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Problem Bluescreen windows 7. i think memory crash dump. What to do ??

    Question

  • Hello guys, i got a big problem.. i had this big problem with my World of Warcraft, it kept crashing on a 132 error. were still fixing this.
    but mean while i thought windows 7 is out and running good, i am gona upgrade my Windows XP to a Windows 7.

    al works fine until the second day.
    the ____ broke out, and my whole PC crashed over and over every 2/3 hours.

    i keep getting a Bluescreen error with the following information when i have rebooted:

    Probleemhandtekening:

    Gebeurtenisnaam van probleem: BlueScreen

    Versie van besturingssysteem: 6.1.7600.2.0.0.256.48

    Landinstelling-id: 1043

    Aanvullende informatie over dit probleem:

    BCCode: 1000008e

    BCP1: C0000005

    BCP2: 82B60067

    BCP3: A774F6BC

    BCP4: 00000000

    OS Version: 6_1_7600

    Service Pack: 0_0

    Product: 256_1

    Bestanden die helpen bij het beschrijven van het probleem:

    C:\Windows\Minidump\022010-18704-01.dmp

    C:\Users\Luuk2\AppData\Local\Temp\WER-42198-0.sysdata.xml

    Lees de onlineprivacyverklaring:

     

    Als de onlineprivacyverklaring niet beschikbaar is, lees dan onze offlineprivacyverklaring:

     

    C:\Windows\system32\nl-NL\erofflps.txt

    ______________________________________________________________________________________________________________________

    What must i do ???

    is my memory not workin correct or is there someting else going on ??

    Please help me out. cause i think its my motherboard thats is making this problem, but i dont wanna spend 150 euro's to a new motherboard right away when it maybe can be fixed by a driver update or data restore.

    i amready run serveral Test and repair runs on the program System Mechanic, no illegal version its a full version.
    it toke the program a while but it repaired some problems. but i still seem to get them...

    Saturday, February 20, 2010 8:52 PM

Answers

  • Generaly, many factors cause Blue screen and automatic restart: faulty Hardware, incompatible driver, software conflict, the CPU temperature is too high, virus infection...

    the information list above is not detailed enough, Please upload the C:\Windows\Minidump\020410-12698-01.dmp to SkyDrive and provide us the link for analyzing. For detailed steps on how to upload files with SkyDrive, please refer to:

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    The above Windows Live ID is ONLY for collecting troubleshooting information. Please do NOT send your questions to it. For any new questions, please post in the forums so that more MSFT, MVP and community members can help you.

    If you want to diagnose the minidump files by yourself, you can read the log files with the Debugging Tool, please refer to the KB http://support.microsoft.com/kb/315263.  

    At the same time, you can try the following suggestions to troubleshoot.
    1. Update the BIOS and drivers for your machine, you can get them from the manufacture.
    2. Test your machine in the safe mode, if it works fine in the safe mode, please test in Clean Boot, you can refer to KB929135.
     

    Monday, February 22, 2010 8:21 AM
  • Hi,

    To solid troubleshoot BlueScreen issue, it is kindly recommend to contact Microsoft Customer Support Service (CSS) for assistance to perform some codec debugging or source file analysis so that the problem can be resolved efficiently. Here I just reviewed the error code on your issue, based on my research, it is mainly related to Bug Check 0x8E: KERNEL_MODE_EXCEPTION_NOT_HANDLED.

    Specificly, the error is related to 0xC0000005: STATUS_ACCESS_VIOLATION which indicates that a memory access violation occurred. This can be caused by memory corrupt or BIOS configuration. I would like to propose you the following trobleshootings:

    1. Run a command in elevated privilege: sfc /scannow.
    2. Perform a Windows Memory Diagnostic.
    3. Make sure you have enough disk space.
    4. If a driver is identified in the bug check message, disable the driver or check with the manufacturer for driver updates.
    5. Try changing video adapters.
    6. Check with your hardware vendor for any BIOS updates.
    7. Disable BIOS memory options such as caching or shadowing.

    Hope the above solutions can be helpful.

    Best Regards
    Dale
    Thursday, February 25, 2010 6:49 AM
    Moderator

All replies

  • Generaly, many factors cause Blue screen and automatic restart: faulty Hardware, incompatible driver, software conflict, the CPU temperature is too high, virus infection...

    the information list above is not detailed enough, Please upload the C:\Windows\Minidump\020410-12698-01.dmp to SkyDrive and provide us the link for analyzing. For detailed steps on how to upload files with SkyDrive, please refer to:

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    The above Windows Live ID is ONLY for collecting troubleshooting information. Please do NOT send your questions to it. For any new questions, please post in the forums so that more MSFT, MVP and community members can help you.

    If you want to diagnose the minidump files by yourself, you can read the log files with the Debugging Tool, please refer to the KB http://support.microsoft.com/kb/315263.  

    At the same time, you can try the following suggestions to troubleshoot.
    1. Update the BIOS and drivers for your machine, you can get them from the manufacture.
    2. Test your machine in the safe mode, if it works fine in the safe mode, please test in Clean Boot, you can refer to KB929135.
     

    Monday, February 22, 2010 8:21 AM
  • Hi,

    To solid troubleshoot BlueScreen issue, it is kindly recommend to contact Microsoft Customer Support Service (CSS) for assistance to perform some codec debugging or source file analysis so that the problem can be resolved efficiently. Here I just reviewed the error code on your issue, based on my research, it is mainly related to Bug Check 0x8E: KERNEL_MODE_EXCEPTION_NOT_HANDLED.

    Specificly, the error is related to 0xC0000005: STATUS_ACCESS_VIOLATION which indicates that a memory access violation occurred. This can be caused by memory corrupt or BIOS configuration. I would like to propose you the following trobleshootings:

    1. Run a command in elevated privilege: sfc /scannow.
    2. Perform a Windows Memory Diagnostic.
    3. Make sure you have enough disk space.
    4. If a driver is identified in the bug check message, disable the driver or check with the manufacturer for driver updates.
    5. Try changing video adapters.
    6. Check with your hardware vendor for any BIOS updates.
    7. Disable BIOS memory options such as caching or shadowing.

    Hope the above solutions can be helpful.

    Best Regards
    Dale
    Thursday, February 25, 2010 6:49 AM
    Moderator
  • I am also having this issue... here are the files requested.

     

    http://cid-d00a6d9c1eed3b4a.skydrive.live.com/redir.aspx?resid=D00A6D9C1EED3B4A!109

    Wednesday, November 03, 2010 5:04 PM
  • Hello, i'm having the same problem.... can you help me please???
    here is the link with my minidump files:

    http://cid-482f712f45f5ceb9.office.live.com/self.aspx/Minidump/minidump.rar

    Thanks...

    Friday, November 05, 2010 1:17 PM
  • i have had the same problem only my laptop is 2 years old and has run fine up to now - i have tried ccleaner and changed my browser but its still crashing every 2/3 hours could this be a virous?

    Thursday, April 14, 2011 6:43 PM
  • I too have the same issue.. please solve my problem.. here is the link of my minidump folder

    https://skydrive.live.com/#cid=5B2A48835EDC530F&id=5B2A48835EDC530F%21107

    Thursday, December 13, 2012 7:50 AM