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Cannot print after update to 8.1 : Printers gone : Print spooler keeps stopping : Cannot add printers

    Question

  • Hello, Microsoft?
    Any updates or real answers to this issue.
    My spooler won't stay running, I can't add printers.
    Tell me something I haven't already tried!
    Tried right click the one printer that appears and click troubleshoot. It finds nothing.
    Tried printer diagnostics, it tells me the spooler isn't running (duh) and starts it and thinks that it has solved the problem, it didn't.
    Set spooler to restart on all failures, which it does but that doesn't help.
    With spooler running I get RPC Call failure message when I try to add a printer.
    With spooler not running/failed I get Endpoint Mapper error (duh).

    I don't know about you but It's kind of important that I can print things.

    Since we can't roll-back or do a restore (thanks a bunch) and I don't want to have to refresh and re-install the 142 Programs (not store apps) that I have, I need a resolution NOW!

    Dell Latitude E6520 was running Win 7, did update to Win 8 last year, then 8.1 a few days ago.

    On a Domain. Was working fine until update to 8.1. No errors while installing update.

    "Mahesh Kumar A replied on October 24, 2013
    Microsoft Support Engineer
    Hi Charles,
    This issue would be better suited in the TechNet community.
    Please visit the link below and post the query for better assistance:
    http://social.technet.microsoft.com/Forums/windows/en-US/home?forum=w8itprohardware

    Thanks."



    Thursday, October 24, 2013 4:58 PM

Answers

  • Hi had a major panic in experiencing same issue with printer canon 4500 and was ready to uninstall kaspersky but decided might be worth trying the standard troubleshooter and it worked!!!! Went to settings-control panel- printer troubleshoot and spool all sorted. Hope this helps, rare occasion troubleshoot worked but maybe windows have added a patch to sort since original issues? 
    Friday, April 18, 2014 10:04 AM

All replies

  • I'm seeing the same issue with a customer of mine. They upgraded two Win8 boxes and both now find their print spooler service terminating unexpectedly.

    Log Name:      System
    Source:        Service Control Manager
    Date:          10/24/2013 4:49:29 PM
    Event ID:      7031
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      win81.domain.local
    Description:
    The Print Spooler service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 5000 milliseconds: Restart the service.

    ---

    Also from the App log:

    Log Name:      Application
    Source:        Application Error
    Date:          10/24/2013 4:53:19 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      win81.domain.local
    Description:
    Faulting application name: spoolsv.exe, version: 6.3.9600.16384, time stamp: 0x5215d570
    Faulting module name: csintprt.dll, version: 2012.0.3.0, time stamp: 0x51c087d0
    Exception code: 0xc0000005
    Fault offset: 0x000000000000a93c
    Faulting process id: 0xb24
    Faulting application start time: 0x01ced1032bcac7ac
    Faulting application path: C:\WINDOWS\System32\spoolsv.exe
    Faulting module path: C:\WINDOWS\system32\spool\PRTPROCS\x64\csintprt.dll
    Report Id: b10d15bc-3cf6-11e3-beab-90b11c9169b1
    Faulting package full name: 
    Faulting package-relative application ID: 

    #######

    Update after more research:

    Our issue seems to be related to Thomson Reuters Accounting software (Creative Solutions Professional) which runs several print services and which seem to have compatibility issues (perhaps) with the 8.1 upgrade. Just FYI in case it affects you.

    • Edited by Chris Gurley Thursday, October 24, 2013 10:21 PM
    Thursday, October 24, 2013 9:58 PM
  • Really!

    Because yes, we use CSA, UT, FC.

    So did you resolve the issue?

    Uninstall?

    Reinstall?

    Friday, October 25, 2013 2:41 PM
  • Hi,

    According to your description, it’s probably the driver problem caused this problem.

    Firstly, you can try to reinstall Printer Driver to resolve this problem, if no use, please contact the printer manufacture to verify the printer compatibility with Windows 8.1.

    Secondly, about the problem with spooler service, please try the steps below to resolve it for test.

    1. Click WIN+Q, type "Services.msc" in the open box and click OK.

    2. Double-click "Printer Spooler" in the Services list.

    3. Click Stop and click OK.

    4. Click the Start Button, type "%WINDIR%\system32\spool\printers" in the open window, and delete all files in this folder.

    5. Click the Start Button, click Run, type "Services" (without the quotation marks) in the open box and click OK.

    6. Double-click "Printer Spooler" in the Services list.

    If any error is received, please let me know in details.

    Thirdly, I noticed that you also encountered a PRC services problem, I would like to suggest you refer to the link below for the solution.

    Windows Server Troubleshooting: "The RPC server is unavailable":http://social.technet.microsoft.com/wiki/contents/articles/4494.windows-server-troubleshooting-the-rpc-server-is-unavailable.aspx

    For more solution about printer problem, you can refer to the link below.

    Fix printer problems: http://windows.microsoft.com/en-us/windows/printer-problems-in-windows-help#fix-printer-problems=windows-8&v1h=win8tab1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

    Roger Lu
    TechNet Community Support

    Sunday, October 27, 2013 3:52 AM
  • This a Print Processor

    Faulting module path: C:\WINDOWS\system32\spool\PRTPROCS\x64\csintprt.dll

    Have you attempted removing this software? 


    Alan Morris Windows Printing Team

    Tuesday, October 29, 2013 9:35 PM
  • Have this same exact issue. Did you get yours fixed??

    Everything ran fine with Windows 8 and now all the printers have disappeared. Microsoft has been working on this all day and keep saying it is the drivers, but nothing still works.

    No printers, no CSA, UT, FileCabinet, No NitroPDFs, nothing!! it is ridiculous.

    Thursday, October 31, 2013 8:26 PM
  • If this is the exact issue then you have CSA installed since the spooler is failing when

    Faulting module path: C:\WINDOWS\system32\spool\PRTPROCS\x64\csintprt.dll

    corrupts the process memory.

    If this is a different issue with the same result , spooler terminates, please check your system event log for the Faulting Module name.


    Alan Morris Windows Printing Team

    Thursday, October 31, 2013 9:20 PM
  • Well, I'm not a computer genius, but I did find the Microsoft Compatibility pages. Guess what. Windows 8.1 is not completely compatible or is incompatible with most mid-priced jet all-in-one printers and many other printers by Microsoft's admission. Perhaps this has to do with 3D printing? Whatever the reason, this will send home PC users screaming to Apple in greater numbers. My advice to Microsoft: Patches Now!
    Saturday, November 02, 2013 3:29 PM
  • Both my HP printers will not work now on the 8.1 update tried new drivers taken printers out put them back, still no print, both are wireless

    this is message I get

    This error can appear if a default printer has not been designated or if the
    application is unable to locate an existing default printer. To correct this
    problem, try one of the following in Microsoft Windows:


    • If a printer or printer settings is not available after you click the File tab, and then click Print, add a
      printer.
    • If the application cannot find an existing printer that is already
      installed, set the printer as the default printer.
    • If a default printer is installed but the application is unable to use it,
      uninstall the printer driver, and then install the latest version of the printer
      driver.
    • If the printer is on a print server, make sure the printer is available, the
      network is functioning, the server is not stalled, the printer is not out of
      paper, or the printer is not suspended by the administrator. Printing issues
      associated with a network printer are best handled by your local network
      administrator.

    For more information about setting up and troubleshooting

    • Edited by lozs64 Saturday, November 02, 2013 4:55 PM
    Saturday, November 02, 2013 4:46 PM
  • I had the same issue after upgrading to 8.1 

    All I did was start the Remote Procedure Call service which had stopped (and is set to manual start). 

    Check your print spooler service properties and it shows you which other services the spooler depends on. Ensure they are all running.

    Tuesday, November 05, 2013 2:40 PM
  • I had this same issue.  I found reference to it in another forum and they found that the Print Spooler was not starting automatically due to an issue with Kaspersky security software.  Apparently this is also the case with Zone Alarm, which I believe uses the same anti virus engine.  Here is what worked for me:

    Downloaded the Kaspersky removal tool from their website.  Rebooted into Safe Mode.  Ran the uninstall tool. Rebooted into Normal Mode.  Then I rebooted again into Normal Mode (it seems to require two reboots) Now the Print Spooler starts normally and printing works fine.  I then installed MS Security Essentials and no problems.

    By the way, Kaspersky denies they are the cause (I tried their online chat)

    Hope this works for you, it did for me

    Tuesday, November 05, 2013 7:35 PM
  • Start a new post with your printer models listed.   

    Alan Morris Windows Printing Team

    Thursday, November 07, 2013 7:20 PM
  • printers do not work after 8.1 upgrade: 

    Epson 8300

    Canon PIXMA MG2400

    same problem at both: I see the printers in the "Devices and Printers" page, but when printing, I get the error message "bi-directional support is not enabled".

    I try to enable this in the port settings, but the tick mark disappears after "OK"; next time I look at this port dialog window, bi-directional is again disabled.

     


    Reinhold Behringer

    Monday, November 18, 2013 6:53 PM
  • This is funny - since when does Windows have to be compatible to printer drivers? I always thought it is the other way round... drivers should be compatible to Windows. ...

    Reinhold Behringer


    • Edited by rbehringer Monday, November 18, 2013 7:03 PM
    Monday, November 18, 2013 7:02 PM
  • The language monitor (this is the Bidirectional component)  is not properly installed for the device.  The easiest way to get this working again is to uninstall printer and driver, then reinstall. 

    This post outlines the process for Lexmark devices. 

    http://social.technet.microsoft.com/Forums/windows/en-US/30225bdc-5801-4ecd-a3d6-0f109fc97417/computer-cant-communicate-with-printer?forum=w8itprohardware


    Alan Morris Windows Printing Team

    Monday, November 18, 2013 7:24 PM
  • Here is what worked for me:

    1. Open Regedit as Administrator 
    2. Find the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\ key. 
    3. If you are on a 64-Bit machine, browse to the "Windows x64" sub-key (else "Windows NT x86") 
    4. Under the "Print Processors" sub-key DELETE ALL THE SUB-KEYS EXCEPT "winprint" key 
    5. Start the Print Spooler service. 
    6. Test to see if you can Add a printer. 

    PLEASE NOTE: I just figured this out and haven't done much testing, so DO AT YOUR OWN RISK. 

    I should also note that I experienced this on machines with the Thompson Reuters CS Print drivers installed. Uninstalling the CS drivers unfortunately did not resolve the issue, but I am guessing that they are the most likely culprit. Perhaps their uninstall utility does not delete the offending registry keys as I would have expected. 

    We may be able to pear this down to deleting just the "Print processors" sub-keys that start with "cs" but I don't have any more machines to test this on, so someone else will need to test this and let us know how it goes. 

    You will need to reinstall the CS print drivers after deleting these registry keys and repair Adobe as well (if you delete them all as originally suggested). It doesn't appear that reinstalling the Creative Suite print drivers brings the problem back but not enough testing has been done yet to be sure.

    UPDATE:

    I ran into an issue reinstalling the CS print drivers on a subsequent PC. 

    It appears the install/uninstaller does not actually remove the drivers during uninstall and this creates a problem when reinstalling. 

    The easiest way to fix is to run the CS Print driver installer. At the end of the installation it will error out and tell you it could not remove the driver and give you the path. Just navigate to the path provided, delete any file starting with "cs" and once that is done, rerun the install and it should work. 

    Please also note that all of the registry keys except winprt DO NOT need to be deleted. Only the "CS" registry keys need to be deleted.

    • Proposed as answer by JSB43211 Monday, November 18, 2013 10:12 PM
    • Edited by JSB43211 Tuesday, January 28, 2014 2:15 PM
    Monday, November 18, 2013 7:47 PM
  • I have the same issue, I upgraded to 8.1 and everything was working fine on all 3 computers. My subscription was running out on Kaspersky Pure 3 and I am not impressed with either the product or support so decided to remove Kaspersky using their removal tool in safe mode on all three computers. After this all 3 computers had the same issue where the print spooler wouldn't automatically start, it had to be started manually after each reboot. Restoring the computers to the point prior to Removing Kaspersky solved the print spooler issue on all three computers but now I can't reinstall Kaspersky and I can't fully uninstall it without error messages and the print spooler issue. After a week of talking to Kaspersky they admitted Kaspersky is not compatible with windows 8.1 and cannot be installed but it will still work if it is just upgraded from windows 8 to 8.1. The next version of Kaspersky should be released end of November 2013. I am now left with a bad situation, I can't remove Kaspersky without print spooler issues and can't reinstall it either. Installing another anti virus software has the same effect as it removes the remains of Kaspersky and stops the print spooler working. The only solution I have found, which it did on one of the 3 computers, which only had a few programmes installed on it was to reset the computer using the options provided by Microsoft. This means my data is kept but I have to reinstall all other software. This isn't an option on the other 2 computers as they have a lot of programmes installed.
    Sunday, November 24, 2013 3:57 AM
  • My Lexmark printer wont work either.
    I don't want to have to buy a new printer just because of Windows 8.1 update.
    Wednesday, November 27, 2013 12:13 AM
  • Hi.

    I solve that problem this way.

    First i create bat file looks like;

    @ECHO OFF

    echo "Islemler yapiliyor. Bekleyin..."
    NET START SPOOLER
    exit

    Its work successful manually.

    İf I start on windows start up as a service its become a perfect solution :))

    simple but it's worked ;)


    • Edited by 5734L7H Friday, November 29, 2013 2:21 PM
    Friday, November 29, 2013 2:16 PM
  • Worked for me! for Canon MG5450 and Canon MG5350!

    Thanks

    Monday, December 16, 2013 5:16 PM
  • thank you very much. I was about to downgrade to windows 7 from windows 8.1. Your post helped me fix my samsung laser printing issue, i guess this could solve all other printing problems as well(faced in windows 8.1). Best.
    Tuesday, December 17, 2013 2:06 AM
  • I am having the same problem. I just upgraded to Windows 8.1 and now I can't print to my Brother MFC-7840W wireless printer (which was the only printer that it was hooked up to). I have Kaspersky Internet Security.  I see several suggested solutions here, but I can't really tell which one would work for me.  Any suggestions on where to start?

    Thanks!

    Tuesday, December 17, 2013 2:43 AM
  • Editing the registry key works for me (as done in the previous post).  I have had to do it three times on the same computer.  Not sure why.  I also can't delete any printers in Control Panel.  I have two printers installed and both are the drivers for Windows 8.1.
    Wednesday, December 18, 2013 7:53 PM
  • Is there a way to automate this registry change?  I keep having the problem on the same computer and this fixes it every time.  Two printers installed with up-to-date Microsoft approved Win8.1 drivers.
    Wednesday, December 18, 2013 7:55 PM
  • Hi,

    can you set this solution out in easier steps for me? how do you create bat file etc?

    have recently upgraded to Win 8.1, and had an absolute nightmare installing a new printer (Canon MG6350) since - I can get it to print one document, then the print spooler stops etc etc etc same as above.

    Cheers

    Tuesday, December 24, 2013 12:24 PM
  • I had the same problem. I tried to install CutePDF writer. it did not allowed me to install the printers.

    My Dell V515w Printer was working fine with windows 8. The problem started the day I upgraded to 8.1 . It do not print.

    Today I restored my PC back to Windows 8 and everything started to work again.

    Friday, December 27, 2013 5:09 AM
  • hi, we had well over 40 laptops on our network have the same issue after upgrading to 8.1 garbage(force on us by people that had no clue on windows, i'm a network admin) and after 2 weeks talking with Microsoft, we found the solution simple and easy(Microsoft didn't really help at all) , just turn off the quick start up option, under power settings and BOOM!!! everything is good in spooler world. P.S windows 8 and 8.1 will be gone within 2 yrs, I promise. huge issue is coming around the bend with the network part of 8.1 that Microsoft refuses to fix. And the new o/s will fix it, we were told..so that tells me. 8.1 will be very short lived. This answer will fix ur spooler issue on domain issues.
    Monday, January 27, 2014 4:43 PM
  • I'm seeing the same problem with my HP and my Cannon pixma.  I have norton, not k. antivirus, so it's not k.

    I'm only seeing a problem since the recent 8.1 upgrade (automatic by Microsoft).  Ideas appreciated.  I need my printers!

    Tuesday, February 18, 2014 7:14 PM
  • I don't know if this will help anyone at all, but it fixed it for me.

    My Problem: Under networks, my computer could find the printer, but nothing could print. Anytime I would go to print it was like the printer was invisible to my computer. I tried adding a printer but kept getting error messages... Long story short...

    Solution: I CRTL+ALT+Deleted and went to the 'Services' tab. I ordered everything my description so "Print Spooler" was easier to find. Next to it, it said 'Stopped.' I right clicked on it and clicked 'Start'. My printer worked immediately afterwards. (By the way, I JUST updated to 8.1... it's definitely time for some bugs to be fixed...)

    Thursday, February 20, 2014 8:06 AM
  • Has anybody found something that actually fixes this issue. I tried everything suggested. My spooler process keeps failing immediately. Does Microsoft care? I am just trying to switch from Mac after 5 years, I'ts not worth it. Something always breaks, now I am 20 hours invested in fixing this basic printing problem. MSFT should be ashamed.
    Sunday, March 30, 2014 12:50 AM
  • Does Microsoft ever provide any answers or help on this stuff? I have had same problem for over a month and nothing anyone suggests works.
    Sunday, April 13, 2014 11:47 AM
  • Hi had a major panic in experiencing same issue with printer canon 4500 and was ready to uninstall kaspersky but decided might be worth trying the standard troubleshooter and it worked!!!! Went to settings-control panel- printer troubleshoot and spool all sorted. Hope this helps, rare occasion troubleshoot worked but maybe windows have added a patch to sort since original issues? 
    Friday, April 18, 2014 10:04 AM
  • Thanks, there were 2 Canon .dll processors on my C drive.  Deleted them and printed on my HP Officejet for the first since "upgrading" to 8.1. 
    Thursday, May 01, 2014 7:48 PM
  • Roger,

    of course quite helpful the explanation to quickly restart the printerspooler service. After the printerspooler service runs again my printer is also acknowledged again.  Hope it stays like this.

    Now at some point I'd also like to have an official answer from microsoft why they release an update 8.1 to my well working windows 8.0 that causes me to do many hours of troubleshooting and repairs of my home / business network configuration - instead of just being able to continue working. Microsoft has my address via my ID - I'm expecting a small 3 digit redemption check in the mail. Please forward to appropriate authorities.
    Regards
    Steffen

    ---------------

     
    Hi,

    According to your description, it’s probably the driver problem caused this problem.

    Firstly, you can try to reinstall Printer Driver to resolve this problem, if no use, please contact the printer manufacture to verify the printer compatibility with Windows 8.1.

    Secondly, about the problem with spooler service, please try the steps below to resolve it for test.

    1. Click WIN+Q, type "Services.msc" in the open box and click OK.

    2. Double-click "Printer Spooler" in the Services list.

    3. ..

    Sunday, May 11, 2014 1:27 AM
  • Hi,

    According to your description, it’s probably the driver problem caused this problem.

    Firstly, you can try to reinstall Printer Driver to resolve this problem, if no use, please contact the printer manufacture to verify the printer compatibility with Windows 8.1.

    Secondly, about the problem with spooler service, please try the steps below to resolve it for test.

    1. Click WIN+Q, type "Services.msc" in the open box and click OK.

    2. Double-click "Printer Spooler" in the Services list.

    3. Click Stop and click OK.

    4. Click the Start Button, type "%WINDIR%\system32\spool\printers" in the open window, and delete all files in this folder.

    5. Click the Start Button, click Run, type "Services" (without the quotation marks) in the open box and click OK.

    6. Double-click "Printer Spooler" in the Services list.

    If any error is received, please let me know in details.

    Thirdly, I noticed that you also encountered a PRC services problem, I would like to suggest you refer to the link below for the solution.

    Windows Server Troubleshooting: "The RPC server is unavailable":http://social.technet.microsoft.com/wiki/contents/articles/4494.windows-server-troubleshooting-the-rpc-server-is-unavailable.aspx

    For more solution about printer problem, you can refer to the link below.

    Fix printer problems: http://windows.microsoft.com/en-us/windows/printer-problems-in-windows-help#fix-printer-problems=windows-8&v1h=win8tab1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

    Roger Lu
    TechNet Community Support

    There is NO start button in Windows 8
    Monday, May 19, 2014 8:39 PM
  • Where is this Win+q
    Thursday, May 22, 2014 7:06 PM
  • Where is this Win+q

    That is another way of saying use the Search charm.  In fact, in order to avoid Search Everything I would say instead press Win-w and then type your query in the Settings category.


    Robert Aldwinckle
    ---

    Friday, May 23, 2014 2:27 AM
  • There is NO start button in Windows 8

    Yes there is.  Two of them.  One in the Charms bar, press Win-C to see that.  The other one is in the bottom left of the Apps switcher.   Press Ctrl-Win-Tab to see that (assuming you have a MUF app running); otherwise use your mouse to dig it out of the corner.   <eg>



    Robert Aldwinckle
    ---

    Friday, May 23, 2014 2:32 AM
  • I have an HP Photosmart Plus, and every time i restart the printer spool it goes offline and doesn't work. I have to uninstall and reinstall it every single time, and even then it still doesn't print!!! 

    C'mon Microsoft, help us out

    Friday, June 06, 2014 11:43 PM
  • I spent a day trying to fix it after I installed 8.1.....then I read your advice.

    your advice worked, thankyou so much.

    Saturday, July 12, 2014 9:11 PM