220    Misc     Microsoft signed: Yes
    2012-03-01    09:29:24:194    1008    1220    Misc    Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
    2012-03-01    09:29:24:197    1008    1220    Misc     Microsoft signed: Yes
    2012-03-01    09:29:24:304    1008    1220    Misc    Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
    2012-03-01    09:29:24:307    1008    1220    Misc     Microsoft signed: Yes
    2012-03-01    09:29:24:311    1008    1220    Setup    Skipping SelfUpdate check based on the /SKIP directive in wuident
    2012-03-01    09:29:24:311    1008    1220    Setup    SelfUpdate check completed.  SelfUpdate is NOT required.
    2012-03-01    09:29:24:380    1008    1220    Misc    Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2012-03-01    09:29:24:383    1008    1220    Misc     Microsoft signed: Yes
    2012-03-01    09:29:24:417    1008    1220    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190193
    2012-03-01    09:29:24:442    1008    1220    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190193
    2012-03-01    09:29:24:463    1008    1220    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190193
    2012-03-01    09:29:24:463    1008    1220    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190193
    2012-03-01    09:29:24:484    1008    1220    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190193
    2012-03-01    09:29:24:484    1008    1220    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190193
    2012-03-01    09:29:24:505    1008    1220    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190193
    2012-03-01    09:29:24:505    1008    1220    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190193
    2012-03-01    09:29:24:505    1008    1220    Misc    WARNING: DownloadFileInternal failed for http://download.windowsupdate.com/v9/windowsupdate/redir/muv4wuredir.cab: error 0x80190193
    2012-03-01    09:29:24:505    1008    1220    Misc    Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2012-03-01    09:29:24:508    1008    1220    Misc     Microsoft signed: Yes
    2012-03-01    09:29:24:568    1008    1220    Misc    Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2012-03-01    09:29:24:570    1008    1220    Misc     Microsoft signed: Yes
    2012-03-01    09:29:24:579    1008    1220    PT    +++++++++++  PT: Synchronizing server updates  +++++++++++
    2012-03-01    09:29:24:579    1008    1220    PT      + ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL = https://www.update.microsoft.com/v6/ClientWebService/client.asmx
    2012-03-01    09:29:25:602    1008    1220    PT    WARNING: SyncUpdates failure, error = 0x8024400D, soap client error = 7, soap error code = 300, HTTP status code = 200
    2012-03-01    09:29:25:602    1008    1220    PT    WARNING: SOAP Fault: 0x00012c
    2012-03-01    09:29:25:602    1008    1220    PT    WARNING:     faultstring:Fault occurred
    2012-03-01    09:29:25:602    1008    1220    PT    WARNING:     ErrorCode:ConfigChanged(2)
    2012-03-01    09:29:25:602    1008    1220    PT    WARNING:     Message:(null)
    2012-03-01    09:29:25:602    1008    1220    PT    WARNING:     Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/SyncUpdates"
    2012-03-01    09:29:25:602    1008    1220    PT    WARNING:     ID:1c24b32f-2a1d-48f3-93a6-1ab185d54a4d
    2012-03-01    09:29:25:659    1008    1220    PT    WARNING: PTWarn: Anonymous plug-in skipped for WU
    2012-03-01    09:29:25:933    1008    1220    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190193
    2012-03-01    09:29:25:933    1008    1220    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190193
    2012-03-01    09:29:25:945    1008    1220    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190193
    2012-03-01    09:29:25:945    1008    1220    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190193
    2012-03-01    09:29:25:958    1008    1220    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190193
    2012-03-01    09:29:25:958    1008    1220    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190193
    2012-03-01    09:29:25:970    1008    1220    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190193
    2012-03-01    09:29:25:970    1008    1220    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190193
    2012-03-01    09:29:25:970    1008    1220    PT    WARNING: ECP: Failed to download cab file from http://download.windowsupdate.com/msdownload/update/software/dflt/2011/06/4498043_ac823ecca661e62c6da8c9652d6dda28cdcc7c9a.cab with error 0x80190193
    2012-03-01    09:29:25:970    1008    1220    PT    WARNING: ECP: This roundtrip contained some optimized updates which failed. New Update count = 1, Old Count = 30
    2012-03-01    09:29:25:988    1008    1220    PT    WARNING: Sync of Updates: 0x8024402f
    2012-03-01    09:29:25:988    1008    1220    PT    WARNING: SyncServerUpdatesInternal failed: 0x8024402f
    2012-03-01    09:29:25:988    1008    1220    Agent      * WARNING: Failed to synchronize, error = 0x8024402F
    2012-03-01    09:29:25:988    1008    1220    Agent      * WARNING: Exit code = 0x8024402F
    2012-03-01    09:29:25:988    1008    1220    Agent    *********
    2012-03-01    09:29:25:988    1008    1220    Agent    **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2012-03-01    09:29:25:988    1008    1220    Agent    *************
    2012-03-01    09:29:25:988    1008    1220    Agent    WARNING: WU client failed Searching for update with error 0x8024402f
    2012-03-01    09:29:25:989    1008    1410    AU    >>##  RESUMED  ## AU: Search for updates [CallId = {3EEC6244-E83D-42EC-A29E-9432E917080B}]
    2012-03-01    09:29:25:989    1008    1410    AU      # WARNING: Search callback failed, result = 0x8024402F
    2012-03-01    09:29:25:989    1008    1410    AU      # WARNING: Failed to find updates with error code 8024402F
    2012-03-01    09:29:25:989    1008    1410    AU    #########
    2012-03-01    09:29:25:989    1008    1410    AU    ##  END  ##  AU: Search for updates [CallId = {3EEC6244-E83D-42EC-A29E-9432E917080B}]
    2012-03-01    09:29:25:989    1008    1410    AU    #############
    2012-03-01    09:29:25:989    1008    1410    AU    Successfully wrote event for AU health state:0
    2012-03-01    09:29:25:989    1008    1410    AU    AU setting next detection timeout to 2012-03-01 20:29:25
    2012-03-01    09:29:25:989    1008    1410    AU    Setting AU scheduled install time to 2012-03-02 09:00:00
    2012-03-01    09:29:25:989    1008    1410    AU    Successfully wrote event for AU health state:0
    2012-03-01    09:29:25:990    1008    1410    AU    Successfully wrote event for AU health state:0
    2012-03-01    09:29:30:988    1008    1220    Report    REPORT EVENT: {451AC836-E94D-4A1F-89C4-35991B23061F}    2012-03-01 09:29:25:988-0600    1    148    101    {00000000-0000-0000-0000-000000000000}    0    8024402f    AutomaticUpdates    Failure    Software Synchronization    Windows Update Client failed to detect with error 0x8024402f.
    2012-03-01    09:29:30:994    1008    1220    Report    CWERReporter::HandleEvents - WER report upload completed with status 0x8
    2012-03-01    09:29:30:994    1008    1220    Report    WER Report sent: 7.5.7601.17514 0x8024402f 00000000-0000-0000-0000-000000000000 Scan 101 Unmanaged
    2012-03-01    09:29:30:994    1008    1220    Report    CWERReporter finishing event handling. (00000000)

    Thursday, March 01, 2012 4:15 PM
  • Hi,

    At this time, let us try to reset Windows Update components:

    How do I reset Windows Update components?

    Or you can refer to the following article to troubleshoot this kind of issue:

    You may encounter temporary connection-related errors when you use Windows Update or Microsoft Update to install updates

    Meanwhile, I would like to confirm whether the computers are trying to install the updates via WSUS. If so, you may need to check the configurations of WSUS.

    Best Regards,

    Kim Zhou


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Friday, March 02, 2012 2:19 AM
    Moderator
  • I have tried the solutions on both pages, but the same error still appears.

    No, just manually from Windows Update.
    Monday, March 05, 2012 2:28 PM
  • I figured out the issue. It seems SonicWall URL filtering was blocking one of the Windows Update URL's. I went through the entire list and found which one it was and allowed it. Thanks for helping!
    • Marked as answer by Rick Castello Wednesday, March 07, 2012 4:50 PM
    Wednesday, March 07, 2012 4:50 PM