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Cannot download photos from my Nikon Coolpix S3100 Digital Camera

    Question

  • Hi. We are trying to download photos from our new camera. we have installed the software from the CD rom. We are getting an error message saying that the file "ptpusb.dll" is required. Have gone to the Microsoft webpage and downloaded the automatic updates for Service Pack 3 to try and fix this. However when we plug in the camera and launch the transfer function, it is not recognising the camera. Whenever we attach the camera, the Windows "Found new software" wants to install and keeps asking for the above mentioned file. We've been at this for a couple of hours. How do we fix this?

    thanks

    Bob

    Monday, September 05, 2011 12:19 AM

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