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Windows Update : "windows can't update important files and services while the system is using them..."

    General discussion

  • Hi,

    This is my first message so please be gentle ;-)

    For the past few weeks every time I was shutting down my computer I was getting the same 3 updates being installed. In Windows Update it said that they had been succesfully installed but everytime I clicked "cehck for updates" it said that they needed installing. I read up a few threads and the one that seemed to come back a lot was to stop the Update Service, delete the contents of the C:\windows\SoftwareDistribution, then restart the Update Service

    That fixed the problem with the 3 updates which constantly needed installing but created another problem : everytime I try to go into Windows Update and check for updates, I ge the same message : "Windows can't update important files and services while the system is using them. Save any open files and restart the computer, and then try to check for new updates".

    I have tried multiple fixes but with no luck :

    1) downloaded and ran a few FixIt : MicrosoftFixit.wu.Run.exe ; MicrosoftFixit.wu.LB.155272612326445907.2.1.Run.exe ; MicrosoftFixit.wu.LB.155272612326445907.3.1.Run.exe ; MicrosoftFixit.wu.LB.159272602259348024.3.1.Run.exe

    2) removed the "Reboot Required" folder in the Registry Key by following these instructions : 1. Open regedit.exe ; 2. Navigate to the Registry Key  “HKLM/Software/Microsoft/Windows/CurrentVersion/WindowsUpdate/Auto Update ; 3. Look for Registry Key “RebootRequired” ; 4. Delete the Registry Key. Do not look for a value, there will be a KEY(folder) called “RebootRequired” ; 5. Reboot the Machine ; 6. Run Windows update again.

    3) emptied the temporary internet files folder by following these instructions : 1. Open Run Command (Windows key + R) ; 2. type: cd %temp% ; 3. Empty the contents of that folder (del *.*) ; 4. Restart your computer

    4) Tried this : 1. Click Start, type msconfig in the Start Search box, and then press ENTER ; 2. On the General tab, click Selective Startup. ; 3. Under Selective Startup, click to clear the Load Startup Items check box. ; 4. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All. ; 5. Click OK. ; 6. When you are prompted, click Restart. ; 7. After the computer starts, check whether the problem is resolved.

    If I click on "view update history" in Windows Update, it shows nothing., yet there are loads if I click on "Installed Updates".

    In the re-created C:\Windows\SoftwareDistribution folder there is a file called ReportingEvents.log. It's contents are :
    {35EAFE8E-E997-490B-AE52-1029A84BD8BD}    2012-10-02 20:14:34:850+1000    1    202    102    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Content Install    Reboot completed.
    {FF2442CB-27CC-4B46-A0AD-C4B5F2C871B4}    2012-10-02 20:15:31:465+1000    1    148    101    {00000000-0000-0000-0000-000000000000}    0    8024a005    AutomaticUpdates    Failure    Software Synchronization    Windows Update Client failed to detect with error 0x8024a005.
    {7F74F745-816D-4E91-87D9-6F1497EB1724}    2012-10-02 20:15:43:368+1000    1    148    101    {61CA813A-7585-442E-A66B-B0D15CE6BDC0}    1    80070bc9    SelfUpdate    Failure    Software Synchronization    Windows Update Client failed to detect with error 0x80070bc9.
    {5E574577-F36B-4F3A-8F23-D02438A61A69}    2012-10-02 20:25:23:394+1000    1    202    102    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Content Install    Reboot completed.
    {E49C9B29-B1F9-4CA7-A777-021BEA9F891E}    2012-10-02 20:25:35:265+1000    1    148    101    {61CA813A-7585-442E-A66B-B0D15CE6BDC0}    1    80070bc9    SelfUpdate    Failure    Software Synchronization    Windows Update Client failed to detect with error 0x80070bc9.
    {42B3284F-6B24-40BA-857C-88B9ABA2F30B}    2012-10-02 20:43:28:395+1000    1    202    102    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Content Install    Reboot completed.
    {E5EA3889-FA24-47D0-94D1-704F95623997}    2012-10-02 22:33:08:733+1000    1    148    101    {61CA813A-7585-442E-A66B-B0D15CE6BDC0}    1    80070bc9    SelfUpdate    Failure    Software Synchronization    Windows Update Client failed to detect with error 0x80070bc9.
    {6ADDB3F6-CDFD-49F5-A200-2F033A741710}    2012-10-02 22:39:42:088+1000    1    202    102    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Content Install    Reboot completed.
    {CCCAE743-C3BF-45D6-996D-666B0E7563DE}    2012-10-02 22:58:41:493+1000    1    148    101    {61CA813A-7585-442E-A66B-B0D15CE6BDC0}    1    80070bc9    SelfUpdate    Failure    Software Synchronization    Windows Update Client failed to detect with error 0x80070bc9.
    {4588C032-A0D1-4185-90F9-6555FED338AD}    2012-10-02 23:02:58:397+1000    1    202    102    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Content Install    Reboot completed.
    {82B1EEC3-8EAB-4671-876D-EBF19CFD1F3B}    2012-10-02 23:03:08:943+1000    1    148    101    {61CA813A-7585-442E-A66B-B0D15CE6BDC0}    1    80070bc9    SelfUpdate    Failure    Software Synchronization    Windows Update Client failed to detect with error 0x80070bc9.
    {F12236BB-E15F-4B8B-8249-14F81F829EF6}    2012-10-02 23:10:03:214+1000    1    202    102    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Content Install    Reboot completed.
    {1F843DD9-3714-42DB-A1BF-BF38615C0434}    2012-10-02 23:10:23:275+1000    1    148    101    {61CA813A-7585-442E-A66B-B0D15CE6BDC0}    1    80070bc9    SelfUpdate    Failure    Software Synchronization    Windows Update Client failed to detect with error 0x80070bc9.

    I run Windows 7 Home Premium (64bit) with SP1. It came pre-loaded on my Samsung laptop and they didn't give me the installation discs. I use Norton 360 as Firewall and Anti-Virus and all is up to date, and a recent scan did not bring up any issues. I also ran cCleaner to remove any unnecessry files.

    Any suggestions pleeeeeeeeeeease ?

    Thanks
    Nic
    Tuesday, October 02, 2012 2:07 PM

All replies

  • Having a very similar problem on a brand new Lenovo U310.  It has been trying to install 33 updates and the update fails. I don't which specific update fails as it just restores everything back to prior to the update.
    Wednesday, October 03, 2012 4:49 PM
  • Click Here to download the tweaking.com windows repair utility.  Click on the "Step 4" tab, then create a restore point and backup the registry. Then click on the "Start Repairs" tab and uncheck all except "Repair Windows Updates", then click the start button. Once finished restart your computer, and Windows Updates should be repaired to original state.  If that doesn't work you might want to try a System File Check.  Open the cmd prompt as Administrator and type "sfc /scannow"
    Wednesday, October 03, 2012 8:04 PM
  • Hi,


    Based on my research, please try to apply this Microsoft Fixit and see how it works.


    Fix the problem with Microsoft Windows Update that is not working

    http://support.microsoft.com/mats/windows_update/


    If issue persists, please boot into Clean Boot Mode and temporary disable all your security applications and test the issue again.


    Hope this helps.


    Jeremy Wu

    TechNet Community Support

    Thursday, October 04, 2012 6:52 AM
  • Hi Jeremy,

    Thanks for your suggestions. I tried those but still not fixed. I also followed all the steps described here : http://support.microsoft.com/kb/2509997 but still no good.

    Would you have any other suggestions ?

    Thanks

    Nic

    Thursday, October 04, 2012 12:37 PM
  • Does the list of failing updates include KB2647753. If yes manually download and install KB2647753 on it’s own and the remaining updates will most likely install with no further problems.

    A lot of problems arise from setting Windows Update to automatically update. You may prefer to change this setting. Select Start, All Programs, Windows Update, Change Settings. Under Important Updates is a box showing the current setting. Click on the Arrow down to the right and change the selection to “Check for Updates but let me choose whether to download and install them” and click on OK.

    If you encounter problems updating or you are not using the Automatic Update you should manually update by selecting Start, All Programs, Windows Update, Check for Updates. Check the boxes before the updates you want to install, click on Install and click again on Install in the next window and the process of installing starts. You should let the process proceed without interruption. Multi-tasking at the time updating is in progress is unwise. The progress window will tell you what is going on. You need to be patient.

    If you have a number of updates to install break the task of updating into two or more tasks.

    Hope this helps, Gerry

    Thursday, October 04, 2012 2:32 PM
  • Hi Gerry,

    Thanks for your suggestions. I had tried these initially but as they didn't work I moved on to more advanced solutions - but none worked.

    Still not working... Frustrated as hell

    Nic

    Saturday, October 06, 2012 12:15 AM
  • Select Start, Run, type "regsvr32 wuaueng.dll2" without the quotes and press the ENTER key.

    Hope this helps, Gerry


    Saturday, October 06, 2012 6:13 AM
  • Hi Gerry, and all the others who offered some help.

    I received loads of suggestions from this and other forums, some pretty simple and others very technical. I tried them all with no success, so I finally decided to wipe Windows and do a clean re-install.

    So thanks to all who tried to help, and shame on Microsoft Corporation for not being able to help even when given specific error codes.

    Cheers

    Nic

    Wednesday, October 10, 2012 8:53 AM
  • Please try this one

    http://www.sysnative.com/forums/windows-update/5638-windows-cant-update-important-files-services-while-system-using-them.html

    Monday, July 22, 2013 2:15 AM