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Backup Operation failed - always

    Question

  • I use to do backups for my Win 7 64 bit using the backup and restore for creating system images for a while with no issues.

    Since 5 days, when ever I launch system image creation, I get the following error:

    "Operation failed due to a device error encountered with either the source or the destination. If the source or destination volume is on a disk, run CHKDSK /R on this source or destination volume
    and then retry the operation 0x8078012D"

    I have a maintenance contract with Dell, we went through all checkings we can not find any issue with hardware. I used 2 different brand new external hard drives but still getting the same error. I did all what is recommended after googling , ChDSK /R on both phyiscal drives of my laptop C and E,, ran other hard drives tool, all reported that there were no issues with hard drives.

    I followed also instructions at the following thread given by Aaron - G, MS system engineer without success as well.

    http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/error-when-trying-to-create-a-system-image-new-not/6c599c8e-58f0-43ab-a38a-74306dc3818c

    Thanks for your help

    Thursday, November 08, 2012 11:53 AM

Answers

  • Hi,

     


    Please refer to the following articles to troubleshoot this issue first:

     

    http://social.technet.microsoft.com/Forums/en/w7itprogeneral/thread/dc51fc87-a3e5-4dca-b3e7-c26bd922ca94

    http://social.answers.microsoft.com/Forums/en-US/w7repair/thread/ed690f1f-b0f1-4039-a6a1-6c649b92d9ad

     

    If the issue persists, I suggest trying Clean Boot before backing up.

     

    Clean Boot

    ========

    1. Click Start, type "MSCONFIG" (without the quotations) in the Search Bar and Press "Enter" to start the System Configuration Utility.

     

    Note: Please click Continue if the "User Account Control" window pops up.

     

    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).

    3. Click the "Startup" tab, click "Disable All" and click "OK".

    4. Restart the computer and test the issue.

     

    Note: Clean Boot is a troubleshooting step. If some programs have been disabled, we can re-enable them later. If you see the System Configuration Utility, check the box of "Don't show this message" and then click "OK".

     

    Please test this result in the Clean Boot environment.


    Kim Zhou

    TechNet Community Support

    Monday, November 19, 2012 2:50 AM

All replies

  • Hi,


    Have you installed any new devices or updated the driver recently? If so, please unplug the new hardware and perform System Restore for a test.

    http://windows.microsoft.com/en-US/windows7/products/features/system-restore


    Kim Zhou

    TechNet Community Support

    Friday, November 09, 2012 9:19 AM
  • I have recently setup a 3G key with its driver which I uninstalled, tried again to create a system image, I got the same error.

    Please note that I am trying to cvreate a system image not a restore operation

    Saturday, November 10, 2012 8:23 AM
  • Hi

       Please try this if you have not tried yet.

       Follow the instructions to fix “error 0x8078012d” Windows 7 backup fails:

    Step 1-Click on ‘Start’.

    Step 2-Type in ‘Services’ in the ‘Start Search’.

    Step 3-In the ‘Services Windows’ find ‘Volume Shadow Copy’ in the list.

    Step 4-Now right-click on the ‘Service’.

    Step 5-Select ‘Properties’.

    Step 6-Choosethe ‘Startup Type’ to ‘Manual’.

    Step 7-Click on ‘OK’.

    Step 8-Further, repeat the same for ‘Windows Backup service’.

    I would suggest you to disable your antivirus and if it is connected to internet . unplug the eathernet cable as well. then try it .

    please mark as ans if it works.

    Saturday, November 10, 2012 4:02 PM
  • I did follow your instructions, unfortunatly got exactly the same error and backup failed
    Monday, November 12, 2012 1:18 AM
  • Hi,

     


    Please refer to the following articles to troubleshoot this issue first:

     

    http://social.technet.microsoft.com/Forums/en/w7itprogeneral/thread/dc51fc87-a3e5-4dca-b3e7-c26bd922ca94

    http://social.answers.microsoft.com/Forums/en-US/w7repair/thread/ed690f1f-b0f1-4039-a6a1-6c649b92d9ad

     

    If the issue persists, I suggest trying Clean Boot before backing up.

     

    Clean Boot

    ========

    1. Click Start, type "MSCONFIG" (without the quotations) in the Search Bar and Press "Enter" to start the System Configuration Utility.

     

    Note: Please click Continue if the "User Account Control" window pops up.

     

    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).

    3. Click the "Startup" tab, click "Disable All" and click "OK".

    4. Restart the computer and test the issue.

     

    Note: Clean Boot is a troubleshooting step. If some programs have been disabled, we can re-enable them later. If you see the System Configuration Utility, check the box of "Don't show this message" and then click "OK".

     

    Please test this result in the Clean Boot environment.


    Kim Zhou

    TechNet Community Support

    Monday, November 19, 2012 2:50 AM
  • Hi,


    I would like to know if there is any update about your problem.


    Kim Zhou

    TechNet Community Support

    Monday, November 26, 2012 2:53 AM
  • I will do this this weekend and let you know
    Wednesday, November 28, 2012 3:17 PM