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win 7 / Office 10 Pro Plus - activation errors

    Question

  • Hi, 

    I have just registered and am new to this forum, not sure if I am posting in the right section. Anyway, I have been trying to find out the solution to error I am getting. I have read read lots of posts and am really confused...not that good with pc/laptops. But after reading so much I guess the best way any1 can help is with the following info I got fr 

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-VGV87-C7XPK-CGKHQ
    Windows Product Key Hash: sdEjrEJjW0FuXAhegYxl8GAkBYg=
    Windows Product ID: 00359-OEM-8992687-00016
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {B0966583-3294-4B6D-BD00-D88EB0D9205E}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.111118-2330
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\roshni\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B0966583-3294-4B6D-BD00-D88EB0D9205E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CGKHQ</PKey><PID>00359-OEM-8992687-00016</PID><PIDType>2</PIDType><SID>S-1-5-21-2729056455-2318340869-957772784</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-NW26M</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>R1120Y4</Version><SMBIOSVersion major="2" minor="4"/><Date>20090820000000.000000+000</Date></BIOS><HWID>A5F13007018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800016-02-2057-7600.0000-2292009
    Installation ID: 019282631615819053908911911855738562085642990572670626
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: CGKHQ
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 10/04/2012 03:30:35

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0002000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppuinotify


    HWID Data-->
    HWID Hash Current: MgAAAAEAAwABAAIAAAABAAAAAgABAAEA6GHCbiyUMsG+lSBA2rBEUeihzke0OvwbRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC Sony VAIO
      FACP Sony VAIO
      HPET Sony VAIO
      MCFG Sony VAIO
      SLIC Sony VAIO
      SSDT Sony VAIO
      SSDT Sony VAIO

    also, i have been trying to activate office 10 pro plus i got from a friends cd that works in a firm and keeps asking me "product act required" so I ve been trying to actvt it.

    when i ran sc queryex spuinotify (after reading one of the posts that very much matched what i was having) and i get this 

    type : win32 20_share_process

    state: 1 stopped

    win32 exit code:0  (0x0)

    service_exit code:0  (0x0)

    check point : 0x0

    wait Hint: 0x0

    PID: 0

    flags

    sc qsidtype: ......SUCESS....UNRESTRICTED

    sc qprivs sppuinotify: .....SUCESS......Privileg. SeChangeNotifyPrevilege  and SeImpersonatePrevilege

    If u need any further info pls let me know. I really Appreciate the help. My Laptop is 2 years old n was both fr Currys with preinstalled win7home prem.

    THNK u  Note: The last last digits of key doesn't match what I have on my label attached to laptop??? I only ran the above commands cause I read NOEL D PATONs' reply to Joes' post. and tried to follow the same advice...but dnt no what else to do.Sorry for the long post.

    Tuesday, April 10, 2012 2:53 AM

Answers

  • I need the command prompt responses - not another MGADiag report (yet) :)

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    • Marked as answer by rosh19 Tuesday, April 10, 2012 10:04 AM
    Tuesday, April 10, 2012 9:43 AM
  • That all looks normal - except for the obvious problem in starting the service.

    The fact that there is no error message with the failure isn't going to help :(

    Please open the Event Viewer (run EVENTVWR in the Search box), and look in the Windows System and Application logs to see if you can find any associated errors.

    Please also run the following commands  -

    ICACLS C:\Windows\ServiceProfiles\LocalService

    ICACLS C:\Windows\ServiceProfiles\LocalService\NTUSER.DAT

    DIR C:\Windows\ServiceProfiles\LocalService

    post your results.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    • Marked as answer by rosh19 Tuesday, April 10, 2012 9:30 PM
    Tuesday, April 10, 2012 10:06 AM
  • I don't think any of thoese error messages from eventvwr are relevant in this case.

    At the moment, I'm stumped :(

    What may help is a CHKDSK - there may be file corruption present that is stopping proper responses. Such corruption could be in the registry, or rather one of the relevant files referenced by the registry.

    type in the Search box
    CMD.EXE
    right-click on the only file that is found

    Select Run as Administrator
    - the Elevated Command Prompt window should
    pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter
    key
    You will be told that the drive is locked, and the CHKDSK will run at he
    next boot - hit the Y key, and then reboot. The chkdsk will take a few hours
    depending on the size of the drive, so be patient!

    After the CHKDSK has
    run, Windows should boot normally (possibly after a second auto-reboot)

    Post back with another MGADiag report.

    (I have to go out for the rest of the day - so don't expect a quick response!)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    • Marked as answer by rosh19 Tuesday, April 10, 2012 9:29 PM
    Tuesday, April 10, 2012 10:43 AM
  • "rosh19" wrote in message news:e0b199ed-ef68-47ef-91f9-e1eb0bb0f110...

    Hi,

    I have just registered and am new to this forum, not sure if I am posting in the right section. Anyway, I have been trying to find out the solution to error I am getting. I have read read lots of posts and am really confused...not that good with pc/laptops. But after reading so much I guess the best way any1 can help is with the following info I got fr

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-VGV87-C7XPK-CGKHQ
    Windows Product Key Hash: sdEjrEJjW0FuXAhegYxl8GAkBYg=
    Windows Product ID: 00359-OEM-8992687-00016
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003


    Other data-->
    SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-NW26M</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>R1120Y4</Version><SMBIOSVersion major="2" minor="4"/><Date>20090820000000.000000+000</Date></BIOS

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: CGKHQ
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 10/04/2012 03:30:35

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0002000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppuinotify

     

    As you suspected, your basic problem is with the SPPUINOTIFY service - which has been 'Tampered'. This means that something is preventing the service from working properly, and results in the other error messages you see highlighted above.
     
    The problem for me is to work out in what way it has been tampered.
    Your responses for the Command Prompt appear to be missing a few details - pleas e use the instructions below to run the following commands (again)
     
    NET START SPPUINOTIFY
    SC QC SPPUINOTIFY
    SC QUERYEX SPPUINOTIFY
    SC SDSHOW SPPUINOTIFY
     
    Here are some instructions to make life easier :)
     
    1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Windows, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by rosh19 Tuesday, April 10, 2012 9:44 AM
    Tuesday, April 10, 2012 9:28 AM
  • I'm not really conversant with the Office 2010 activation modes - so this is pretty much guesswork. It looks to me as if the Office License is for a KMS version - which has to be activated against an organisation's own KMS server, rather than against MS's activation servers.

    The version you have is apparently Office Pro Plus - which is a Volume License only edition, and as such is only valid for employees of the issuing organisation, or students with MSDNAA access.

    This means that since you acquired it from a friend, you are not legally entitled to use it - even if you had the proper Key installed, and the proper access permissions to connect to the server for activation.

    You should uninstall it, and purchase a copy of your own.

    If you want a more informed opinion, you should post in the Office Answers forums here...

    http://answers.microsoft.com/en-us/office/forum/office_2010-office_install


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    • Marked as answer by rosh19 Thursday, April 12, 2012 6:12 PM
    Thursday, April 12, 2012 5:18 AM

All replies

  • 1) Activate  windows 7

    http://social.technet.microsoft.com/Forums/en-US/w7itproinstall/thread/04192943-bb24-47f5-aa9b-3d68b9cef379/#c71ed33e-85b9-41da-9b88-06d1406a94c9

    2) Windows Validation Data-->Validation Code: 0x8004FE22

    http://social.microsoft.com/Forums/hr/genuinewindows7/thread/3a92b555-6331-4e4d-bd7c-4bfe8980f06a

    3) For office 2010 pro plus try to activate from telephone,

    contact with microsoft telephone support. They asked Office ID when you activate from telephone.

    Thanks & Best Regards,


    Mohammed Imtiyaz Ali

    • Marked as answer by rosh19 Tuesday, April 10, 2012 9:21 AM
    • Unmarked as answer by rosh19 Tuesday, April 10, 2012 9:31 PM
    Tuesday, April 10, 2012 9:13 AM
  • thnk u so much for ur help. I will check the links nd follow ur instructions. where can i get the office id??is it the activation ID?product ID?installation ID?
    Tuesday, April 10, 2012 9:19 AM
  • sorry, but i just got to the activation screen nd there's some info abt the type of net connection i have(modem or direct connection) i am connected using thethering opttion using my 3g mobile, is this a direct connection or modem?
    Tuesday, April 10, 2012 9:28 AM
  • "rosh19" wrote in message news:e0b199ed-ef68-47ef-91f9-e1eb0bb0f110...

    Hi,

    I have just registered and am new to this forum, not sure if I am posting in the right section. Anyway, I have been trying to find out the solution to error I am getting. I have read read lots of posts and am really confused...not that good with pc/laptops. But after reading so much I guess the best way any1 can help is with the following info I got fr

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-VGV87-C7XPK-CGKHQ
    Windows Product Key Hash: sdEjrEJjW0FuXAhegYxl8GAkBYg=
    Windows Product ID: 00359-OEM-8992687-00016
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003


    Other data-->
    SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-NW26M</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>R1120Y4</Version><SMBIOSVersion major="2" minor="4"/><Date>20090820000000.000000+000</Date></BIOS

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: CGKHQ
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 10/04/2012 03:30:35

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0002000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppuinotify

     

    As you suspected, your basic problem is with the SPPUINOTIFY service - which has been 'Tampered'. This means that something is preventing the service from working properly, and results in the other error messages you see highlighted above.
     
    The problem for me is to work out in what way it has been tampered.
    Your responses for the Command Prompt appear to be missing a few details - pleas e use the instructions below to run the following commands (again)
     
    NET START SPPUINOTIFY
    SC QC SPPUINOTIFY
    SC QUERYEX SPPUINOTIFY
    SC SDSHOW SPPUINOTIFY
     
    Here are some instructions to make life easier :)
     
    1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Windows, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by rosh19 Tuesday, April 10, 2012 9:44 AM
    Tuesday, April 10, 2012 9:28 AM
  • 1. This key is used by Sony: H4JWX-WHKWT-VGV87-C7XPK-XXXXX. (last Xs equal your value)

    2. Click Win+Pause/Break and Change the key to above mentioned value.

    3. Alternate ptocedure uses command prompt (elevated) and script slmgr. First step is unregistering prezent key (/upk),  then register new key (/ipk) and activation (/ato)

    4. If nothing helps, call Microsoft Activation Center for help:

    http://www.microsoft.com/licensing/existing-customers/activation-centers.aspx

    Regards

    Milos


    Tuesday, April 10, 2012 9:32 AM

  • Milos - NO Key can work while the SPPUINOTIFY service is tampered - and the current Key should work, once it is fixed.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by rosh19 Tuesday, April 10, 2012 9:30 PM
    • Unmarked as answer by rosh19 Wednesday, April 11, 2012 11:58 AM
    Tuesday, April 10, 2012 9:41 AM
  • Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>cd\

    C:\>net start sppuinotify
    The SPP Notification Service service is starting.
    The SPP Notification Service service could not be started.

    The service did not report an error.

    More help is available by typing NET HELPMSG 3534.


    C:\>sc qc sppuinotify
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: sppuinotify
            TYPE               : 20  WIN32_SHARE_PROCESS
            START_TYPE         : 3   DEMAND_START
            ERROR_CONTROL      : 1   NORMAL
            BINARY_PATH_NAME   : C:\Windows\system32\svchost.exe -k LocalService
            LOAD_ORDER_GROUP   :
            TAG                : 0
            DISPLAY_NAME       : SPP Notification Service
            DEPENDENCIES       : EventSystem
            SERVICE_START_NAME : NT AUTHORITY\LocalService

    C:\>sc queryex sppuinotify

    SERVICE_NAME: sppuinotify
            TYPE               : 20  WIN32_SHARE_PROCESS
            STATE              : 1  STOPPED
            WIN32_EXIT_CODE    : 0  (0x0)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 0
            FLAGS              :

    C:\>sc sdshow sppuinotify

    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCLCSWRPWPDTLOCRRC;;;S-1-5-80-123231216-259288
    3651-3715271367-3753151631-4175906628)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CC
    LCSWLOCRRC;;;IU)(A;;CCLCSWLOCRRC;;;SU)(A;;CR;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDR
    CWDWO;;;WD)

    C:\>
    Tuesday, April 10, 2012 9:42 AM
  • I need the command prompt responses - not another MGADiag report (yet) :)

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    • Marked as answer by rosh19 Tuesday, April 10, 2012 10:04 AM
    Tuesday, April 10, 2012 9:43 AM
  • sorry i dnt no what happened, i posted twice the same report bt i submited the command prompt results...i m not that good with computers.i didnt even checked what was pasted ...soon i saw something had pasted i clicked submit...sorry.i am trying to find this solution for a week now by reading posts and answers...is too confusing for me...
    Tuesday, April 10, 2012 9:56 AM
  • That all looks normal - except for the obvious problem in starting the service.

    The fact that there is no error message with the failure isn't going to help :(

    Please open the Event Viewer (run EVENTVWR in the Search box), and look in the Windows System and Application logs to see if you can find any associated errors.

    Please also run the following commands  -

    ICACLS C:\Windows\ServiceProfiles\LocalService

    ICACLS C:\Windows\ServiceProfiles\LocalService\NTUSER.DAT

    DIR C:\Windows\ServiceProfiles\LocalService

    post your results.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    • Marked as answer by rosh19 Tuesday, April 10, 2012 9:30 PM
    Tuesday, April 10, 2012 10:06 AM
  • I  ALSO DID A rearm of office pro plus a moth ago as it was asking me a product activation...i been using office 10 for 6 more than 6 moths and only over  a moth is asking me reactivations...i m now on grace period(24 days left) dnt and tried to reinstall the key i found on a xml file under Office14...and is since this problem started that i came to realize windows can  also activate by KMS.when i was runing script /dlv and slmgr/act and dhistoryall...i noticed i a KMS for office on grace perios licences and another MAK unlicenced for Office14 too...does it have anything to do with it? 
    Tuesday, April 10, 2012 10:38 AM
  • I don't think any of thoese error messages from eventvwr are relevant in this case.

    At the moment, I'm stumped :(

    What may help is a CHKDSK - there may be file corruption present that is stopping proper responses. Such corruption could be in the registry, or rather one of the relevant files referenced by the registry.

    type in the Search box
    CMD.EXE
    right-click on the only file that is found

    Select Run as Administrator
    - the Elevated Command Prompt window should
    pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter
    key
    You will be told that the drive is locked, and the CHKDSK will run at he
    next boot - hit the Y key, and then reboot. The chkdsk will take a few hours
    depending on the size of the drive, so be patient!

    After the CHKDSK has
    run, Windows should boot normally (possibly after a second auto-reboot)

    Post back with another MGADiag report.

    (I have to go out for the rest of the day - so don't expect a quick response!)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    • Marked as answer by rosh19 Tuesday, April 10, 2012 9:29 PM
    Tuesday, April 10, 2012 10:43 AM
  • ok thnk u 4 ur help hope to talk to u later if possible...i will do the chkdisk
    Tuesday, April 10, 2012 10:48 AM
  • Hey!

    That looks as if it did the trick!

    Are you still seeing a non-genuine notification?

    To be honest, I have absolutely no idea why it should have worked - if you're willing to carry on, I'd like to do some forensics to try and find out.

    Please reboot, and access www.microsoft.com/genuine/validate and see what happens - hopefully you'll be offered MSE and IE9 (you don't have to take them!).

    post back with another MGADiag report.

    Yours,

    Confused of Wales :)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    • Marked as answer by rosh19 Tuesday, April 10, 2012 9:08 PM
    • Unmarked as answer by rosh19 Wednesday, April 11, 2012 11:33 AM
    Tuesday, April 10, 2012 7:12 PM
  • hi,

    i dnt understand really....i wish i had studied IT ...anyway, i want to know what happened and are u sure everything is ok now? and the non-genuine notification...i never saw that notification ...it was whilst trying to reactivate office that i ran cscript dstatus and the dhistory and later  slmgr.dlv that i realized that was something wrong. i can't even remember what other commands i ran....to be honest i only started using command prompt few days ago whilst reading posts and more posts...and ur instructions to Joe on 4 Dec 2011...he had more or less the same tampered thing...I suspect it may have been CCleaner that I  ran a week or two ago under registry and scan issues and fix all issues. but as I said I dnt understand much....but I DO WANT TO KNOW WHAT HAPPENED. i AM GONNA REBOOT AND POST U ANOTHER MGA REPORT.GIVE ME FEW MINTS.  

    Tuesday, April 10, 2012 7:55 PM
  • The MGADiag report  says that there is no problem - if you are not seeing a non-genuine notification, then Windows is happy :)

    Please don't run commands that you don't understand - they can have unforseen consequences (and I fall into that trap sometimes - but at least I can usually get out without loss!)

    CCLeaner is one of the less destructive Reistry CLeaners (better known as Registry destroyers) - but there is NO such thing as a 'safe' one, and all will cause major problems given half a snowball's chance in hell!


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    • Marked as answer by rosh19 Tuesday, April 10, 2012 9:08 PM
    • Unmarked as answer by rosh19 Wednesday, April 11, 2012 11:32 AM
    Tuesday, April 10, 2012 8:07 PM
  • PLS...CAN U TELL ME ...I HAVE DOWLOADED...BUT I CHECKED THE PROPERTIES OF WinActUpdate.exe cause evrything comes with that bit of compatibility unchecked ....should i set it to compatible with windows 7? before I run it?
    Tuesday, April 10, 2012 8:08 PM
  • "rosh19" wrote in message news:4d4c0885-94b4-463d-8d9b-4480fdfac897...
    PLS...CAN U TELL ME ...I HAVE DOWLOADED...BUT I CHECKED THE PROPERTIES OF WinActUpdate.exe cause evrything comes with that bit of compatibility unchecked .....should i set it to compatible with windows 7? before I run it?
     
    I have no ide what you are talking about?

    This may be malware - IGNORE IT.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by rosh19 Tuesday, April 10, 2012 9:08 PM
    • Unmarked as answer by rosh19 Wednesday, April 11, 2012 11:32 AM
    Tuesday, April 10, 2012 8:21 PM
  • i am talking about that link u said I should run from  www.microsoft.com/genuine/validate . I downloaded the Windows ActivationUpdate.exe...and I was wondering if before I run it I should right click - Properties-and under Compatibility select Run this program in compatibility mode for ..and select Win 7- from the drop down option...and than OK. AND than run the WindowsActivationUpdate.exe?
    Tuesday, April 10, 2012 8:26 PM
  • It's been a long time since I saw that - and you should only see it once, when the validation is first done.

    You have done validation before - so should not need to download the 'update' again.

    Having said that, you should simply run the downloaded program without any special settings.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    • Marked as answer by rosh19 Tuesday, April 10, 2012 9:08 PM
    • Unmarked as answer by rosh19 Wednesday, April 11, 2012 11:32 AM
    Tuesday, April 10, 2012 8:42 PM
  • Hi Noel,

    i think theres some sort of missunderstanding here...i am only going to the page www.microsoft.com/genuine/validate as per ur advice to :

    Please reboot, and access www.microsoft.com/genuine/validate and see what happens - hopefully you'll be offered MSE and IE9 (you don't have to take them!).

    post back with another MGADiag report.

    and when I open the above link takes me straight to a page where I have the option to download this tool: Windows ActivationUpdate.exe. which I downloaded and am about to run. And I did not do any validation....I only did the chkdsk and than ran the MGA report...sudenly everything was ok....I thought that by running this tool would give further details on what really happened with regards to that tampered thing...anyway, is there any benefits to run this tool ? is it gonna give any details to explain what happened? if I am missing out something here pls accept my apologies...

    Rosh19
    • Edited by rosh19 Tuesday, April 10, 2012 9:12 PM
    Tuesday, April 10, 2012 8:59 PM
  • TO MOHAMED:

    1) Activate  windows 7

    http://social.technet.microsoft.com/Forums/en-US/w7itproinstall/thread/04192943-bb24-47f5-aa9b-3d68b9cef379/#c71ed33e-85b9-41da-9b88-06d1406a94c9

    2) Windows Validation Data-->Validation Code: 0x8004FE22

    http://social.microsoft.com/Forums/hr/genuinewindows7/thread/3a92b555-6331-4e4d-bd7c-4bfe8980f06a

    3) For office 2010 pro plus try to activate from telephone,

    contact with microsoft telephone support. They asked Office ID when you activate from telephone.

    Thanks & Best Regards,


    Mohammed Imtiyaz Ali

    I now Know that when sppuinotify is tampered NO key will work and I am no pc expert. I think is HARD ENOUGH WHEN PEOPLE LIKE ME ARE TRYING TO RESOLVE A PROBLEM WITHOUT ANY KNOWLEDGE...WE DONT NEED PEOPLE LIKE u MAKING IT WORST. u SHOULDN'T GIVE ADVICE LIKE THIS .ITS BEEN A WEEK I AM TRYING TO RESOLVE THIS ISSUE...HAD I FOLLOWED UR ADVICE IT WOULD PROBABLY MAKE WORST....
    • Edited by rosh19 Tuesday, April 10, 2012 10:14 PM
    Tuesday, April 10, 2012 9:36 PM
  • to : MILOS,


    1. This key is used by Sony: H4JWX-WHKWT-VGV87-C7XPK-XXXXX. (last Xs equal your value)

    2. Click Win+Pause/Break and Change the key to above mentioned value.

    3. Alternate ptocedure uses command prompt (elevated) and script slmgr. First step is unregistering prezent key (/upk),  then register new key (/ipk) and activation (/ato)

    4. If nothing helps, call Microsoft Activation Center for help:

    http://www.microsoft.com/licensing/existing-customers/activation-centers.aspx

    Regards

    Milos

    I now know that NO KEY would work if sppuinotify is tampered. When there is an error the most logical thing is to try and find out what is causing the error and thn try fix it so the error stops. I dnt like the easy way cause it will not solve the problem, so...if key is not working I should unregister it? what if the registering key won't suceed?I would have wasted my time and maybe make it worst...and MAYBE WOULD HAVE TO SPEND MONEY I DNT HAVE !!! I am trying to find a solution for a week now....its really frustrating that people like u are around here...if u want to help people take the time and actually try ur best. otherwise dnt bother to reply...if it wasn't for the kind help from N.P. I would have probably followed ur advice and have a bigger problem.

    Tuesday, April 10, 2012 10:13 PM
  • "rosh19" wrote in message news:f74c03e9-0788-4c7e-a6e4-0873e5fa1f59...

    Hi Noel,

    i think theres some sort of missunderstanding here...i am only going to the page www.microsoft.com/genuine/validate as per ur advice to :

    Please reboot, and access www.microsoft.com/genuine/validate and see what happens - hopefully you'll be offered MSE and IE9 (you don't have to take them!).

    post back with another MGADiag report.

    and when I open the above link takes me straight to a page where I have the option to download this tool: Windows ActivationUpdate.exe. which I downloaded and am about to run. And I did not do any validation....I only did the chkdsk and than ran the MGA report...sudenly everything was ok....I thought that by running this tool would give further details on what really happened with regards to that tampered thing...anyway, is there any benefits to run this tool ? is it gonna give any details to explain what happened? if I am missing out something here pls accept my apologies...

    Rosh19
     
    Yes, I am aware of that.
    As I said, it's a long time since I last saw the download - it should only appear the first time you validate any machine at that site, and I'd forgotten that it happened! I had to run the validation on a fresh VM to remind myself of the procedures.
    Sorry about the confusion there.
     
    Please go to the validation site - www.microsoft.com/genuine/validate - again, and run the download. There is no need for any special settings.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, April 11, 2012 7:55 AM
  • (Just a minor point Rosh -

    Please UNmark all responses as answers - unless one of them actually solves your problem.

    Marking interim responses as Answers means that many will ignore the thread as being answered completely, when they may be able to assist.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, April 11, 2012 8:33 AM
  • Dear Mr. Rosh19

    If you purchase genuine office 2010 please follow below if not update from internet

    For Office 2010 refere KB article for activate the software by telephone

    http://support.microsoft.com/kb/950929


    Mohammed Imtiyaz Ali

    Wednesday, April 11, 2012 10:21 AM
  • "rosh19" wrote in message news:f74c03e9-0788-4c7e-a6e4-0873e5fa1f59...

    Hi Noel,

    i think theres some sort of missunderstanding here...i am only going to the page www.microsoft.com/genuine/validate as per ur advice to :

    Please reboot, and access www.microsoft.com/genuine/validate and see what happens - hopefully you'll be offered MSE and IE9 (you don't have to take them!).

    post back with another MGADiag report.

    and when I open the above link takes me straight to a page where I have the option to download this tool: Windows ActivationUpdate.exe. which I downloaded and am about to run. And I did not do any validation....I only did the chkdsk and than ran the MGA report...sudenly everything was ok....I thought that by running this tool would give further details on what really happened with regards to that tampered thing...anyway, is there any benefits to run this tool ? is it gonna give any details to explain what happened? if I am missing out something here pls accept my apologies...

    Rosh19
     
    Yes, I am aware of that.
    As I said, it's a long time since I last saw the download - it should only appear the first time you validate any machine at that site, and I'd forgotten that it happened! I had to run the validation on a fresh VM to remind myself of the procedures.
    Sorry about the confusion there.
     
    Please go to the validation site - www.microsoft.com/genuine/validate - again, and run the download. There is no need for any special settings.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    hi Noel,

    I just ran the mga report. but ran the windows activationtool.exe first as u said.here's the output

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-VGV87-C7XPK-CGKHQ
    Windows Product Key Hash: sdEjrEJjW0FuXAhegYxl8GAkBYg=
    Windows Product ID: 00359-OEM-8992687-00016
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {B0966583-3294-4B6D-BD00-D88EB0D9205E}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.111118-2330
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\roshni\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B0966583-3294-4B6D-BD00-D88EB0D9205E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CGKHQ</PKey><PID>00359-OEM-8992687-00016</PID><PIDType>2</PIDType><SID>S-1-5-21-2729056455-2318340869-957772784</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-NW26M</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>R1120Y4</Version><SMBIOSVersion major="2" minor="4"/><Date>20090820000000.000000+000</Date></BIOS><HWID>A5F13007018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800016-02-2057-7600.0000-2292009
    Installation ID: 019282631615819053908911911855738562085642990572670626
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: CGKHQ
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 11/04/2012 13:07:55

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:10:2012 09:30
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAwABAAIAAAABAAAAAgABAAEA6GHCbiyUMsG+lSBA2rBEUeihzke0OvwbRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC Sony VAIO
      FACP Sony VAIO
      HPET Sony VAIO
      MCFG Sony VAIO
      SLIC Sony VAIO
      SSDT Sony VAIO
      SSDT Sony VAIO

    can u see any relevant differences that may have lead to that tampered thing that I had be4 I ran the chkdsk?

    Wednesday, April 11, 2012 12:14 PM
  • That looks like something we did fixed the problem!

    You should not be seeing a non-genuine notification  any more.

    Do you still have a problem with Office??


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, April 11, 2012 1:48 PM
  • Dear Mr. Rosh19

    If you purchase genuine office 2010 please follow below if not update from internet

    For Office 2010 refere KB article for activate the software by telephone

    http://support.microsoft.com/kb/950929


    Mohammed Imtiyaz Ali

    I have no idea why you felt it necessary to post that - and I see that someone else agres with me, and it's been tagged as potentially abusive.

    There are NO indications anywhere that either Office or Windows are non-genuine - merely that a service has been 'tampered', which is usually the result of either attempts to speed a system up, or malware.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, April 11, 2012 1:51 PM
  • Hi Noel,

    I was extremelly unhappy with each and every reply I got fr M.A. It just doesn't make any sense. I guess I was really lucky that u replied to my posts from the begining. And just in time ...His first reply was at 9.13am and I even started to follow and even thanked him....luckilly u replied at 9.28am...otherwise I would never know that the KEY, when sppuinotify is tampered, wouldn't work. I was really confident with ur instructions as I had read ur advice to Joe on the 4 Dec 2011 which very much matched my case.

    Anyway, I dnt get any notification from windows, is now showing as licenced Thank You so much. But I still have the Office 10 pro plus to be reactivated...I have ran the rearm and is on grace period. the office IS genuine I got fr a friend who works in a firm, and it was the guy (who is one of the partners of the firm) who gave the cd to my friend (knowing that it was for me). But in the mean time I dnt hve contact with him anymore, nor feel confortable to go to the firm. I have tried to install the key I found  in one of the xml files, it did nothing , installed and Product Activation Required is still there. I went to Programs and tried to repair and also the msg is still there, asking for activation. when i run cscript.exe "%ProgramFiles(x86)\Microsoft Office\Office14\"ospp.vbs /dhistory....tells me ERROR/Host : 0xC0020017, 0x00000000. a number of times and to run ddescr 0xC0020017.ospp.vbs 

    ospp.vbs /dstatusall gives me :

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>cd\

    C:\>cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office14\"ospp.vbs /ddstat
    usall
    Microsoft (R) Windows Script Host Version 5.8
    Copyright (C) Microsoft Corporation. All rights reserved.

    ---Processing--------------------------
    ---------------------------------------
    ---------------------------------------
    ---Exiting-----------------------------

    C:\>cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office14\"ospp.vbs /dstatu
    sall
    Microsoft (R) Windows Script Host Version 5.8
    Copyright (C) Microsoft Corporation. All rights reserved.

    ---Processing--------------------------
    ---------------------------------------
    SKU ID: 191301d3-a579-428c-b0c7-d7988500f9e3
    LICENSE NAME: Office 14, OfficeProPlusAcad-MAK edition
    LICENSE DESCRIPTION: Office 14, RETAIL channel
    LICENSE STATUS:  ---UNLICENSED---
    ERROR CODE: 0xC004F014
    ERROR DESCRIPTION: The Software Licensing Service reported that the product key
    is not available.
    ---------------------------------------
    SKU ID: 6f327760-8c5c-417c-9b61-836a98287e0c
    LICENSE NAME: Office 14, OfficeProPlus-KMS_Client edition
    LICENSE DESCRIPTION: Office 14, VOLUME_KMSCLIENT channel
    LICENSE STATUS:  ---OOB_GRACE---
    ERROR CODE: 0x4004F00C
    ERROR DESCRIPTION: The Software Licensing Service reported that the application
    is running within the valid grace period.
    Last 5 characters of installed product key: H3GVB
    REMAINING GRACE: 20 days  (28756 minute(s) before expiring)
    ---------------------------------------
    SKU ID: fdf3ecb9-b56f-43b2-a9b8-1b48b6bae1a7
    LICENSE NAME: Office 14, OfficeProPlus-MAK edition
    LICENSE DESCRIPTION: Office 14, RETAIL channel
    LICENSE STATUS:  ---UNLICENSED---
    ERROR CODE: 0xC004F014
    ERROR DESCRIPTION: The Software Licensing Service reported that the product key
    is not available.
    ---------

    I wonder if u can tell me what to do...when u have some time is not urgent. I still am on 20 days away fr OOB grace period to end.

    Also, under Microsoft Office - I noticed I had 3 folders namelly: Ofice11, Office12 and Office14...amongst other folders, and I deleted office11 nd Office12 cause I saw somewhere on wikipedia that these belonged to office 2007, nd i had a trial of 60 days i had never removed since i got the laptop in 2009 jan. so i uninstalled the trial fr programs and the folders were still there so i deleted them. sorry for the long post. just thought it might be relevant.

    thnk u

    Thursday, April 12, 2012 12:09 AM
  • I'm not really conversant with the Office 2010 activation modes - so this is pretty much guesswork. It looks to me as if the Office License is for a KMS version - which has to be activated against an organisation's own KMS server, rather than against MS's activation servers.

    The version you have is apparently Office Pro Plus - which is a Volume License only edition, and as such is only valid for employees of the issuing organisation, or students with MSDNAA access.

    This means that since you acquired it from a friend, you are not legally entitled to use it - even if you had the proper Key installed, and the proper access permissions to connect to the server for activation.

    You should uninstall it, and purchase a copy of your own.

    If you want a more informed opinion, you should post in the Office Answers forums here...

    http://answers.microsoft.com/en-us/office/forum/office_2010-office_install


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    • Marked as answer by rosh19 Thursday, April 12, 2012 6:12 PM
    Thursday, April 12, 2012 5:18 AM
  • hi noel,

    thnk u .from all i've been reading ...yes u are right.i guess i will use grace period nd uninstall it.

    Thursday, April 12, 2012 6:12 PM