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Windows Update Error 80070424

    Question

  • I have Windows Ultimate 64 Bit,about a month or so ago,windows stopped updating is kept giving me "80070424" with update error in front.I've been looking for solutions all the time everyday,and I can't find one that works.

    I've tried :

    "
    REGSVR32 %SYSTEMROOT%\SYSTEM32\WUAUENG.DLL" inside the command prompt and I get this:

    http://i22.photobucket.com/albums/b321/dantemaster2/Untitled-2.jpg

    ^ look at link to see results.


    I also have checked to see that the BITS thing isn't set to automatic I have it set to manual .

    I've tried a lot of different solutions I've found and nothing has been working.So can you please help..

    Also the Bits repair tool tells me this:

    http://i22.photobucket.com/albums/b321/dantemaster2/Untitled2-1.jpg

    ^ look at link to see results.
    Monday, June 30, 2008 5:34 AM

Answers

  • Bryan

     

    Are you using an elevated command prompt for that command? Did you stop the Windows Update service before using that command?

     

    Go to this thread. We have had good luck with this process solving the error message 80070424. Look at the second message in the thread and follow the instructions very carefully.

     

    windows update error 8E5E0442 - TechNet Forums:
    http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=3448011&SiteID=17

     


    If this post helps to resolve your issue, click the Mark as Answer button at the top of this message.
    By marking a post as Answered, you help others find the answer faster.

    Ronnie Vernon
    Microsoft MVP
    Windows Desktop Experience
    Tuesday, July 01, 2008 12:56 AM
    Moderator

All replies

  • Bryan

     

    Are you using an elevated command prompt for that command? Did you stop the Windows Update service before using that command?

     

    Go to this thread. We have had good luck with this process solving the error message 80070424. Look at the second message in the thread and follow the instructions very carefully.

     

    windows update error 8E5E0442 - TechNet Forums:
    http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=3448011&SiteID=17

     


    If this post helps to resolve your issue, click the Mark as Answer button at the top of this message.
    By marking a post as Answered, you help others find the answer faster.

    Ronnie Vernon
    Microsoft MVP
    Windows Desktop Experience
    Tuesday, July 01, 2008 12:56 AM
    Moderator
  •  

    Hi,

     

    I tried everything in the above post, and I still received error code 80070424.  I have Vista Ultimate 64 Bit, service pack 1.  Updates used to work, but the last time they worked was in June 2008.  I can't tell you the exact dates, because all the changes recommended in the above post caused my update history to be wiped out.

     

    Any ideas,

    John

    Tuesday, August 12, 2008 12:09 PM
  • I have Vista Basic 32 Bit and I was getting error (Error(s) Found:error Code 80070424). I did a search and found all of this helpful info (mentioned below) and I did it all to no avail because I still got the same error messages trying to get windows updates.

    I finally went to the Microsoft Download Center:

    http://www.microsoft.com/downloads/browse.aspx?displaylang=en&productID=8D7DD8D7-1CA6-4632-BAEF-E7C0750ED02E

    selected 'Windows Installer 4.5 / (Windows Installer 4.5 RedistributableWindows Installer 4.5 Redistributable) for my Operation system (32 Bit). Installed, rebooted and I am now able to get all my updates.

    Error(s) Found:
    error Code 80070424

    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windowsupdate&tid=3f426f78-c5cf-4b47-b402-95c0fef07a07&p=1

    Every time I click on 'check for updates' the
    screen changes to 'checking for updates' then a moment later says
    'windows could not search for new updates' and Error found 80070424.

    if i put regsvr32.exe wuaueng.dll into run, i get this error msg:
    (in a RegSvr32 window) The module "wuaueng.dll" was loaded but the call
    to DllRegisterServer failed with error code 0x80070005.

    Every time I click on 'check for updates' the
    screen changes to 'checking for updates' then a moment later says
    'windows could not search for new updates' and Error found 80070424.

    if i put regsvr32.exe wuaueng.dll into run, i get this error msg:
    (in a RegSvr32 window) The module "wuaueng.dll" was loaded but the call
    to DllRegisterServer failed with error code 0x80070005.

    80070424
    > Due to a bug in BITS 1.5 OOB setup, after BITS 1.5 install, the BITS service is deleted,
    > but the 1.5 install returns success code. BITS 1.5 binaries are copied to the machine, but
    > the service doesn’t exist. This can also happen if the BITS service is explicitly deleted
    > by running the command sc delete bits

    The above explanation was for a previous Version of BITS but, there
    *has* been an update for BITS since Vista came out.
    http://support.microsoft.com/kb/939159

    Is BITS disabled ? It can be set to Manual and the system will update
    successfully but, will not update if BITS is Disabled.
    Suggest you run the BITS Repair Tool to see if that helps resolve the
    issue after installing the update for it:
    http://support.microsoft.com/kb/940520

    > if i put regsvr32.exe wuaueng.dll into run, i get this error msg:
    > (in a RegSvr32 window) The module "wuaueng.dll" was loaded but the call
    > to DllRegisterServer failed with error code 0x80070005.

    0x80070005 refers to an Access Denied message. Either the file is not
    present and no security descriptor can be written to it or, 3rd party
    software is 'protecting' it from any changes.
    Locate wuaueng.dll in WINDOWS\system32
    Right click it, choose Properties
    Click the Version tab
    What Version level does it show ?
    It should be 7.0.6000.381

    What is the antivirus software and/or security software currently
    installed ?


    Open the Services console from
    Start > Run > type in

    services.msc
    Click OK
    Click on Services and locate
    Background Intelligent Transfer Service [BITS]
    Double click on it to determine if it is Running and what the Startup
    type is. As mentioned previously, it can be set to Manual.
    See if you can stop and restart the service if it is currently running.

    There is no place to manually download the latest version of the Windows
    Update Agent [WUA] and the system can't access the Windows Update site,
    correct ?

    If the above is true than the only recourse is to completely and totally
    disable NAV for now. All of it's services must be stopped, too.
    Please consult the provided Help file or Symantec's web site to learn
    how to accomplish this.

    Then see if Internet Explorer can access Windows Update so that the
    latest version of WUA can be installed. This will be done in the
    background when, and if, the system can access WU.
    One last thing you can try, with Internet Explorer *closed*,
    open Internet Options in the Control Panel
    Click the Programs tab
    Click the Manage Add-ons button
    Look for WUWebControl Class
    Click on it to highlight it, then click the Update ActiveX button
    If it succeeds, then close Internet Options and see if IE can now
    access WU

    REMEMBER to reenable NAV after attempting the above.

    BITS was already running, when i checked. it was in auto with delay
    mode.

    There is no wuwebcontrol class in internet properties/programs/manage
    add ons, either Sad

    Not sure where you obtained WUA, but last I looked it's still
    at the previous version, which is already installed on your system, but
    apparently not completely or properly installed.
    Was it from the link here ? :
    http://support.microsoft.com/kb/932494

    > There is no wuwebcontrol class in internet properties/programs/manage
    > add ons, either

    Show hidden files, folders, and system files:
    http://www.bleepingcomputer.com/tutorials/tutorial62.html#vista

    Using Windows Explorer, navigate to
    WINDOWS\system32

    wuweb.dll is supposed to be resident in the above subfolder
    It shows in Add-ons as WUWebControl Class
    If it's not present, then the system will never update successfully via
    the Windows Update site.

    > i'm not sure if it is nav related, as the computer ran
    > fine for months updating itself -WITH nav running..

    It's not now, is it ? NAV is not allowing the required Updating
    files to be updated.
    Since MS has not provided a manual means to download the required
    Software controls and the system can not access Windows Update without
    wuweb.dll being updated to the latest version ... you're stuck.

    Suggest you call PSS and report this issue. Since this is security
    related, e.g. not being able to install security updates, then there
    should be no charge for support

    For information about Security updates, visit the Microsoft Virus Solution and Security Center for resources and tools to keep your PC safe and healthy. If you are having issues with installing the update itself, visit Support for Microsoft Update for resources and tools to keep your PC updated with the latest updates.

    Stick to this one issue so that the support 'person' does not get
    confused and attempt to charge for support.
    Just say that the system can not install the latest version of the
    Windows Update Agent and no subsequent security updates can be
    installed. Period. <w>

    the link from where i got the WUA was

    http://msdn2.microsoft.com/en-us/library/aa387285.aspx (at the end of bullet point 1)

    i have shown hidden files, folders, and system as explained at the link you provided; there is still no sign of wuweb.dll ...... there is a wuwebv.dll (160kb size) and nothing else close. In 'manage add ons', WuWebControll Class is not visible in any of the subsections (the pull down menu from 'show' -eg 'add-ons that have been used by internet explorer')

    if you're sure that NAV is the culprit, would an uninstall of that program put things right again? Not that this is an ideal solution. Otherwise I can call PSS... it's just that in my experience I expect to be put through to a man with a script, who will start at the very beginning and end up telling me i need to reformat my hard drive.

    is there really nothing else i can do? =( -- getalexfr ------------------------------------------------------------------------ getalexfr's Profile: http://forums.techarena.in/member.php?userid=30456 View this thread: http://forums.techarena.in/showthread.php?t=814712 http://forums.techarena.in

    Right click wuwebv.dll, choose Properties.
    What Version level is it at ?

    It appears that the file name has changed in Vista. Nice that MS doesn't
    inform their MVPs about this, eh ?

    Vista update files:

    wucltux.dll
    wuauclt.exe
    wuaueng.dll
    wups2.dll
    wuapi.dll
    wudriver.dll
    wups.dll
    wuapp.exe
    wuwebv.dll <----- Bingo

    From what I've found on the net, those files should all be at
    V. 7.0.6000.381 now.
    Using the link you posted, it STILL points to the previous Version of
    the WUA <sigh>

    Suggest you see if you can totally disable NAV instead of uninstalling
    it for now.
    Then try registering those .dll files from an Elevated Command Prompt
    Start > Search > type in

    cmd
    *Right* click cmd and choose ' Run as administrator '
    Click through the prompts, supplying a password if one exists.
    At the Command Prompt type these commands and press Enter
    after *each one*:

    regsvr32 wucltux.dll
    regsvr32 wuaueng.dll
    regsvr32 wups2.dll
    regsvr32 wuapi.dll
    regsvr32 wudriver.dll
    regsvr32 wups.dll
    regsvr32 wuwebv.dll
    exit

    Restart the system with NAV still totally disabled.
    Now see if IE can access Windows Update or, try the Windows Update
    'thing' in Control Panel.

    IF the system can not do either, than contact PSS and inform them that
    you need the latest Version of the Windows Update Agent since the system
    can not access Windows/Microsoft Update without it and that automatic
    updating will NOT install it successfully.
    The result is the system can not update. Period.
    If you have any difficulty with them, please email me at
    my username at gmaildotcom
    < use mowgreen instead of username, . instead of dot Wink>

    the commands you gave me to put into cmd all worked fine apart from one: regsvr32 wudriver.dll
    to this i have a regsvr32 window pop up saying >>

    The module "wudriver.dll" was loaded but the entry-point DllRegisterServer was not found.

    Make sure that "wudriver.dll" is a valid DLL or OCX file and then try again.


    Monday, September 01, 2008 9:29 PM
  • I have a Vista Home Basic 64bit. I am encountering the same problem with the Winows Update. I tried your suggestion, after all the others seen in the different fora, but running the windows installer 4.5 for Vista SP1 64 bit (Windows6.0-KB942288-v2-x64.msu) was not possible.

    'De Update geldt niet voor uw systeem' (update not suited for your system)

     

    Is there still something else I can do?

     

     

    Thursday, September 18, 2008 8:07 PM
  • I started having the same problem with Vista Ultimate 64 after Sept 16th 2008.  I have one question about the above advice.  It seems to me the correction is for a 32 bit system, not a 64, is that correct?  I am hesitate to start something that may crash the whole system.  My previous system was Win2000,  and I have had nothing but problems after upgrading to Vista. 
    Thursday, October 23, 2008 10:13 PM
  • I have read quite a few forums on this problem and it does seem to me that the solutions given only work on the 32 bit and not the 64 bit.  I myself am having the same problem on the 64 bit and none of the solutions listed above or on any other forum I have found are mentioned to work on the 64 bit system.  Please if anyone figures out what to do in order to correct this error let us know. 
    Monday, February 16, 2009 11:34 PM
  • I also have this problem....not able to update Vista X64 after installing SP1 in 2008 11.  Also, screen savers and sleep options dont work anymore.  Very frustrating to say the least.

    Is this a Vista 64 problem that people are trying to fix using 32 fixes? I have also tried everything, including Microsoft support help and they just archived my problem and didnt offer anything else after suggesting a few fixes that obviously didnt work.

    Wednesday, March 11, 2009 12:30 AM
  • Same problem here on vista x64. It stopped working about a month ago, jun 2009

    anyone found a fix for poor vista64 users?
    Thursday, July 16, 2009 11:45 PM
  • See also this link:http://social.technet.microsoft.com/Forums/en/itprovistasecurity/thread/edfa02fc-8d5b-4f53-b04d-ca966d2355e7

    to my post there where I described ohter aspect of this error

    EDIT

    Here you have all aspects of this error http://www.vistax64.com/tutorials/258701-windows-update-error-80070424-a.html
    • Proposed as answer by Flavius Zeno Friday, November 06, 2009 11:14 PM
    Monday, July 20, 2009 7:42 PM
  • I'm so glad I found your post.  Been working on error 80070424 for a while.  Thanks a lot!!!!!
    Sunday, August 22, 2010 12:44 AM
  • Click Start, select run, type: regsvr32 wuaueng.dll
    Use the Enter Key or Click OK and after that reboot it.

    Thursday, September 09, 2010 5:10 AM
  •  

    STEP 1:

     

    Check to see if the Wuauserv Key exists on the system in following Registry Key path:

     

    DISCLAIMER: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems that result from incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

     

    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\wuauserv

     

    1. Click on Start, type “Regedit” in Start Search box.
    2. Go to following path and look for Wuauserv Registry Key.

     

    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\wuauserv

     

    If this key is missing, perform the following steps to import the Wuauserv Registry Key from working system:

     
    To take the backup of the registry Key:
      
    1. On the File menu, click Export. 
     2. In the Save in box, select a location where you want to save the Registration Entries (.reg) file, type a file name in the File name box, and then click Save.

     

    1. Export the Wuauserv Registry Key from a working Windows Vista system.

    2. Right click on the Wuauserv Registry Key that is saved it in on the system that’s exhibiting the issue.

    3. Restart the system.

    4.copy the below given text in a notepad  and save it with . reg extension. Double click and run the registry file.

     

    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv]
    "Type"=dword:00000020
    "Start"=dword:00000002
    "ErrorControl"=dword:00000001
    "ImagePath"=hex(2):25,00,73,00,79,00,73,00,74,00,65,00,6d,00,72,00,6f,00,6f,00,\
      74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,\
      00,76,00,63,00,68,00,6f,00,73,00,74,00,2e,00,65,00,78,00,65,00,20,00,2d,00,\
      6b,00,20,00,6e,00,65,00,74,00,73,00,76,00,63,00,73,00,00,00
    "DisplayName"="Automatic Updates"
    "ObjectName"="LocalSystem"
    "Description"="Enables the download and installation of Windows updates. If this service is disabled, this computer will not be able to use the Automatic Updates feature or the Windows Update Web site."

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv\Parameters]
    "ServiceDll"=hex(2):43,00,3a,00,5c,00,57,00,49,00,4e,00,44,00,4f,00,57,00,53,\
      00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,77,00,75,00,\
      61,00,75,00,73,00,65,00,72,00,76,00,2e,00,64,00,6c,00,6c,00,00,00

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv\Security]
    "Security"=hex:01,00,14,80,78,00,00,00,84,00,00,00,14,00,00,00,30,00,00,00,02,\
      00,1c,00,01,00,00,00,02,80,14,00,ff,00,0f,00,01,01,00,00,00,00,00,01,00,00,\
      00,00,02,00,48,00,03,00,00,00,00,00,14,00,9d,00,02,00,01,01,00,00,00,00,00,\
      05,0b,00,00,00,00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,\
      20,02,00,00,00,00,14,00,ff,01,0f,00,01,01,00,00,00,00,00,05,12,00,00,00,01,\
      01,00,00,00,00,00,05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv\Enum]
    "0"="Root\\LEGACY_WUAUSERV\\0000"
    "Count"=dword:00000001
    "NextInstance"=dword:00000001

     

     

     

    Tuesday, October 12, 2010 9:19 AM