locked
HP compaq tc4400 hardware/driver issues

    Question

  • i have had my tc4400 for a while now and for some reason the ambiant light sensor doesn't work when i install Windows 8 on this tablet PC. of course then i also have a compatiblity issue with one of the SD card drivers. can someone help me fix this issue. i really would like to use my tc440 with windows and have every hardware component working properly.
    Monday, March 05, 2012 11:45 PM

All replies

  • Try update your Windows first and then restart it. For devices that you have compatibility issue visit this website and search them:

    http://www.microsoft.com/en-us/windows/compatibility/en-US/CompatCenter/Home

    If the name of device was there follow steps to download driver (if it was compatible).

    If it wasn't listed there , contact the manufacturer and report this issue and also post back name of those devices in this forum.

    It is good idea to discuss this in HP forum.

    Tuesday, March 06, 2012 12:27 PM
  • thanks for the link above. and as it is i had similar issues in the Windows 7 beta except that the ambient light sensor worked dorring the beta, which is odd. at least Microsoft fixed those driver compatibility issues for windows 7. now to deal with it all over again. its just too bad that i have to use the OEM CD or download the drivers from the HP web site to use the tc4400 with windows 7.

    can you give me the link to the HP forum, so that i can discus this issue there. the odd thing is that i was googling the ambient light sensor issue and i think i was one of the few users getting that issue. most users were only getting issues with the graphics card when using windows 7. of course then for using the tc4400 with Windows 7 or windows 8, i'm mostly using the drivers from the 2710p/2730p/2740p/2760p tablet PCs and they work very well with the tc4400. however they are not fixing the two issues that i am having.

    hopefully the HP forums will have the fix.  so the link for the is much needed. at least the microsoft link conformed that 90% of my computers device drivers work with Windows 8 and i already tested those on my own. however the ones that i need to use are not listed on the web site. and sadly HP does not support the tc440 with windows 7. only Vista and Windows XP.

    Tuesday, March 06, 2012 4:42 PM
  •  

    Hi,

    I found the latest drivers are for Windows Vista. Please try installing the drivers with Compatibility Mode and see if it works:

    http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?lang=en&cc=us&prodNameId=1849071&prodSeriesId=1847962&prodTypeId=321957&taskId=135&swLang=8

    For HP support, please visit:

    HP - Support & Drivers

    http://www8.hp.com/us/en/support-drivers.html

    Hope this helps.

    Thanks.

    Nicholas Li

    TechNet Community Support


    Wednesday, March 14, 2012 1:45 AM
    Moderator
  • don't you think i tried that. i have the driver and software page for the tablet PC bookmarked, but thanks. I also use some of the Windows 7 drivers from the 2710p, the 2730p, the 2740p, and the 2760p. even with the Windows 7 based drivers won't get the the ambient light sensorworking with Windows 8. (or windows 7)

    at least the vista drivers work to get the SD card reader in Windows 7, just not Windows 8. its nice that the devices share software and drivers. its just to bad none of none of the newer model tablets have the same SD card reader.

    I looked through the entire HP web site to get the most recent drivers for my tabletand there are only two devices that won't work with Windows 8 (the SD card reader and the ambient light sensor) and one that won't work with Windows 7. (the ambient light sensor)

    and the drivers from the 2760p even gave me drivers to let me use the tc4400 with an SSD drive instead of an HDD without any issues.

    If you have any more ideas tell me.

    Wednesday, March 14, 2012 3:55 AM
  • On Wed, 14 Mar 2012 03:55:44 +0000, Steven Wabik wrote:

    If you have any more ideas tell me.

    With a device that is 6 years old from an OEM that stopped providing
    drivers for it as of the release of Vista, you're going to be on your own
    trying to get everything to work with Windows 8.

    Microsoft doesn't provide drivers for 3rd party hardware and if the OEMs
    aren't going to support the devices any longer I'm not sure what you expect
    Microsoft to be able to do for you here.

    It is simply a fact of life in the world of computers that eventually
    devices become obsolete.


    Paul Adare
    MVP - Forefront Identity Manager
    http://www.identit.ca
    Lisp Users:  Due to the holiday, there will be no garbage collection on
    Monday.

    Wednesday, March 14, 2012 4:47 AM
  • With a device that is 6 years old from an OEM that stopped providing
    drivers for it as of the release of Vista, you're going to be on your own
    trying to get everything to work with Windows 8.

    Microsoft doesn't provide drivers for 3rd party hardware and if the OEMs
    aren't going to support the devices any longer I'm not sure what you expect
    Microsoft to be able to do for you here.

    It is simply a fact of life in the world of computers that eventually
    devices become obsolete.


    and yet HP gives drivers for my 12 year old printer. the think my printer is getting more operating system drivers than it is supposed to be getting. it was supposed to be discontinued before the release of vista accourding to their driver support policy. and according to HPs driver support policy, HP should have made Windows 7 drivers for the tc4400. if you do not beleave me on how long they devleope drivers for each device their is a page that specifies that in detail. i can't beleive i read the documentation on that stuff. its actually useful for if i need to send in my laptop in for repair. i already know which HP laptop are getting Windows 8 drivers, which is nice since i use drivers from other HP laptops and tablets to get the tc4400 to work better on Windows 7 and even working on Windows 8.
    Wednesday, March 14, 2012 3:36 PM
  • Steven, I am using Win8 now, and I can use the light sensor. Its hardware controlled. Use Fn + F11. Everything else works quite fine! :D Except that in tablet pc mode, I can't open the Start Menu. :(

    Tuesday, May 08, 2012 3:25 PM
  • Steven, I am using Win8 now, and I can use the light sensor. Its hardware controlled. Use Fn + F11. Everything else works quite fine! :D Except that in tablet pc mode, I can't open the Start Menu. :(


    well, i can open the start menu. the only issue i need to fix is with the light sensor. i started using the costomer preview and it still seems to have some issues. and i know about the Fn + F11 shortcut. and yes the device is enabled. so, why is it still not working with the desired OS? hopefully HP, Microsoft, and or someone else will come out with a fix.
    Tuesday, May 08, 2012 3:51 PM
  • the light sensor seems to respond on my tc4400, it gets dark when I turn off the lights and bright when I shine my torch into it, but ya, I guess there is no software support on it, it seems to be controlled by the hardware.

    Wednesday, May 09, 2012 2:20 AM
  • the light sensor seems to respond on my tc4400, it gets dark when I turn off the lights and bright when I shine my torch into it, but ya, I guess there is no software support on it, it seems to be controlled by the hardware.


    since my tc4400 is still under warranty, i may send it in for repair and see if that fixes it. there is a very small crack or whatever on the casing near the LCD anyways. and i want the keyboard replaced since the pointstick thing keeps cming off. so i need like at least three things replaced. othere than that the tablet PC works great.

    the odd thing is that the tc4400 supports virtualization even though HP claims it doesn't which is a good thing for Windows 7 and Windows 8. i just wish that they would add native Windows 7 support for the damn device.
    Wednesday, May 09, 2012 5:22 PM