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Windows 8 Blue Screen "Explorer.exe" keeps crashing

    Question

  • purchased a toshiba satellite S855 with win 8 preinstalled  all I did was update to win 8 pro  and ever since every 5 min or so keep getting blue screen and then it recovers  the error states  ntdll.dll-  see below from event viewer  this is beginning to get annoying and make me really not like Win 8 never had these problems with Win 7 professional  - and I know I am not the only one having this problem as I have done research on it and there are many other experiencing the same thing  when is Microsoft going to look into it and furnish a fix

    Faulting application name: explorer.exe, version: 6.2.9200.16433, time stamp: 0x50763312
    Faulting module name: ntdll.dll, version: 6.2.9200.16384, time stamp: 0x5010acd2
    Exception code: 0xc000071f
    Fault offset: 0x000000000011802b
    Faulting process id: 0x1f0c
    Faulting application start time: 0x01cde5039eba7b3d
    Faulting application path: C:\windows\explorer.exe
    Faulting module path: C:\windows\SYSTEM32\ntdll.dll
    Report Id: 021b6bf9-50f7-11e2-be8d-20689d4a560d
    Faulting package full name:
    Faulting package-relative application ID:

    from Details Tab:

    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
      <Provider Name="Application Error" />
      <EventID Qualifiers="0">1000</EventID>
      <Level>2</Level>
      <Task>100</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2012-12-28T14:01:00.000000000Z" />
      <EventRecordID>54006</EventRecordID>
      <Channel>Application</Channel>
      <Computer>SandiLaptop2</Computer>
      <Security />
      </System>
    - <EventData>
      <Data>explorer.exe</Data>
      <Data>6.2.9200.16433</Data>
      <Data>50763312</Data>
      <Data>ntdll.dll</Data>
      <Data>6.2.9200.16384</Data>
      <Data>5010acd2</Data>
      <Data>c000071f</Data>
      <Data>000000000011802b</Data>
      <Data>1f0c</Data>
      <Data>01cde5039eba7b3d</Data>
      <Data>C:\windows\explorer.exe</Data>
      <Data>C:\windows\SYSTEM32\ntdll.dll</Data>
      <Data>021b6bf9-50f7-11e2-be8d-20689d4a560d</Data>
      <Data />
      <Data />
      </EventData>
      </Event>

    Friday, December 28, 2012 2:05 PM

Answers

  •  for hex 0xc000071f / decimal -1073740001
    
     STATUS_CALLBACK_RETURNED_LANG 
                                
     A threadpool worker thread enter a callback, which left with preferred languages set.
     This is unexpected, indicating that the callback missed clearing them.
    Create a crash dump, maybe I can see something useful.

    "A programmer is just a tool which converts caffeine into code"

    Friday, December 28, 2012 2:10 PM
    Answerer

All replies

  •  for hex 0xc000071f / decimal -1073740001
    
     STATUS_CALLBACK_RETURNED_LANG 
                                
     A threadpool worker thread enter a callback, which left with preferred languages set.
     This is unexpected, indicating that the callback missed clearing them.
    Create a crash dump, maybe I can see something useful.

    "A programmer is just a tool which converts caffeine into code"

    Friday, December 28, 2012 2:10 PM
    Answerer
  • Hi guys

    I have got the exact same problem as Stagestep.

    Did you find any fix ?

    Saturday, January 12, 2013 4:24 PM
  •  We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.


    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.

    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    (Instructions for XP, Vista, Win 7, Win 8)
    Team Zigzag3143.com

    MS-MVP 2010, 2011, 2012 Team ZigZag

    Sunday, January 13, 2013 3:05 AM
    Moderator
  • See the other post for submitting the DMP files.  FYI It is usually better if you start you own thread.  Just for next time

    MS-MVP 2010, 2011, 2012 Team ZigZag

    Sunday, January 13, 2013 3:06 AM
    Moderator