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Unable to remove a program with "Uninstall or change a Program".

    Question

  • Hello,

    I attemped to install a DVD bur program (Intervideo) which I used on Windows XP and found it would not work on Windows 7.

    It messed up the software for the 2 DVD drives I have to the extent they wold not work (error 19 on Device Manager properties).

    I have managed to get them working by a little registry editing and re-installation of the driver software after removing the corrupt ones, so all OK there.

    However, I am unable to remove the Intervideo software using "Uninstall or change a program". When selected, I get the message:-

    "Do you want to completely remove the selected product and all of its components ?" I select "OK" and get the message:-

    "You did not select any product to be removed. Uninstallation will not continue."

    The program still appears in in the Start Menu, the Taskbar, and in the "Uninstall or change a program" list, as well as in the C: and F: drive (Where I install programs). I did a search using find in regedit and found many references to it.

    I am somewhat nervious about editing the Registry to a large extent - don't even know where to start (this was my first edit ever of the Registry using a method I found during a Google search), so am looking for an easy method to completely uninstall the program.

    I have seen many programs that claim to completely uninstall programs, such as "Perfect Uninstaller", but don't want to make the problem worse.

    Any suggestions for a method to get rid of this program ?

    Has anyone ever used one of the unistaller programs ?

    Regards, Nick.

     

    Sunday, September 25, 2011 11:41 PM

Answers

  • Use Revo Uninstaller and it will remove the program and all egistry entries associated with it. It is a free download, Google or Bing it. You should be set after that.

    Good luck

    Monday, September 26, 2011 11:20 PM
  • Your uninstall programs or related Registry values may be corrupt or deleted by some programs. Try Revo Uninstaller to uninstall programs instead.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Thursday, September 29, 2011 3:25 AM
    Moderator

All replies

  •  

    Diagnose and fix program installing and uninstalling problems automatically
    http://support.microsoft.com/mats/Program_Install_and_Uninstall/

    Microsoft Fix it Solution Center
    http://support.microsoft.com/fixit

    Also: Microsoft Fix it Solution Center
    http://support.microsoft.com/gp/cp_fixit_main/en-us#tab8

    In the list on the left, click on the 'Windows' tab and then on the right go down the list untill you see if your issue is listed.

     

    J W Stuart: http://www.pagestart.com


    Never be afraid to ask. This forum has some of the best people in the world available to help.
    Monday, September 26, 2011 1:26 AM
  • Used Microsft Fix It (Program Install and Uninstall Troubleshooter) to attempt to fix problem.

    Selected "Detect problem and let me select fix to apply" then "Uninstalling".

    The program "InerVideo Launcher" that I can not remove with the "Unistall or change a program" from Control Panel was not listed, so I selected "Not Listed".

    I was then asked to "Enter the Product Code" which I assume is referring to Microsoft programs - I do not have a code for InterVideo program.

    If I delete the following files and/or folders:-

    C:\Program Files (x86)\InterVideo,

    F:\Program Files (x86)\InterVideo, (where I install programs to)

    the WinCinema Manager file in C:\ProgramData\Microsoft\Windows\StartMenu\Programs\StartUp and,

    the InterVideo Launcher folder from C:\ProgramData\Microsoft\Windows\StartMenu\Programs

    will the program remain listed in the Control Panel "Unistall or Change a program" window ?

    If so, how can I get rid of it ?

    By using msconfig I have stoped the program attempting to run at startup.

    A search for "InterVideo" using regedit finds loads of entries, the vast majority of which do not seem to have anything to do with it.

    Monday, September 26, 2011 10:34 PM
  • Use Revo Uninstaller and it will remove the program and all egistry entries associated with it. It is a free download, Google or Bing it. You should be set after that.

    Good luck

    Monday, September 26, 2011 11:20 PM
  • Your uninstall programs or related Registry values may be corrupt or deleted by some programs. Try Revo Uninstaller to uninstall programs instead.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Thursday, September 29, 2011 3:25 AM
    Moderator