This is a question that you need to ask the Technical Support of your laptop manufacturer.
This has absolutely nothing to do with Windows 7 and you are supposed to receive all your support from your laptop manufacturer.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
Microsoft is conducting an online survey to understand your opinion of the Technet Web site. If you choose to participate, the online survey will be presented to you when you leave the Technet Web site.