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Windows 7 ulitmate 32 bit while playing movie freeze + blue screen

    Question

  • Dear: sir/madam

     please help!!!

    i have Windows 7 ultimate 32 bit blue screen while playing movie. i have download VGA, Sounds card driver from manufacture website and the problem still occur.


    my PC specs:

     

    OS: Windows 7 ultimate 32 bit

    CPU: P4 3.0GB skt 478

    Ram: 2.5GB Corsair DDR 400/PC3200

    MB: ASUS P4C800 E DLX
    VGA: XFX AGP 6800XT  256Mb

    HDD: SATA 160.00 Seagate

    SND card: SB Audigy 2 ZS
    PS: 550Watt Allied

     

     

    here is the following error message
     

    Problem signature:

      Problem Event Name:   BlueScreen

      OS Version:     6.1.7600.2.0.0.256.1

      Locale ID:        1033

     

    Additional information about the problem:

      BCCode:          1a

      BCP1:  00000031

      BCP2:  875B82D8

      BCP3:  80532000

      BCP4:  98BD0CD2

      OS Version:     6_1_7600

      Service Pack:   0_0

      Product:          256_1

     

    Files that help describe the problem:

      C:\Windows\Minidump\110909-25890-01.dmp

      C:\Users\User1\AppData\Local\Temp\WER-37968-0.sysdata.xml

     

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    If the online privacy statement is not available, please read our privacy statement offline:

      C:\Windows\system32\en-US\erofflps.txt

     

     

    Monday, November 09, 2009 7:30 PM

Answers

  • Hi Shanadas,

    before i install windows 7, i did flash the latest bios from ASUS website. i did install the latest drivers from Nvidia and the Creative website.


    i took the sounds card out and test running the movie, it will go blue screen after few minutes. so, i uninstall the VGA drivers and using the windows nvidia WDM drivers same thing happen again.  last night, i install the windows vista 32bit drivers from xfx website, so far i havent get blue screen and im going to test again tonite.

    by the way, thanks for the advice.
    • Marked as answer by Vivian Xing Tuesday, November 24, 2009 8:08 AM
    Thursday, November 12, 2009 7:48 PM

All replies

  • Hi Fox5000,

    Thanks for the post.

    It seems to be a hardware driver issue (Video or Audio drivers).
    Here are a few steps,you may like to try.

    1. Update Video drivers, Audio drivers, Motherboard drivers with latest ones that are compatible with Windows 7 (Contact manufacture for the same)
    2. Update BIOS.
    3. Check whether all media players encounter same issue while playing video.
    4. Check whether all video formats encounter same issue.
    5. Have you tried a clean install of Windows 7?
    6. You may also like to go through a similar thread with solution for Vista here :
    http://www.maximumpc.com/forums/viewtopic.php?p=999612&sid=aa0cd1ce01d90d35213d10c9fa32ce8a

    Hope this helps.

    NOTE - Disclaimer

    The links in this message may lead to third-party Web sites. Microsoft provides third-party resources to help you find customer service and/or technical support resources. Information at these sites may change without notice. Microsoft is not responsible for the content at any third-party Web sites and does not guarantee the accuracy of third-party information.


    ========= "Mark this as answer,if it really helps" =========
    • Proposed as answer by Shanadas Wednesday, November 11, 2009 8:47 PM
    Wednesday, November 11, 2009 8:47 PM
  • Hi Shanadas,

    before i install windows 7, i did flash the latest bios from ASUS website. i did install the latest drivers from Nvidia and the Creative website.


    i took the sounds card out and test running the movie, it will go blue screen after few minutes. so, i uninstall the VGA drivers and using the windows nvidia WDM drivers same thing happen again.  last night, i install the windows vista 32bit drivers from xfx website, so far i havent get blue screen and im going to test again tonite.

    by the way, thanks for the advice.
    • Marked as answer by Vivian Xing Tuesday, November 24, 2009 8:08 AM
    Thursday, November 12, 2009 7:48 PM