none
BlueScreen BCCode:124

    Question

  • Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.256.1 Locale ID: 1065 Additional information about the problem: BCCode: 124 BCP1: 00000000 BCP2: 8595A4A4 BCP3: 00000000 BCP4: 00000000 OS Version: 6_1_7600 Service Pack: 0_0 Product: 256_1 Files that help describe the problem: C:\Windows\Minidump\042411-17050-01.dmp C:\Users\SADAF COMPUTER\AppData\Local\Temp\WER-23852-0.sysdata.xml

    ----------------------
    MS Windows 7 Ultimate 32-bit
    -------------------
    CPU
    AMD Phenom II X4 955
    Deneb 45nm Technology

            AMD Phenom II X4 955
                Cores    4
                Threads    4
                Name    AMD Phenom II X4 955
                Code Name    Deneb
                Package    Socket AM2+ (940)
                Technology    45nm
                Specification    AMD Phenom(tm) II X4 955 Processor
                Family    F
                Extended family    10
                Model    4
                Extended model    4
                Stepping    3
                Revision    RB-C3
                Instructions    MMX (+), 3DNow! (+), SSE, SSE2, SSE3, SSE4A, x86-64
                Bus speed    200.0 MHz
                Rated Bus speed    2000.1 MHz
                Stock bus speed    200 MHz
    -------------------
    RAM
    4.0GB Dual-Channel DDR3 @ 666MHz  9-9-9-24

            Memory
                Type    DDR3
                Size    4096 MBytes
                Channels #    Dual
                DRAM frequency    666.7 MHz
                CAS# Latency (CL)    9 clocks
                RAS# to CAS# delay (tRCD)    9 clocks
                RAS# precharge (tRP)    9 clocks
                Cycle time (tRAS)    24 clocks
                Bank cycle time (tRС)    33 clocks
                Command rate (CR)    1T
    ---------------------
    MSI 870-G45 (MS-7599) (CPU1)
    Motherboard
        Manufacturer    MSI
        Model    870-G45 (MS-7599)
        Version    2.0
        Chipset vendor    ATI
        Chipset model    RD770
        Chipset revision    00
        Southbridge vendor    ATI
        Southbridge model    SB750
        Southbridge revision    00
            BIOS
                Brand    American Megatrends Inc.
                Version    V10.5
                Date    09/08/2010
    ----------
        Name    LG FLATRON E2250(Digital) on ATI Radeon HD 5600 Series
        Current Resolution    1920x1080 pixels
        Work Resolution    1920x1040 pixels
        State    enabled, primary, output devices support
        Monitor Width    1920
        Monitor Height    1080
        Monitor Bpp    32 bits per pixel
        Monitor Frequency    60 MHz
        Device    \\.\DISPLAY1\Monitor0
    ATI Radeon HD 5600 Series
        Memory    1024 MB
        Memory type    2
        Driver version    8.741.0.0

    Sunday, April 24, 2011 5:44 PM

Answers

  • Hi,

    Since Windows system uses separated user mode and kernel mode memory space, stop errors are always caused by kernel portion components, such as a third-party device drivers, backup software or anti-virus services (buggy services).

    The system goes to a BSOD because there is some exceptions happened in the kernel (either the device driver errors or the service errors), and Windows implements this mechanism: When it detects some errors occur in the kernel, it will kill the box in case some more severe damage happens. Then we get a blue screen or the system reboots (it depends on what the system settings are).

    To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. A suggestion would be to contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call.

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    Microsoft - Help and Support
    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

    If you are outside the US please see Microsoft Worldwide Home for regional support phone numbers.
    http://www.microsoft.com/worldwide/

    Meantime, customer can refer the following KB for troubleshoot.

    Windows Kernel event ID 41 error in Windows 7 or in Windows Server 2008 R2: “The system has rebooted without cleanly shutting down first”
    http://support.microsoft.com/kb/2028504/en-us


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Tuesday, April 26, 2011 8:53 AM

All replies

  • For specific suggestions, upload the cited files that help to describe the problem to a public site (like SkyDrive) and post the link here.

    Does this problem occur under any specific set of circumstances? What are you doing when it happens?

    Any details will help responders give you better suggestions.

     

    Monday, April 25, 2011 1:32 PM
  • Hi,

    Since Windows system uses separated user mode and kernel mode memory space, stop errors are always caused by kernel portion components, such as a third-party device drivers, backup software or anti-virus services (buggy services).

    The system goes to a BSOD because there is some exceptions happened in the kernel (either the device driver errors or the service errors), and Windows implements this mechanism: When it detects some errors occur in the kernel, it will kill the box in case some more severe damage happens. Then we get a blue screen or the system reboots (it depends on what the system settings are).

    To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. A suggestion would be to contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call.

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    Microsoft - Help and Support
    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

    If you are outside the US please see Microsoft Worldwide Home for regional support phone numbers.
    http://www.microsoft.com/worldwide/

    Meantime, customer can refer the following KB for troubleshoot.

    Windows Kernel event ID 41 error in Windows 7 or in Windows Server 2008 R2: “The system has rebooted without cleanly shutting down first”
    http://support.microsoft.com/kb/2028504/en-us


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Tuesday, April 26, 2011 8:53 AM