none
Windows 7 - Error 651

    Question

  • I recently bought a Packard Bell PC running Windows 7. Unfortunately, I have not been able to get it to connect to the Internet. A message is displayed stating "Error 651: The modem (or other connecting device) has reported an error"

    The Network Troubleshooter also states the "Local Area Connection" is experiencing driver or hardware related problems

    The Internet icon at the bottom right of the screen shows a large red X. When I click the same icon on my Windows Vista laptop however, it brings up a list of Wifi networks that are within range and I can select and connect to the Virgin Broadband connection that I use just be entering the password

    After some hours scratching my head trying to sort this one out, I completely reinstalled the operating system and software from scratch to bring everything back to the default factory settings. Unfortunately these problems still persist and the same error messages are displayed. Do you know what settings need to be changed to get this PC to work?

    Many thanks

    Pete

    Thursday, June 24, 2010 8:56 AM

Answers

  •  

    Hi,

     

    Is there a Wireless adapter on the Packard Bell PC? If so, you can perform the same steps just like on Windows Vista laptop. Otherwise, you have to connect to Internet via wired connection.

     

    At this stage, I suggest you open Device Manager and check whether there is any exclamation mark or question mark beside Network adapter. If so, please right click it and click “Update driver software”. If the issue persists, you may need download the latest driver from the manufacturer’s website.

     

    Thanks,

    Novak


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Novak Wu Monday, July 05, 2010 1:38 AM
    Friday, June 25, 2010 3:10 AM

All replies

  •  

    Hi,

     

    Is there a Wireless adapter on the Packard Bell PC? If so, you can perform the same steps just like on Windows Vista laptop. Otherwise, you have to connect to Internet via wired connection.

     

    At this stage, I suggest you open Device Manager and check whether there is any exclamation mark or question mark beside Network adapter. If so, please right click it and click “Update driver software”. If the issue persists, you may need download the latest driver from the manufacturer’s website.

     

    Thanks,

    Novak


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Novak Wu Monday, July 05, 2010 1:38 AM
    Friday, June 25, 2010 3:10 AM
  • yup, it seem device driver problem.

    you may remove the device driver then reinstall again with the latest device driver

    Warmest regards,

    Ap

    • Proposed as answer by cottonjenny Monday, October 21, 2013 3:18 AM
    • Unproposed as answer by cottonjenny Monday, October 21, 2013 3:18 AM
    Friday, June 25, 2010 4:05 AM
  • Sorry new here..I didn't mean it was the answer. My question is can you find out if it is a device driver if you aren't connected to the internet ?
    Monday, October 21, 2013 3:25 AM