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Exception Processing Message 0xc0000135

    Question

  • Hi Everyone,

    I have an issue with a machine running Windows 7 Enterprise x86. I has been running perfectly for over 4 months and then I was informed earlier that it decided not to work. When the machine is booted up, all seems OK. But when you log on you are faced with a black screen that states that Windows has not been activated, even though it has. You cannot do anything other that Ctrl+Alt+Del and start Task Manager. Ive tried booting it in Safe Mode, running Startup Repair, and even the Memory Diagnostic Tool, all to no avail. I tried using the Command Prompt to change the product key using the 'slmgr.vbs -ipk' but this does not work either. So at this point I am fresh out of ideas.

    The error appears when I start to shut down the PC. It reads: 'Exception Processing Message 0xc0000135 Parameters 0x75755928 0x75755928 0x75755928 0x75755928'

    Help Please!


    • Edited by Chappers93 Wednesday, November 21, 2012 2:58 PM Missed some vital information
    Wednesday, November 21, 2012 1:51 PM

Answers

  • Hi,

    If all steps cannot fix this issue, we can see the system should be corrupted seriously, try to perform an In-Place Upgrade to repair it:

    How to Perform an In-Place Upgrade on Windows Vista, Windows 7, Windows Server 2008 & Windows Server 2008 R2

    http://support.microsoft.com/kb/2255099


    Alex Zhao
    TechNet Community Support

    • Marked as answer by Chappers93 Monday, November 26, 2012 10:20 AM
    Friday, November 23, 2012 7:14 AM

All replies

  • Run slmbg with elevated righys (Run as Administrator)

    slmgr.vbs -dlv

    or better, redirect output to notepad and then copy and paste your result here

    cscript slmgr.vbs -dlv > text.txt

    notepad text text.txt

    Do the following:

    Step 1:

    Try to boot into safe mode and check if issue persists:

    http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

    Step 2:

    I would suggest you follow the instructions to place the computer in clean boot and check for the conflicting software or driver:

    How to troubleshoot a problem by performing a clean boot in Windows 7

    http://support.microsoft.com/kb/929135  

    Note: Follow the step 7 to place the computer to its usual way once the troubleshooting is completed.

    Step 3:

    Run SFC scan and check if it fixes the issue:

    http://support.microsoft.com/kb/929833

    Regards

    Milos

    Thursday, November 22, 2012 6:54 AM
  • Thank you for replying. I cannot perform the initial action that you have suggested as I cannot run the command prompt with elevated rights as I can only use the 'Run' box from Task Manager (unless there is a certain way to do this). I do not get the option to do anything else as nothing else loads. The same thing happens when I boot the machine into safe mode, this was one of the first things that I tried. I am yet to try a SFC scan so I will perform that and report back.


    Thursday, November 22, 2012 12:04 PM
  • Hi,

    If all steps cannot fix this issue, we can see the system should be corrupted seriously, try to perform an In-Place Upgrade to repair it:

    How to Perform an In-Place Upgrade on Windows Vista, Windows 7, Windows Server 2008 & Windows Server 2008 R2

    http://support.microsoft.com/kb/2255099


    Alex Zhao
    TechNet Community Support

    • Marked as answer by Chappers93 Monday, November 26, 2012 10:20 AM
    Friday, November 23, 2012 7:14 AM