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Soapware v4 and windows 7

    Question

  • I am trying to run a "legacy" product that uses a sql backend (on a server).  The program installed without issue on xp, xp sp3, vista, server 2008, but will not run on windows 7/server 2008 r2.

     

    When I run the program, it stops in the middle saying it stops working with the following error in the event viewer:

     

    Faulting application name: SOAPware.exe, version: 4.95.1.74, time stamp: 0x44b51d95
    Faulting module name: ODBCCR32.DLL, version: 6.1.7600.16833, time stamp: 0x4df87441
    Exception code: 0xc0000005
    Fault offset: 0x00006c3b
    Faulting process id: 0xb78
    Faulting application start time: 0x01cc7a3054dcc6a0
    Faulting application path: C:\SOAPware\SOAPware.exe
    Faulting module path: C:\Windows\system32\ODBCCR32.DLL

     

    I don't know if any of you have encountered compatibility issues with this .dll and know how to fix it.  Help would be much appreciated.

    Friday, September 23, 2011 8:44 PM

Answers

  • Hi ng12345,

    Please take a look at this: http://forums.mysoapware.com/showthread.php?t=1705 

    (Note: Since the site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.)

    It seems this version is not compatible with Windows 7, please contact Soapware support for more information.

    Regards,

    Miya


    This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Wednesday, September 28, 2011 5:12 AM

All replies

  • If you are installing on  Windows 7, you will need to right click on the install file and choose "Run as Administrator."

     

    Installing SOAPware

    Before starting the SOAPware installer, log in to the computer using the Administrator account. If you do not have access to the Administrator account, please contact your Network Administrator.

    If you are installing on Windows Vista or Windows 7, you will need to right click on the install file and choose "Run as Administrator."

    Click Install to install the .Net SOAPware prerequisite if needed

    Media_1294862690796_display

    If your PC needs a newer version of Microsoft .NET Framework to use SOAPware on it, you will be prompted to install this. Click Install on this window to proceed.

    Welcome Screen

    Media_1294862789400_display

    Now the InstallShield Wizard will then begin. Click Next on the Welcome Screen.

    Read the License Agreement

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    On the License Agreement screen, please read the license agreement. If you agree to the terms of the License Agreement, Select "I accept the terms in the license agreement" and Click Next.

    If you do not agree to the terms of the License Agreement, Select "I do not accept the terms in the license agreement", and Click Next. The installer will exit, and you will not be able to install SOAPware.

    Customer Information Screen

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    On the Customer Information screen, fill in the appropriate information and Click Next.

    Destination Folder Screen

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    On the Destination Folder screen, change the install location if needed, and Click Next.

    Validate Site License

    Media_1301378538755_display

    To validate your license, SOAPware will either connect to your database or you can supply your site ID that was sent upon initial installation of SOAPware. In the Database Server Location, type in the name of the computer that the SOAPware DataServer is installed to. If you have never logged into your database, simply paste in your Site ID that was sent in an email to you after the purchase of SOAPware.

    Ready Screen

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    On the Ready to Install the Program screen,Click Install.

    The install process will begin.

    Media_1294863137636_display

    Wizard Completed

    Media_1294863174412_display

    Once the installation is finished, you will see the Completed screen. Click Finish to exit the installer. 

    Congratulations, you now have SOAPware installed!

    Lets go ahead and start SOAPware…

    Starting SOAPware

    Media_1294863251829_display

    To Start SOAPware, Click StartAll ProgramsSOAPwareSOAPware.

    You should then see the SOAPware User Login screen.

    Login using the User ID administrator and the password soapware.

    Media_1294863375543_display

    Login using the User ID administrator and the password soapware. 
    Note: The password is case sensitive and all lowercase.

    In the Server box type the IP address of your server or the server name of your server.

    Media_1294863481278_display

    Once you have filled in the appropriate information, Click Login.

    Registering SOAPware

    Media_1294863634590_display

    Before you start using SOAPware for the first time, you will need to register the product.

    The first time that you run SOAPware, you will receive a Site Registration dialog box with a space to enter the Site ID.

    Note: An active internet connection is required for registration.

    With an active internet connection, enter in the Site ID as provided with the SOAPware license.

    Media_1294863756790_display

    Note that you can use the Windows shortcut keys to Copy (CTRL + C) and Paste (CTRL + V) into this box. Once the Site ID has been entered, Click Register.

    If you enter the wrong Site ID, you will receive the following message, “Site ID specified is not valid. Please enter the proper Site ID or contact SOAPware Support for assistance.”

    Once the site registration is complete, you will receive a message prompting you to setup providers for your site.

    Media_1294863888043_display

     

    With an active internet connection, you will then be taken to the SOAPware Site Administration page.

    This page contains all of the license information for your site.

    Begin entering license information by clicking the Add Provider link on the webpage.

    Media_1294863974043_display

    Enter the appropriate information for the provider.

    When the appropriate information has been filled in, scroll to the bottom of the page and make sure any appropriate modules you have purchased are checked off. The possible enhancements include:
        SOAPwareXChange, 
        Faxing from SOAPware, 
        SOAPware Billing Standard and the 
        Clinical Knowledge Module.

    If you see any of these at the bottom, check them off if you would like this provider to use these modules.

    Click Save & Close at the top.

    Media_1294864113909_display

    Note: If more than one provider license has been purchased, and you would like to set up the additional licenses, Click Save/Add New.

    Site Registration

    Media_1294864151692_display

    After all of the license information has been entered, Close the SOAPware Site Administration page and click Register again in the Site Registration window.

    The first time that SOAPware loads, you will be prompted to change the Administrator password. This is for security reasons.

    Media_1294864188485_display

    Click OK to begin changing the default administrator password.

    To change the current password...

    Media_1294864252711_display

     

    Regards,

     
    MCP | MCTS | MCITP
    Saturday, September 24, 2011 9:48 AM
  • Thank you for this reply but your answer refers to a newer version of Soapware than the one I am using.

     

    I am using soapware 4.x.

     

    Also, it seems the problem stems from the fact that soapware is trying to call the 64bit odbc drivers and not the 32bit ones.

     

    Any other suggestions?

    Saturday, September 24, 2011 2:03 PM
  • Hi ng12345,

    Please take a look at this: http://forums.mysoapware.com/showthread.php?t=1705 

    (Note: Since the site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.)

    It seems this version is not compatible with Windows 7, please contact Soapware support for more information.

    Regards,

    Miya


    This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Wednesday, September 28, 2011 5:12 AM
  • What version of SQL are you using with 4.95?
    Monday, December 10, 2012 6:20 PM