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HP deskjet F380 didnt install

    Question

  • I tries to install drivers and software provided with it. First driver didnt install, next time it got installed from windows update, but software provided with it didnt install.
    Tuesday, February 17, 2009 1:25 PM

Answers

  • Hello,

    I'd suggest installing the previous driver in Compatibility mode. Remove that hardware device in Device Manager, right-click on the driver executable/installer file and select the Compatibility tab; click the checkbox before Run this program in Compatibility mode for option and select Windows Vista in the list-down box; then try installing the device driver. In addition, you can use the Windows XP driver for testing.

     

    If the problem still persists, please understand that Windows 7 is a new operating system (only the beta version) and whole driverstore has been reprogrammed; some old driver is not compatible with new OS. I suggest that you should wait for another period of time till the retail version is released and push the vendor company to upgrade their device driver. Thanks for your time and understanding!

     

    For more details, please look at the first Sticky thread at the top of this forum.

    What can I do if my hardware does not work?

     

    This will give you some guidelines.

     

    Good Luck!

    • Marked as answer by Andy Song Thursday, March 19, 2009 3:00 AM
    Friday, February 20, 2009 10:09 AM

All replies

  • Hello I had the same problem.  I had to install the drivers twice and the software twice.  With the software it took a long time.  It sat at 96% for about 10 minutes then finally finished and working like a champ. 

    Good Luck
    Tuesday, February 17, 2009 1:45 PM
  • Hello,

    I'd suggest installing the previous driver in Compatibility mode. Remove that hardware device in Device Manager, right-click on the driver executable/installer file and select the Compatibility tab; click the checkbox before Run this program in Compatibility mode for option and select Windows Vista in the list-down box; then try installing the device driver. In addition, you can use the Windows XP driver for testing.

     

    If the problem still persists, please understand that Windows 7 is a new operating system (only the beta version) and whole driverstore has been reprogrammed; some old driver is not compatible with new OS. I suggest that you should wait for another period of time till the retail version is released and push the vendor company to upgrade their device driver. Thanks for your time and understanding!

     

    For more details, please look at the first Sticky thread at the top of this forum.

    What can I do if my hardware does not work?

     

    This will give you some guidelines.

     

    Good Luck!

    • Marked as answer by Andy Song Thursday, March 19, 2009 3:00 AM
    Friday, February 20, 2009 10:09 AM