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Windows Installer error - Error 1723.

    Question

  • Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run.

    I get this when trying to reinstall Java. I've searched for help on Google and all references indicate I need to reinstall the Windows Installer, but I cannot find any downloads to enable me to do this for the version shipped with the BETA.

    Any help would be very much appreciated.

    Thanks

    C
    Wednesday, March 25, 2009 11:56 AM

Answers

  • Can you install other applications that make use of Windows installer?  If so, then your issue is probably with your Java download.

     

    Go here for an interactive installation: http://java.com/en/.

    Go here to download the full binaries for an offline installation: http://java.sun.com/javase/downloads/index.jsp.

     

    If you do have issues with installing other applications via the Windows installer, open up an elevated command prompt and type SFC /VERIFYNOW.  Wait out the scan.  When finished, do a SFC /? to see the available actions you can take.

     

    Is your Windows 7 a clean load or an upgrade?

    Wednesday, March 25, 2009 5:25 PM
  •  

    Hi,

     

    If other applications also cannot be installed with this error code, please check if PRC service work properly.

     

    Thanks.

    Friday, March 27, 2009 7:54 AM

All replies

  • Can you install other applications that make use of Windows installer?  If so, then your issue is probably with your Java download.

     

    Go here for an interactive installation: http://java.com/en/.

    Go here to download the full binaries for an offline installation: http://java.sun.com/javase/downloads/index.jsp.

     

    If you do have issues with installing other applications via the Windows installer, open up an elevated command prompt and type SFC /VERIFYNOW.  Wait out the scan.  When finished, do a SFC /? to see the available actions you can take.

     

    Is your Windows 7 a clean load or an upgrade?

    Wednesday, March 25, 2009 5:25 PM
  •  

    Hi,

     

    If other applications also cannot be installed with this error code, please check if PRC service work properly.

     

    Thanks.

    Friday, March 27, 2009 7:54 AM
  • I have had the same problem when reinstalling/repairing Quicken 2007. any ideas?
    Tuesday, July 28, 2009 1:15 AM
  • I tried this and it did not work. any ideas?

    I can install other programs.
    Tuesday, July 28, 2009 1:15 AM
  • There is a problem with the MSI software and not in any other app.
    It is required that Win 7 RC should update it at the earliest.
    Friday, September 25, 2009 12:52 PM
  • Hi there,

    I had similiar problem. In my case problem was caused by deleting java binaries from "Program Files\Java" (instead of uninstalling it).

    I've fixed it by copying these files from another computer, then I was able to uninstall remaining  Jva update from "Program and features"and finally I could install offline version of JRE.

    Artur

    • Proposed as answer by william speers Tuesday, December 13, 2011 8:44 PM
    Thursday, May 27, 2010 8:26 AM
  • I went through and search the registry for java and jdk and deleted everything that looked like it shouldn't be there anymore.  Took a long time and who knows if I broke other stuff, but at least was able to reinstall java.
    Saturday, June 26, 2010 12:57 AM
  • Currently, I have a variation of this problem - only worse. I am using Windows7 Pro 64-bit. The PC crashed with IE8 open. I rebooted and now cannot access any web sites that are Java based. Our own web site, www.nyghtfalcon.com, loads to the point that a java script runs, then the page stops loading. At first I thought it was IE8 so I loaded the IE9 beta. No better. I thought it might be IE so I installed FireFox which I don't like and that also can't run any java based sites.

    I followed all the directions noted above. I even ran SFC - the /VERIFYNOW option didn't work. I ran a full scan and no items were reported. I ran the veryfile option and it told me it couldn't verify the java download. I manualled cleaned the registry again, deleted all the java files I could find (save for application specific java files - like those used by Adobe products) and I still get this error and java won't install.

    Other applications install properly. There are no reported RPC errors. This is one of six PCs that were XP Pro. All were updated/upgraded to W7Pro 64 in February of this year. This is the first problem we have encountered.

    This is a product PC.... We are getting desperate.

    Friday, September 24, 2010 1:23 AM
  • Currently, I have a variation of this problem - only worse. I am using Windows7 Pro 64-bit. The PC crashed with IE8 open. I rebooted and now cannot access any web sites that are Java based. Our own web site, www.nyghtfalcon.com, loads to the point that a java script runs, then the page stops loading. At first I thought it was IE8 so I loaded the IE9 beta. No better. I thought it might be IE so I installed FireFox which I don't like and that also can't run any java based sites.

    I followed all the directions noted above. I even ran SFC - the /VERIFYNOW option didn't work. I ran a full scan and no items were reported. I ran the veryfile option and it told me it couldn't verify the java download. I manualled cleaned the registry again, deleted all the java files I could find (save for application specific java files - like those used by Adobe products) and I still get this error and java won't install.

    Other applications install properly. There are no reported RPC errors. This is one of six PCs that were XP Pro. All were updated/upgraded to W7Pro 64 in February of this year. This is the first problem we have encountered.

    This is a product PC.... We are getting desperate.

    Friday, September 24, 2010 1:24 AM
  • Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run.

    I get this when trying to reinstall Java. I've searched for help on Google and all references indicate I need to reinstall the Windows Installer, but I cannot find any downloads to enable me to do this for the version shipped with the BETA.

    Any help would be very much appreciated.

    Thanks

    C
    Yesterday, I just updated my Java using Update Checker, and it appear to my uninstalled files that, there's no icon on my new Java, and I try to uninstall it, it always appear the error 1723, and I install the real Java in the Java.com and now I have two Java, but the another one has no icon, and now.. I have this Bloom apps, for uploading photos for my Facebook, and now.. I can't get through it, because.. it need a registry refers to nonexistent Java. what that mean??? need help!!!
    Wednesday, December 15, 2010 9:01 AM
  • I have the same problem. I think it is disgraceful that Microsoft do not fix this. Everything else works on my PC for installing updates etc. but I cannot find a solution to this one. I have been in IT software for over 20 years and reasonably PC savvy (but not a techie) and tried registry cleaner, deleting java directories wherever I could fins them. But still no success. And Microsofts own installer will not reinstall.. Surely some technical wizard out there can fix this??

     

    Tuesday, January 18, 2011 11:52 PM
  • Yeah im getting an error for when i try to uninstall the program JAVA Update 6 it says error 1721. There is a problem with this Windows Installer Package, etc. So i tried to re-download JAVA and i get this error " lib/ext/dnsn.jar: Old File not found. However, a file of the same name found. No update done since file contents do not match.

     

    Now, i recently have downloaded a JAVA.JDK for BLUEJ computer program writing software but im sure thats not anything to do with it so if anyone knows anything please help

    • Proposed as answer by Sujeesh Nbr Tuesday, August 23, 2011 8:20 PM
    • Unproposed as answer by Sujeesh Nbr Tuesday, August 23, 2011 8:34 PM
    Wednesday, March 23, 2011 2:53 AM
  •  Here is the fix for "error 1721. There is a problem with this Windows Installer Package"

    Try to Install latest Java Version 6 Update 27 from http://www.java.com/en/download/,

    After  installation go to contraol panel and uninstall this Version 6 Update 27 , will uninstall both the newer version and older version .

    Then you can try to install any version of Java , will allow you withouth any issue.

    Tuesday, August 23, 2011 8:36 PM
  • Hey!!!! just go with this link i am sure it will help you out...

    i faced this same                                                                                                                                                                                   For those of you that don't know about Java Error 1723, let me explain.

    Java Error 1723 states this:

    Error 1723. There is a problem with this Windows Installer package. A DLL required for this install could not be run. Contact your support personnel or package vendor.

    This error can be received while both trying to Install or Uninstall any Java download. Therefore, if you have an old or corrupt Java, you may encounter issues installing/uninstalling it. This problem has been on my laptop for a year.
    I was able to get some Java updates to install, but I could never remove some older ones.

    For some reason, Java/Oracle doesn't even know how to fix this problem. (Error 1723. There is a problem with this Windows installer package)

    I would like to share my fix which I hope will be picked up by Bing and Google so others could try it.

    -------------++++-------------====-------------++++-------------

    My Fix:

    WARNING: You will have to make changes to your registry. I AM NOT RESPONSIBLE for any errors on your computer you may encounter. If you follow my directions exactly, you shouldn't have to worry.

    Before we start, remove all versions of Java on your system, if possible. Delete all folders manually that are Java related. (C:/Program Files/Java and/or C:/Program Files x86/Java)
    Second, if you like, make a registry backup. You can do this with a variety of programs.


    1. Open regedit. (run>regedit or search regedit)
    2. Expand HKEY_LOCAL_MACHINE
    3. Expand SOFTWARE
    4. Expand Microsoft
    5. Expand Windows
    6. Expand CurrentVersion
    7. Expand Uninstall
    8. You will a few files that look like this:
    {Mix-Of-Numbers-Letters-And-Dashes}

    Single Click on the very top one. Go through all of the files that look like what I wrote above. If you find anything that says Java, Oracle, or has the destination of the Java Install, delete that registry folder. In my case, it was these two:
    {64A3A4F4-B792-11D6-A78A-00B0D0130200}
    {26A24AE4-039D-4CA4-87B4-2F86416021FF}

    9. Open Programs and Feature or Add or Remove Programs and verify that Java is now gone. If so, proceed to Java.com and download the latest Java.

    It worked for me:

    Installing Java After Following My Fix

    -------------++++-------------====-------------++++-------------

    If it does not work for you, I am deeply sorry. Do not be mad at yourself, be made the crappy coders who created Java. If I install a program on my computer, I expect it to be able to uninstall. This ticked me off at Java.
    Friday, December 09, 2011 7:39 PM
  • Hi there,

    I had similiar problem. In my case problem was caused by deleting java binaries from "Program Files\Java" (instead of uninstalling it).

    I've fixed it by copying these files from another computer, then I was able to uninstall remaining  Jva update from "Program and features"and finally I could install offline version of JRE.

    Artur


    this fixed the issue for me
    billspeers.com - IT Consulting. Providing IT services to SF Bay Area and Abroad.
    • Proposed as answer by IronManSS12 Monday, September 03, 2012 9:18 AM
    Tuesday, December 13, 2011 8:45 PM
  • I had the same problem and could not fix it after trying everything posted online, including unregistering and re-registering Windows Installer. I used Microsoft's "FixIt" which is free and worked like a charm.

    http://support.microsoft.com/mats/Program_Install_and_Uninstall

    • Proposed as answer by JCioka Thursday, May 03, 2012 10:05 PM
    Thursday, May 03, 2012 10:05 PM
  • JCioka,

    Thanks for your post. Microsoft's "fixit" really did fix it.

    Go to http://support.microsoft.com/mats/Program_Install_and_Uninstall

    A painless fix for this "Error 1723."

    • Proposed as answer by WGusto Wednesday, May 09, 2012 1:23 AM
    • Edited by WGusto Wednesday, May 09, 2012 1:24 AM
    Wednesday, May 09, 2012 1:23 AM
  • Steps to solve this(Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run.) Error:

    When this error shows?...some cases

    -try to install jdk

    -try to uninstall jdk in  uninstall/change program window

    SOLUTION STEPS:

    1.open regedit by (type regedit in run program)

    2.once registry is opened then press(Ctrl+F) then type the program name to remove from uninstall/change program window and press enter

    3.then it will navigate to target place where program registry,then delete the Folder

    4.now refresh the uninstall/change program window, targeted program is get deleted automatically

    5.Then install jdk u will not get any error

    Warning : Before do any change in registry just backup registry alone...

    Working 100%.....

    Thank U......Enjoy.....

    Thursday, August 16, 2012 6:39 PM
  • After 3 long hours of trouble shooting thisError code 1723 problem.. I uninstalled an old Java 6 ver 6.026 and then downloaded the new Java Version 7.. Then after that, I went to the Support Microsoft Mr. Fix it like JCIOKA mentioned :http://support.microsoft.com/mats/Program_Install_and_Uninstall and it went thru the scan but didn't find anything but then I choose the software I tried to install was UNLISTED.. SO therefore it said it didn't have to fix anything. But the weird thing about this whole process is that something definitely happened and CORRECTED  while it was scanning and listed all available software I was trying to install.. I was trying to install the 30 day trial of Camtasia,,WELL FOLKS IN LESS THAT 15 MINUTES IT FINALLY DOWNLOADED AND IT DIDN'T SHOW THAT STUPID ERROR CODE telling me that their was a problem with that DLL file from my windows installer package. It was definitely the Java update I first initially did. Be careful cause JAVA updates can screw up your system. 

    Thanks A WHOLE LOT JCIOKA.. Good JOB>>Hope my post helps someone else.  I was about to quit and restore a point..

    Monday, September 03, 2012 9:15 AM
  • I had the same problem and could not fix it after trying everything posted online, including unregistering and re-registering Windows Installer. I used Microsoft's "FixIt" which is free and worked like a charm.

    http://support.microsoft.com/mats/Program_Install_and_Uninstall

    THIS REALLY DID WORK IN LESS THAN 15 MINUTES..  TRY IT FOLKS

    Monday, September 03, 2012 9:19 AM
  • This one is the best answer.....
    Thursday, January 03, 2013 10:39 AM
  • good point.
    Monday, January 20, 2014 5:48 PM
  • verified that it works. 
    Monday, January 20, 2014 6:35 PM