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Windows 7, SP1 Fail, 0X800F081F

    Question

  • Hi there folks

    I have a bit of an issue here trying to install ServicePack1 to a Samsung RV511 x64 laptop. I've read various things now to try and solve this issue, but none seem to have done the trick.

    I've downloaded and run the 'system readiness tool' -Windows6.1-KB947821-v10-x64, to no avail. I've ran a sfc /scannow which didn't seem to do anything.

    I've taken a quick look through the cbs.log and can't see anything abnormal, but I'm no expert.

    The easiest option, for me, would be a factory reset, and a resoftware of this machine, but that would be the easy way out! We've had many of these Samsungs through the Builds Department now and this is the first one with the issue.

    Wednesday, March 23, 2011 2:06 PM

Answers

  • Hi Jack,

    2011-03-23 11:06:57, Info                  CBS    SPI: Lower bound check for SRCleanMin
    2011-03-23 11:06:57, Info                  CBS    SPI: peakDiskUsage(7398 MB 7575859 KB) + vssMetaDataOverhead(1500 MB 1536000 KB) < systemFreeSpace(82647 MB 84630644 KB) + allocatedDiffArea(571 MB 584864 KB)
    2011-03-23 11:06:57, Info                  CBS    SPI: SRCleanMin(8327 MB 8526995 KB)
    2011-03-23 11:06:57, Info                  CBS    SPI: System falls between the SRCleanMin and SRPreserveMin bounds.  All VSS snapshots will be deleted
    2011-03-23 11:16:07, Error                 CBS    SPI: (PerformSPInstallation:833)Failed to install SP using UI hr=0x800704c7
    2011-03-23 11:16:07, Error                 CBS    SPI: (wmain:1105)Failed to perform SP installation hr=0x800704c7

    it looks like you don't have enough free space on your HDD and so you aborted the install.

    Next you get this:

    2011-03-23 12:16:30, Info                  CBS    Calling client to resolve source, cannot find file 'TsUsbGD.sys' at path: \\?\C:\Windows\Servicing\Packages\amd64_tsgenericusbdriver.inf_31bf3856ad364e35_6.1.7601.17514_none_9872c8452ac8f816\TsUsbGD.sys
    2011-03-23 12:16:30, Error                 CBS    Exec: Failed to pre-stage package: Package_for_KB976933~31bf3856ad364e35~amd64~cs-CZ~6.1.7601.17514, file: TsUsbGD.sys, source: \\?\C:\Windows\Servicing\Packages\amd64_tsgenericusbdriver.inf_31bf3856ad364e35_6.1.7601.17514_none_9872c8452ac8f816\TsUsbGD.sys, sandbox: (null) [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]

    other users who had this issue with the driver had some Sp1 RC packages still installed.

    Run this:

    "dism /online /remove-package /packagename:Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17105"

    and reboot. Now try to install the Sp1 again.

    Also check this interessting blog entry:

    http://blogs.technet.com/b/asiasupp/archive/2011/03/14/0x8024200d-and-0x800f081f-error-when-you-are-installing-windows-7-or-windows-server-2008-r2-sp1.aspx

    André


    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    Wednesday, March 23, 2011 3:21 PM

All replies

  • Hi,

    to see the cause of Windows Vista or Windows 7 update failures, we must look for error messages in the following log files:

    Please run the Windows Explorer and go to the folder "C:\Windows\Logs\CBS\" and copy all files to your document folder, also copy the setupapi.dev.log from the folder C:\Windows\Inf, the "C:\Windows\WindowsUpdate.log" and the file "C:\Windows\winsxs\poqexec.log" to your document folder (otherwise you can't upload it), zip all files into 1 ZIP and upload the zip to your SkyDrive [1] and post a link here.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    Wednesday, March 23, 2011 2:15 PM
  • Many thanks for the swift reply!

    The logs are on their way.

    Wednesday, March 23, 2011 2:54 PM
  • Hi Jack,

    2011-03-23 11:06:57, Info                  CBS    SPI: Lower bound check for SRCleanMin
    2011-03-23 11:06:57, Info                  CBS    SPI: peakDiskUsage(7398 MB 7575859 KB) + vssMetaDataOverhead(1500 MB 1536000 KB) < systemFreeSpace(82647 MB 84630644 KB) + allocatedDiffArea(571 MB 584864 KB)
    2011-03-23 11:06:57, Info                  CBS    SPI: SRCleanMin(8327 MB 8526995 KB)
    2011-03-23 11:06:57, Info                  CBS    SPI: System falls between the SRCleanMin and SRPreserveMin bounds.  All VSS snapshots will be deleted
    2011-03-23 11:16:07, Error                 CBS    SPI: (PerformSPInstallation:833)Failed to install SP using UI hr=0x800704c7
    2011-03-23 11:16:07, Error                 CBS    SPI: (wmain:1105)Failed to perform SP installation hr=0x800704c7

    it looks like you don't have enough free space on your HDD and so you aborted the install.

    Next you get this:

    2011-03-23 12:16:30, Info                  CBS    Calling client to resolve source, cannot find file 'TsUsbGD.sys' at path: \\?\C:\Windows\Servicing\Packages\amd64_tsgenericusbdriver.inf_31bf3856ad364e35_6.1.7601.17514_none_9872c8452ac8f816\TsUsbGD.sys
    2011-03-23 12:16:30, Error                 CBS    Exec: Failed to pre-stage package: Package_for_KB976933~31bf3856ad364e35~amd64~cs-CZ~6.1.7601.17514, file: TsUsbGD.sys, source: \\?\C:\Windows\Servicing\Packages\amd64_tsgenericusbdriver.inf_31bf3856ad364e35_6.1.7601.17514_none_9872c8452ac8f816\TsUsbGD.sys, sandbox: (null) [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]

    other users who had this issue with the driver had some Sp1 RC packages still installed.

    Run this:

    "dism /online /remove-package /packagename:Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17105"

    and reboot. Now try to install the Sp1 again.

    Also check this interessting blog entry:

    http://blogs.technet.com/b/asiasupp/archive/2011/03/14/0x8024200d-and-0x800f081f-error-when-you-are-installing-windows-7-or-windows-server-2008-r2-sp1.aspx

    André


    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    Wednesday, March 23, 2011 3:21 PM
  • Hi Andre

    Thanks again for the reply.

    I've already run the tool to remove the release candidate before my original post, although I didn't fully understand at the time that this is what

    "dism /online /remove-package /packagename:Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17105" did.

    I can't understand there being not enough space on the HDD; I have ~80GB free space on the 'System' partition. I've run a chkdsk with no bad results. I'll run the HDD thorugh Vivard and check for and bad sectors.

    I'll try running the RSAT tool and get back to you with the results.

    Jack

     

     

    Wednesday, March 23, 2011 4:07 PM
  • Scratch that. The RSAT Tool isn't applicable for this machines OS.
    Wednesday, March 23, 2011 4:09 PM
  • Hi Andre

    Thanks again for the reply.

    I've already run the tool to remove the release candidate before my original post, although I didn't fully understand at the time that this is what

    "dism /online /remove-package /packagename:Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17105" did.

    I can't understand there being not enough space on the HDD; I have ~80GB free space on the 'System' partition. I've run a chkdsk with no bad results. I'll run the HDD thorugh Vivard and check for and bad sectors.

    I'll try running the RSAT tool and get back to you with the results.

    Jack

     

     


    Is it an NTFS paritition?  Fat32 can not use large files.
    Wednesday, March 23, 2011 4:57 PM
  • Hi Andre

    Thanks again for the reply.

    I've already run the tool to remove the release candidate before my original post, although I didn't fully understand at the time that this is what

    "dism /online /remove-package /packagename:Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17105" did.


    this commands removes the Sp1 RC with the commandline.

    Do you use RSAT or not?


    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    Wednesday, March 23, 2011 8:07 PM
  • Yes it is NTFS. We do not use RSAT.

    There was no RC SP1 to remove.


    I'm completely baffled.

    Thursday, March 24, 2011 1:48 PM
  • do you see the file Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514.mum in the folder C:\Windows\Servicing\Packages?

    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    Thursday, March 24, 2011 2:13 PM
  • Hi Andre

     

    Sorry it's taken so long to get back to you. Things have been rather busy here.

     

    Anyhow, no this package wasn't present in C:\Windows\Servicing\Packages folder.

     

    The machine in question has left the premises now, there is nothing more that can be done from me.

    Monday, April 04, 2011 9:45 AM