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Windows 8 endless restarts system_service_exception

    Question

  • Windows 8 installed fine.  Installed Office 2010, Symantec antivirus..both installed fine.  Then rebooted and now it goes to welcome screen then shows the new BSOD Windows is restarting with error system_service_exception.  Then restarts...same thing repeats.  F8 no longer works to boot into safe mode.

    So how can I get to roll back?

    Friday, June 01, 2012 5:39 PM

Answers

  • Formatted computer and started from scratch.  Seems to be working...didn't install Symantec..left with built in AV protection for now.

    I am hopeful there will be a documented way to access the diagnostic boot options (safe mode, last known, etc) without relying on the automatic method only.

    Thanks.

    Monday, June 04, 2012 3:00 PM

All replies

  • Ended up wiping computer and starting from scratch!

    Read several articles on how the new windows 8 will detect if the system did not boot properly and boot up with options automatically.  I can confirm that is not perfected!  After countless restarts it never gave me the troubleshooting options.  I then tried to break it by shutting it off half way through boot up to try and force the boot menu...never was given it.

    Before RTM, there needs to be a way provided for IT professionals to access safe mode options if the "automatic" way is not so automatic!

    Thanks

    Friday, June 01, 2012 10:24 PM
  • Can you share the dumps?

    "A programmer is just a tool which converts caffeine into code"

    Sunday, June 03, 2012 7:50 PM
    Answerer
  • Hi,

    How about using Shift+F8? If it dones't work, you may need to use the installation disk to access Recovery console.


    Niki Han

    TechNet Community Support

    Monday, June 04, 2012 9:28 AM
    Moderator
  • Formatted computer and started from scratch.  Seems to be working...didn't install Symantec..left with built in AV protection for now.

    I am hopeful there will be a documented way to access the diagnostic boot options (safe mode, last known, etc) without relying on the automatic method only.

    Thanks.

    Monday, June 04, 2012 3:00 PM
  • Formatted computer and started from scratch.  Seems to be working...didn't install Symantec..left with built in AV protection for now.

    I am hopeful there will be a documented way to access the diagnostic boot options (safe mode, last known, etc) without relying on the automatic method only.

    Thanks.

    There is, but you would have to press F8 at just the right time unless you have multiple boot entries.  On a single OS machine, I like to add an boot option for WinRe if ther is an entry.  If there is no entry for WinRE, I add one if I can find it.  It usually can be found at "C:\Recovery\GUID\Winre.wim" where GUID is a typical GUID, without the { }.

    I just created one on my Server 2008 R2.

    C:\>bcdedit /create {3f1a0513-9965-11e0-8d65-aa3373fd4e3a} /d "Server 2008 R2 Recovery Environment" /application OSLOADER
    The entry {3f1a0513-9965-11e0-8d65-aa3373fd4e3a} was successfully created.
    C:\>bcdedit /set {3f1a0513-9965-11e0-8d65-aa3373fd4e3a} osdevice RAMDISK=[C:]\Recovery\3f1a0513-9965-11e0-8d65-aa3373fd4e3a\Winre.wim,{ramdiskoptions}
    The operation completed successfully.
    C:\>bcdedit /set {3f1a0513-9965-11e0-8d65-aa3373fd4e3a} device RAMDISK=[C:]\Recovery\3f1a0513-9965-11e0-8d65-aa3373fd4e3a\Winre.wim,{ramdiskoptions}
    The operation completed successfully.
    C:\>bcdedit /set {3f1a0513-9965-11e0-8d65-aa3373fd4e3a} path \Windows\system32\winload.efi
    The operation completed successfully.
    C:\>bcdedit /set {3f1a0513-9965-11e0-8d65-aa3373fd4e3a} systemroot \Windows
    The operation completed successfully.
    C:\>bcdedit /set {3f1a0513-9965-11e0-8d65-aa3373fd4e3a} inherit {bootloadersettings}
    The operation completed successfully.
    C:\>bcdedit /set {3f1a0513-9965-11e0-8d65-aa3373fd4e3a} winpe on
    The operation completed successfully.
    C:\>bcdedit /set {3f1a0513-9965-11e0-8d65-aa3373fd4e3a} nx optin
    The operation completed successfully.
    C:\>bcdedit /set {bootmgr} displayorder {current} {3f1a0513-9965-11e0-8d65-aa3373fd4e3a}
    The operation completed successfully.
    C:\>bcdedit /set {bootmgr} toolsdisplayorder {memdiag} {3f1a0513-9965-11e0-8d65-aa3373fd4e3a}
    The operation completed successfully.

    Note, there was no "Device Options" or "Setup Ramdisk Options" entry so I created one.

    C:\>bcdedit /create {ramdiskoptions}
    The entry {ramdiskoptions} was successfully created.
    C:\>bcdedit /set {ramdiskoptions} RAMDISKSDIDEVICE Partition=C:
    The operation completed successfully.
    C:\>bcdedit /set {ramdiskoptions} RAMDISKSDIPATH \Recovery\3f1a0513-9965-11e0-8d65-aa3373fd4e3a\boot.sdi
    The operation completed successfully.


    • Edited by Brian Borg Tuesday, June 05, 2012 1:07 AM
    Tuesday, June 05, 2012 1:04 AM
  • I'm having exactly the same problem. I finally got to use a removable hard drive as a boot drive so I can get to the Troubleshoot Options (Shift+F8, F8, or any other typing combinations -I tried them all - wouldnt work at all)... So I got to the Troubleshoot Menu, and I tried it all: Refresh your PC, Restore, Automatic Repair... but none of them would even get to start, they all display an error message saying the action cannot be completed. It seems that the only option left I had is resetting the disk, but that would mean losing all my files and I'm really not willing to do so... Can sombeoy help me?? I do have access to the REGEDIT and CMD on the Troubleshoot mode so maybe I can add som regsitry that would help my computer start normally again !!!
    Wednesday, August 08, 2012 5:43 PM