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Windows 7 Won't Shut Down

    Question

  • Since applying Windows Update (microsoft drive update for realtek rtl8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20) ) on 12/11/10, Windows 7 64 bit on my HP pavilion notebook will not shut down.  After regular use and clicking shutdown or restart, it will start the process, log-off, but then hang in shut-down mode perpetually.

    I have tried uninstalling the update; no improvement.

    I have eliminated all temporary files; no improvement.

    I have opened Windows in Safe Mode; it will start and shut down fine.

    I have run a disk check; system is in good shape.

    I have tested doing a shutdown and/or restart immediately after logging-in; this will result in a successful shut-down or restart. 

    Any solutions?  Thanks.

    Tuesday, December 14, 2010 4:29 AM

Answers