none
How to disconnect from VPN

    Question

  • How do I disconnect from VPN so I can add HP printer to my network?  I am using AT&T UVerse broadband.  The HP Home Network Diagnostic Utility indicates that I probably have a Virtual Private Network.  I did not know that I did, but maybe AT&T UVerse is considered a VPN.  I am running Windows 7 Ultimate 32 bit.
    Thursday, April 08, 2010 7:42 PM

Answers

All replies

  • Hi,

     

    You may refer to Control Panel\Network and Internet\Network Connections to check if there are any VPN connections. Please also check if you have any third party VPN software installed.

     

    If the printer installation considered AT&T UVerse broadband as VPN connection, you may temporarily disconnect it to check the result.

     

    For more information about how to install a network printer, please refer to the following link:

    http://windows.microsoft.com/en-US/windows7/Install-a-printer-on-a-home-network

     

    You may also contact HP Support from the following link for further assistance:

     

    http://welcome.hp.com/country/us/en/contact_us.html

     

    Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

     

    Regards,


    Arthur Li - MSFT
    Friday, April 09, 2010 3:08 AM
    Moderator
  • Arthur,

    When I went to my Network Connections, it shows one item that I am not familiar with.  When I tried to follow the link, I get the following message:

    \\OC1679926587346 is not accessible.  You might not have permission to use this network resource.  Contact the administrator of this server to find out if you have access permission.

    Logon failure: the user has not been granted the requested logon type at this computer.

     

    The wording "Contact the administrator of this server" leads me to believe that this might be the VPN?  I guess that would be the AT&T UVerse router?  I searched on that "OC16......46" number on my HDD, but nothing came up.  When I right-clicked to look at Properties, that option did not come up.  The only options that came up were "Open"; "Open in new window"; "Connect with Remote Desktop Connection"; and "Create Shortcut". 

    When I click on Open or Open in New Window, I get the "not accessible" message.  When I click on "Connect with Remote Desktop Connection", I get the following message:  "Remote Desktop cannot find the computer OC16....46.  This might mean that OC16.....46 does not belong to the specified network.  Verify the computer name and domain that you are trying to connect to."

    Is there a way I could just delete this 'computer' out of my network?

    Ralph 

    Saturday, April 10, 2010 2:40 AM
  • Hi,

     

    Would you please capture screenshots of the symptoms and post them here?

     

    For the detailed steps, please refer to the following link:

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

     

    Regards,


    Arthur Li - MSFT
    Tuesday, April 13, 2010 2:07 AM
    Moderator