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Windows encountered a problem installing the driver software for your device

    Question

  • I recently bought a new Canon EOS Rebel T3i and when I try to install the driver to download the pictures I get the error message:

    Found new Hardware - Canon Digital Camera

    Windows encountered a problem installing the driver software for your device

    Windows found driver software for your device but encountered an error while attempting to install it.

    Digital Still Camera

    The wait operation timed out.

    It seems I have tried everything.  Can someone please help me with this?

    Saturday, October 22, 2011 6:43 AM

All replies

  • Have you installed the latest Service Pack (SP2) on your computer?
     
     
     
    I would suggest you to try the following steps:
     
     
     
    Step 1: Install the update KB 940199 to resolve an issue where an error message is displayed when installing a new hardware device on a system running Windows Vista.
     
     
     
    Click here to download the update

     
     
    Step 2:Download and install Service Pack 2 (SP2) on your computer for the version of Windows you are running on the computer from the link below:
     
     
     
    How to obtain the latest Windows Vista service pack
     
    http://support.microsoft.com/kb/935791/en-us
     
     
     
    Since the other functionalities of the Device works fine, except Scanner function you may want to check with the Device manufacturer for any known issues
     http://www.epson.com/cgi-bin/Store/support/SupportIndex.jsp
     
     


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    Monday, October 24, 2011 6:24 AM
  • I have SP2 installed already.  I try to download KB940199, but it says validation required and when I click on the validate button, it takes me to this page http://windows.microsoft.com/en-US/windows/home.  I have validated my software on another page, but it still won't let me download the update.

    Also, I have already checked with Canon, and they determined it is a problem with my computer.  I can hook the camera up to my work computer, and it works just fine!

    Sunday, October 30, 2011 12:02 AM