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Windows 7 and Vista Canon CanoScan Drivers?

    Question

  • Hi guys.  I'm having a snag with Windows 7.  Everything was detected beautifully except my Canon CanoScan 8400F.  Went to canon's site and tried their Vista drivers.  Lo and behold it installed and "sees" the scanner perfectly fine....at least on the surface.
    When you try and go in and actually use the scanner it doesn't detect it from inside any apps.  This includes Windows Fax & Scan.  When I go into Devices & Printers the device is listed.  When I right click on the device and select scan it gives me "No scanner installed. Install a Scanner and try scanning again.  When I right click on the device and select troubleshoot it could not ID a problem.
    While I know that this really is Canon's responsibility I'm wondering if there is a work around for Vista drivers.  I really need this device.
    • Changed type Andy Song Thursday, March 05, 2009 8:58 AM
    Sunday, March 01, 2009 9:20 PM

Answers

  • Hello,

     

    I'd suggest installing the Vista driver in Compatibility mode. Remove and reinstall that hardware device in Device Manager, right-click on the driver executable/installer file and select the Compatibility tab; click the checkbox before Run this program in Compatibility mode for option and select Windows Vista in the list-down box; then try installing the device driver. In addition, you can use the Windows XP driver for testing.

     

    If the problem still persists, please understand that Windows 7 is a new operating system (only the beta version) and whole driverstore has been reprogrammed; some old driver is not compatible with new OS. I suggest that you should wait for another period of time till the retail version is released and push the vendor company to upgrade their device driver. Thanks for your time and understanding!

     

    For more details, please look at the first Sticky thread at the top of this forum.

    What can I do if my hardware does not work?

     

    This will give you some guidelines.

     

    Good Luck!

     

     

    Thursday, March 05, 2009 8:57 AM

All replies

  • Hello,

     

    I'd suggest installing the Vista driver in Compatibility mode. Remove and reinstall that hardware device in Device Manager, right-click on the driver executable/installer file and select the Compatibility tab; click the checkbox before Run this program in Compatibility mode for option and select Windows Vista in the list-down box; then try installing the device driver. In addition, you can use the Windows XP driver for testing.

     

    If the problem still persists, please understand that Windows 7 is a new operating system (only the beta version) and whole driverstore has been reprogrammed; some old driver is not compatible with new OS. I suggest that you should wait for another period of time till the retail version is released and push the vendor company to upgrade their device driver. Thanks for your time and understanding!

     

    For more details, please look at the first Sticky thread at the top of this forum.

    What can I do if my hardware does not work?

     

    This will give you some guidelines.

     

    Good Luck!

     

     

    Thursday, March 05, 2009 8:57 AM
  • Hi:

    I'm having the very same problem. I'm using the x64 version both win and drivers. Can you point me to this driver file? Thank you.
    Sunday, April 05, 2009 7:08 AM
  • Hola,instale un scaner canon N650 U (9 años de antiguedad) en windows 7 de la siguiente manera: lo conecte en el puerto usb, luego fui al administrador de dispositivos,y estaba marcado con un signo ? amarillo, alli hice clic con el boton derecho del mouse y busque en instalar drivers manualmente, en ¨buscar¨ lo lleve a la carpeta donde estaban los drivers bajados de la página de canon y funcionó perfectamente. Posteriormente intalé el soft Canon scan gear y tambien funciona bien en esta versión de widows 7 RC.
    Tuesday, May 19, 2009 4:41 PM
  • I got a reply from Canon. They better keep their word, and release a proper driver.

    Thank you for your inquiry regarding Windows 7 drivers for your CanoScan 8400F.  We value you as a Canon customer and appreciate the opportunity to assist you.

     

    Drivers for your CanoScan 8400F will be released when Windows 7 is officially launched.

     

    Please let us know if we can be of any further assistance with your CanoScan 8400F.

     

    Thank you for choosing Canon.

     

    Sincerely,

     

    Thomas

    Technical Support Representative


    Tuesday, July 28, 2009 5:48 AM
  • Brilliant!!! Thankyou... my CanoScan LiDe 70 was not working and crashing windows 7 RTM.
    I Uninstalled everything, maked all install EXE's as Compatible Vista SP2 and after installing again everything worked perfectly.

    Rob Chandler http://Helpware.net
    Tuesday, August 11, 2009 1:34 PM
  • Thanks Thomas. Most of my devices are there Phew!
    My LBP3000 Printer is not there but thankfully it works with all our W7 machines anyway.



    Rob Chandler http://Helpware.net
    Thursday, October 01, 2009 12:25 AM
  • Thomas?

    Thursday, October 01, 2009 3:02 AM
  • I personally hope they finally make a WIA scanner driver instead of TWAIN, 64bit 7 is not friendly to TWAIN drivers
    Thursday, October 01, 2009 3:05 AM
  • For the information of other readers, I tried installing in Compatibility Mode using Vista SP1 settings, and it worked ok for me.
    Thanks,

    Wednesday, October 21, 2009 5:01 AM
  • Thanks Thomas. Most of my devices are there Phew!
    My LBP3000 Printer is not there but thankfully it works with all our W7 machines anyway.



    Rob Chandler http://Helpware.net

    Hi Rob,

    I have many Canonscan 5000F scanners and cant get drivers for win7 x64 or Vista X64
    Canon in South Africa  tell me product drivers are only suported for 2 generations efectively making that the lifespan of the product.
    this is a  model  purchased between 2004 and 2006.
    The SA Rep tels me they will not be making drivers for these models.
    I am realy annoyed and will no longer purchase any Conon Pruducts
    Hope someone finds a fix as this is costing a fortune as many scanners will need to be replaced or els windows 7 needs to be downgraded back to XP.  These are not cheap scanners.
    You Lucky, I was a Canon Fan.
    Regards
    Tuesday, January 26, 2010 2:06 PM
  • Hi LexusLen I had the same problem with Canoscan 5000f and Win 7 x64.

    I loaded down the x64 driver for the Canoscan 5600f from the Canon support site and attached that to my device. At least then Win 7 recognised the 5000f but still I could not use it from within my imaging software.

    Luckily I have Sun's VirtualBox (freeware) running and I have set up a Win XP x32 virtual machine. The VM shares some Win 7 public folders via VirtualBox's Shared Folders. You need to load the VirtualBox Guest Additions to enable shared folders.

    So I loaded the original Canoscan 5000f drivers, and the Canoscan Toolbox, on the virtual machine and then attached the scanner to the virtual machine. Voila! I can now scan on the VM to the Win 7 public folders. I still cannot access it from my imaging software of course, unless I install that on the virtual machine too.

    At least now I don't have to go out and buy a new scanner.

    Sun did a great thing making VirtualBox freely available. Now that they have acquired Sun I hope Oracle don't retire VirtualBox or change its freeware status.

    Naturally because Oracle have an existing VM product they don't exactly highlight Virtualbox on their website, but if you do a search on VirtualBox you should find it.

    Microsoft also have virtual machine freeware. I haven't tried it because VirtualBox just works.

     

    • Proposed as answer by abSetiawan Thursday, June 30, 2011 10:29 AM
    Sunday, April 18, 2010 7:50 AM
  • Hello,

    Canon CanoScan 8400F Driver download link

    Easy come

    Thursday, January 13, 2011 1:05 PM
  • Hi! Guys,

     

    This is my first post to the site, but hopefully its of use to someone out there who has trouble with Twain and scanners!

    I recently had the problems "unable to access TWAIN server" I have a Canon N67OU scanner on WIN 7 I solved the problems by creating a guest account, finding then I was able to access the scanner. After that, I created a new account and copied all my original user folders accross to the new account. After I had ascertained all was well, I deleted the original account. If this works for you great. Be aware that you may have to import a few things such as Outlook folders and contacts.

    Wednesday, February 23, 2011 8:13 AM