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windows 8 ,update to 8.1 ?

    Question

  • I have windows 8 . did the free update to windows 8.1, it was working great,. add features did, not work , but once the update

    finish downloading ,I received a phone call, with code. so my system is now  windows 8.1.

    I figured let me try, add features again ,from there it went to windows 8.1 pro with media center,. now its asking to activate

    windows ,where do I get the key ??

    Monday, November 18, 2013 4:20 PM

Answers

  • Hi,

    For the issue, it seems that you need to reactivate the system.

    Based on the current situation, I would like to suggest you to contact Microsoft Product Activation Center by telephone to verify the product key and activate your system.

    To start the Product Activation Wizard, follow these steps:

    1. At the Start screen, swipe in from the right side, or hover your mouse in the upper-right corner of the screen to display the charms menu.

    2. Tap or click the Settings charm.

    3. Tap or click Change PC Settings.

    4. If your PC is not activated, PC Settings will provide instructions that are customized to your activation error. If telephone support can provide help for your error, tap or click the appropriate link, which may resemble one of the following:

    a. Activate

    b. Activate by phone

    c. Contact customer support for help

    For the detail information, refer to the following link:

    How to contact a Microsoft Product Activation Center by telephone:

    http://support.microsoft.com/kb/950929

    Regards,


    Kelvin hsu
    TechNet Community Support

    Tuesday, November 19, 2013 9:50 AM
    Moderator