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blue screen for "BUGCODE_USB_DRIVER" on Windows 7, HP Mini netbook

    Question

  • I keep getting a shutdown with this error code....how do i fix it?  the netbook is new, and it has always seemed to happen.  please know that i am not techno-literate, so you have to tell me what to do like a dummy!!
    Saturday, March 06, 2010 7:07 PM

Answers

  • It can be caused by USB device drivers. Please unplug unused USB devices and update BIOS and drivers to latest version.

    To solid troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump and analyze the related source code if needed. Unfortunately, debugging is beyond what we can do in the forum. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

     


    Vivian Xing - MSFT
    • Marked as answer by Vivian Xing Monday, March 15, 2010 8:16 AM
    Monday, March 08, 2010 7:13 AM

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