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windows 8 keeps crashing

    Question

  • mine is similer to others i had windows vitsa home premium i up graded to windows 8 for £25.00 after a about 3 days my pc crashes i get a messege comes up saying there was a problem with your pc and it says some think about my screen iv had to recover my pc 3 times since up grading any one got any ider or having same problem plz 

    Sunday, January 20, 2013 1:05 AM

All replies

  • You got a bugcheck and that's why you see that sad face, telling you that something is wrong. A bugcheck (BSOD) is a mechanism to protect your PC from damage.

    To see the cause I have to take a look at the dumps with the Debugging Tools for Windows.

    Please start the Windows Explorer and go to the folder C:\Windows\Minidump. Next, copy the dmp files to your desktop, zip all dmp into 1 zip file and upload the zip file to your public Skydrive [1] folder and post a link here.

    If you can't see dmp files, make sure your Windows is configured correctly [2][3] to generate dumps.

    If you want to analyze them your own, check those videos [4][5] and read this KB article [6]

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    [2] http://support.microsoft.com/kb/254649
    [3] http://blog.nirsoft.net/2010/07/27/how-to-configure-windows-to-create-minidump-files-on-bsod/
    [4] http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-15-WinDbg-Bugchecks
    [5] http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-16-WinDbg-Driver-Verifier, http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-17-WinDbg-Driver-Verifier-Part-2, http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-18-WinDbg-Driver-Verifier-Part-3
    [6] http://support.microsoft.com/kb/315263

    "A programmer is just a tool which converts caffeine into code"

    Sunday, January 20, 2013 7:29 AM
    Answerer
  • You may record mini dump and try to analyze it with Windbg. Refer to:

    http://support.microsoft.com/kb/315263


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”


    Monday, January 21, 2013 5:52 AM
    Moderator
  • ive got it to a zipped folder on my desktop but do not know how to send it to skydrive

    Tuesday, February 26, 2013 3:07 AM
  • I have the files on my desktop to a zip folder but do not know how to upload to my public skydrive
    Tuesday, February 26, 2013 3:09 AM
  • the steps are shown under the link [1] I've posted in my reply.

    "A programmer is just a tool which converts caffeine into code"

    Saturday, April 27, 2013 1:40 PM
    Answerer