none
I can ping Google but I can not browse Google in either IE or Firefox

    Question

  • This is an interesting problem that has persisted since 12/4/2008

     

     

    google.com and 2 or 3 sites that I visit often (henspa.com, reinmex.com) are recently inaccessible to me.

     

    I can reach these sites from my wife’s computer, no problem. She is on the same LAN.

     

    I have identical responses from IE7 and from Firefox. If I use the ip address for google, I get in fine in either browser.

     

    I did an ipconfig /flushdns. It did not help

     

    So, I can ping these sites, but I can not browse them.

     

    I can browse many other sites with no problem.

     

    If I try to use SmartFTP client for either the dns name or the ip address of reinmex.org, I get the following

     

    [20:39:49] Connected to 64.6.241.26.

    [20:40:10] An established connection was aborted by the software in your host machine.

    [20:40:10] Server closed connection

     

    I get the same responses to everything with the firewall turned off…

     

    In the event viewer I find this kind of a message:

     

    Faulting application googledesktop.exe, version 5.7.806.10245, faulting module ntdll.dll, version 5.1.2600.5512, fault address 0x0001b1fa.

     

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

     

    I ran bought and ran RegCure and I downloaded and ran SpyBot, resetting the PC as directed…

    McCafee finds no viruses.

     

    Where do I go from here

     

     

    Tuesday, December 09, 2008 2:27 AM

Answers

  •  

    Hi,

     

    Firstly, please check the following:

     

    If you have any security software, please temporarily disable it to check the issue.

    If you have set proxy, please check if the settings are correct and you can also disable it to see if it works.

     

    Please try the following suggestions:

     

    1.    Ensure that the computer is using the correct DNS server for name resolutions.

     

    When the problem occurs, please run the following command:

     

    >nslookup

    >www.google.com

     

    Will the correct IP address be returned?

     

    2.    This issue can be resulted by the factor that some third party security software or firewall blocked the Windows XP being accessed. Let’s perform a Clean Boot to check the issue.

     

    Clean boot on Windows XP

    ================

    1) Click "Start", click "Run", and in the "Open" line, type in "MSCONFIG" and click "OK".

    2) Under the "Service" tab, check "Hide All Microsoft Services", and then click the "Disable All" button. In this way, we can disable all the services which belong to third-party programs.

    3) Under the "Startup" tab, click the "Disable All" button.

    4) Click "OK".

    5) Choose "Yes" to restart the computer.

    6) Check "Don't show this message or launch the system configuration utility when Windows starts".

     

    NOTE: we can go back to normal boot by running msconfig again and checking on Normal Startup in the General tab.

     

    In the Clean Boot Environment, the third party services and applications are disabled, please try to access the website again to see if it helps.

     

    3.    The issue also occurred if the IE settings are corrupted. Please try to reload the IE settings to check if it can work.

     

    Reload IE settings

    =============

    1)     Click Start, Run, type: "INETCPL.CPL" (without quotation marks) and press Enter.

    2)     Switch to the Advanced tab.

    3)     Click the "Reset Internet Explorer Settings" button.

    4)     Click Reset to confirm the operation.

    5)     Click Close when the resetting process has finished.

    6)     Uncheck the "Enable third-party browser extensions" option in the Browsing box.

    7)     Click Apply, click OK.

     

    Actually, since the issue is occurred on the Windows XP computer, it will be better to go to the Windows XP Forum for help:

     

    Windows XP Forum

    http://forums.microsoft.com/TechNet/ShowForum.aspx?ForumID=2010&SiteID=17

     

    Thanks!

     

    Nicholas Li - MSFT

     

     

     

    Wednesday, December 10, 2008 10:06 AM
  • After all these hours of plundering the problem, I drove 1 mile to the gateway router that is connected to the cable modem. (I use a wireless bridge to get high speed internet in an area that has no other high speed source of connectivity.)

    I reset the router and the problem went away.

    At least I learned something about pharming and the vulnerabilities of DNS servers...

    Stephen Keel
    • Marked as answer by the Coop Guy Tuesday, December 23, 2008 1:33 AM
    Tuesday, December 23, 2008 1:33 AM

All replies

  • System Information

     

    OS Name Microsoft Windows XP Professional
    Version 5.1.2600 Service Pack 3 Build 2600
    OS Manufacturer Microsoft Corporation
    System Name STEVE_NOTEBOOK
    System Manufacturer TOSHIBA
    System Model Satellite A105
    System Type X86-based PC
    Processor x86 Family 6 Model 14 Stepping 8 GenuineIntel ~1729 Mhz
    BIOS Version/Date Phoenix Technologies LTD 1.90, 7/5/2006
    SMBIOS Version 2.31
    Windows Directory C:\WINDOWS
    System Directory C:\WINDOWS\system32
    Boot Device \Device\HarddiskVolume1
    Locale United States
    Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
    User Name STEVE_NOTEBOOK\Stephen Keel
    Time Zone Eastern Standard Time
    Total Physical Memory 2,048.00 MB
    Available Physical Memory 893.16 MB
    Total Virtual Memory 2.00 GB
    Available Virtual Memory 1.96 GB
    Page File Space 3.94 GB
    Page File C:\pagefile.sys

     

    Tuesday, December 09, 2008 4:06 AM
  •  

    Hi,

     

    Firstly, please check the following:

     

    If you have any security software, please temporarily disable it to check the issue.

    If you have set proxy, please check if the settings are correct and you can also disable it to see if it works.

     

    Please try the following suggestions:

     

    1.    Ensure that the computer is using the correct DNS server for name resolutions.

     

    When the problem occurs, please run the following command:

     

    >nslookup

    >www.google.com

     

    Will the correct IP address be returned?

     

    2.    This issue can be resulted by the factor that some third party security software or firewall blocked the Windows XP being accessed. Let’s perform a Clean Boot to check the issue.

     

    Clean boot on Windows XP

    ================

    1) Click "Start", click "Run", and in the "Open" line, type in "MSCONFIG" and click "OK".

    2) Under the "Service" tab, check "Hide All Microsoft Services", and then click the "Disable All" button. In this way, we can disable all the services which belong to third-party programs.

    3) Under the "Startup" tab, click the "Disable All" button.

    4) Click "OK".

    5) Choose "Yes" to restart the computer.

    6) Check "Don't show this message or launch the system configuration utility when Windows starts".

     

    NOTE: we can go back to normal boot by running msconfig again and checking on Normal Startup in the General tab.

     

    In the Clean Boot Environment, the third party services and applications are disabled, please try to access the website again to see if it helps.

     

    3.    The issue also occurred if the IE settings are corrupted. Please try to reload the IE settings to check if it can work.

     

    Reload IE settings

    =============

    1)     Click Start, Run, type: "INETCPL.CPL" (without quotation marks) and press Enter.

    2)     Switch to the Advanced tab.

    3)     Click the "Reset Internet Explorer Settings" button.

    4)     Click Reset to confirm the operation.

    5)     Click Close when the resetting process has finished.

    6)     Uncheck the "Enable third-party browser extensions" option in the Browsing box.

    7)     Click Apply, click OK.

     

    Actually, since the issue is occurred on the Windows XP computer, it will be better to go to the Windows XP Forum for help:

     

    Windows XP Forum

    http://forums.microsoft.com/TechNet/ShowForum.aspx?ForumID=2010&SiteID=17

     

    Thanks!

     

    Nicholas Li - MSFT

     

     

     

    Wednesday, December 10, 2008 10:06 AM
  • Nicolas,

     

    Thank you for your detailed reply. I performed the 3 steps you outlined.  Neither the clean boot nor resetting IE fixed the problem, I think the NSLOOKUP information I received is logical, but I have no way of knowing for sure. I have pasted the answer below.

     

    Today, my wife's computer started to exhibit the exact same problem. It sound like she was recetnly infected with whatever caused my problem. Mcaffe, RegCure and Spybot do not fix it. I tried to buy Intelinet after their scan said I had problems that were not detected by the other software. When I hit the registration button, I was taken to a new window that acted like the Google window . "not responding"

     

    Unles you have further thoughts, i will head over the the XP forum as per your suggestion...

     


    > www.google.com
    Server:  nr1febuinc.snfr.nc.charter.com    (THIS IS MY DEFAULT DNS)
    Address:  68.119.176.4

    Non-authoritative answer:
    Name:    www.l.google.com
    Addresses:  64.233.169.103, 64.233.169.104, 64.233.169.147, 64.233.169.99
    Aliases:  www.google.com

    Thursday, December 11, 2008 7:16 PM
  • After all these hours of plundering the problem, I drove 1 mile to the gateway router that is connected to the cable modem. (I use a wireless bridge to get high speed internet in an area that has no other high speed source of connectivity.)

    I reset the router and the problem went away.

    At least I learned something about pharming and the vulnerabilities of DNS servers...

    Stephen Keel
    • Marked as answer by the Coop Guy Tuesday, December 23, 2008 1:33 AM
    Tuesday, December 23, 2008 1:33 AM
    • Proposed as answer by dinwal_pdc_guy Sunday, November 28, 2010 5:05 PM
    Tuesday, March 23, 2010 3:22 AM