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0x00000842 printer sharing not working, printer settings could not be saved

    Question

  • Guys,

    My shared printer has suddenly stopped sharing. I uninstalled/reinstalled printer/drivers, tried all google recommendations, cannot get it to work.

    My system is WIN7 64, never had any problems I could not fix.

    Here's the error message link: https://skydrive.live.com/redir.aspx?cid=6fd2d382b6f413b1&page=play&resid=6FD2D382B6F413B1!2551

    Any good ideas, please ?

    Cheers,
    Dirk

    P.S.: I have tried the following, no luck:

    Method 1: I would suggest you run the printer troubleshooter and check if it helps:

    http://windows.microsoft.com/en-US/windows7/Open-the-Printer-troubleshooter

     

    Method 2: This error can also occur if the specific printer's share on the print server becomes corrupted.

    You may try these steps and check the status.

    a) Click Start, click Settings, and then click Printers.

    b) Right-click the problem printer, and then click Sharing.

    c) Write down the share name of the printer.

    d) Stop sharing this printer by clicking the Not Shared radio button, and then close the printer folder.

    e) Open Control Panel, double-click Services, select the Spooler Service, click Stop, and then click Start.

    f) After the Spooler Service restarts, open the printer folder and re-create the printer share using the share name found in step c. Do this by clicking Start, clicking Settings, and then clicking Printers. Right-click the problem printer, and then click Sharing. Click the Shared radio button, and then share the printer with the same name as before.

    Method 3: Check if file and printer sharing is turned on.

    1. Open Advanced sharing settings by clicking the Start button, and then clicking Control Panel. In the search box, type network, click Network and Sharing Center, and then, in the left pane, click Change advanced sharing settings.

    2. Click the chevron to expand the current network profile.

    3. If printer sharing is off, under File and printer sharing, selectTurn on file and printer sharing, and then click Save changes. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

    Method 4: You may also temporarily disable security software’s and check if the issue persists. Make sure to enable those security software's on the computer after checking.

    http://windows.microsoft.com/en-us/windows7/Turn-Windows-Firewall-on-or-off

    http://windows.microsoft.com/en-US/windows7/Disable-antivirus-software

    Method1: "Troubleshooting is unable to fix the errors found" - Printer is not shared with the homegroup.

    Method 2: The printer is not shared to begin with, see above. When I go through the other motions, at the end the old error "printer settings could not be saved" pops up when I try to "apply" the share printer function.

    Method 3: Printer sharing is off, I check the "Turn On" radio button to switch it on, then Save. But when I look into it again, it has not saved and is back to unchecked Turn On radion button.

    Method 4: Disabled Ad-aware, Virus Scanner & Home Network Windows Firewall, same result as always, "printer settings could not be saved" when trying to share printer...

    Friday, August 12, 2011 7:28 AM

Answers

  • Hi Maddirk,

    Thanks for the post!

    The error 0x00000842 means "The Server Service is not started". What's the version of your printer server?

    Check if the Print spooler service is started or not on your server.

    Also refer to this blog: http://blogs.technet.com/b/perfguru/archive/2008/08/06/print-spooler-crash-troubleshooting-steps.aspx 

    Folllow the steps to check which part encounterred issue.

    Regards,

    Miya


    This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Tuesday, August 16, 2011 4:02 AM

All replies

  • Hi Maddirk,

    Thanks for the post!

    The error 0x00000842 means "The Server Service is not started". What's the version of your printer server?

    Check if the Print spooler service is started or not on your server.

    Also refer to this blog: http://blogs.technet.com/b/perfguru/archive/2008/08/06/print-spooler-crash-troubleshooting-steps.aspx 

    Folllow the steps to check which part encounterred issue.

    Regards,

    Miya


    This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Tuesday, August 16, 2011 4:02 AM
  • Check the following:

    1. Make sure the following
    - " Control Panel > Search for Network"
    - Network and Sharing Center
    - Change advanced sharing settings
    - File and printer sharing, "Turn on file and printer sharing" is 

    enabled. and click "Save Settings"

    2. Make Sure that following services are running:
    - Run > Servives.msc
    - Print Spooler Service is running
    - Server service is running

    Wednesday, July 17, 2013 5:38 AM
  • Hi Kheteswar, 

    1) File and printer sharing cannot be saved, i.e. I click "save" but when I open the setting again, it is set back to disabled.

    2) Print Spooler service is running fine.

    3) The Server service is not running, although set to Automatic. When I try to start it, an error message pops up, saying: "Windows could not start the Server service on Local Computer. Error 1068: The dependency service or group failed to start."

    Any ideas, please?

    Thanks for your help,

    kind regards,
    Dirk

    Thursday, July 18, 2013 8:29 AM