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Windows 8 Desktop keeps crashing

    Question

  • As stated in the title, Windows 8 Desktop keeps crashing. Usually what happens is a program ends up crashing and not responding and I'll either leave it alone or end task through Task Manager. Either way, it'll crash. 

    Sometimes after the desktop crashes I'll even get a blue screen notifying me of a Kernel Error. 

    Thanks. 

    Sunday, August 11, 2013 4:04 PM

Answers


  • Sometimes after the desktop crashes I'll even get a blue screen notifying me of a Kernel Error. 

    upload the dmp files from the folder C:\Windows\Minidump to your public SkyDrive [1] folder and post the link here.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    "A programmer is just a tool which converts caffeine into code"

    Sunday, August 11, 2013 6:14 PM
  • Hi,

    What’s the progress of your problem? Did you encounter any desktop crash recently? If you still didn’t found which program caused this problem by clean boot, you can check the Event Viewer, system will record the crash event also contains the crash program probably.

    Tuesday, August 13, 2013 9:10 AM

All replies

  • try to login to clean boot.. http://support.microsoft.com/kb/929135

    check whether it is crashing.. if there is a trouble with third party software, clean boot will help to isolate that problem.. (you need to revert the settings u mad to login to clean boot after you have checked it)

    If everything fails, after proper backup of your data, you may follow this..

    http://blogs.msdn.com/b/b8/archive/2012/01/04/refresh-and-reset-your-pc.aspx

    http://www.pcandtablet.com/windows-8-errors-and-crashes/267/windows-8-is-very-slow-after-installing-several-applications-how-to-speed-up-my-pc.html

    ----------------------------------------------------------------------------------------------------

    Don't forget to mark this as helpful if you found this is helpful ,and its the answer mark this as answer.

    ----------------------------------------------------------------------------------------------------

    Hetti Arachchige V Aravinda | Microsoft Community Support | Windows Tech Information

    (B.Sc, Microsoft Small Business Specialist, Dip. in Network Administration, MCP, MCTS,

    MCSA, MCSE, MCITP, CCNA, MBCS)

    Sunday, August 11, 2013 4:52 PM
  • Okay. So I did the clean boot login.

    The first attempt gave me nothing but a black screen and a cursor. Windows Explorer was running but there was nothing on screen. 

    I rebooted.

    The second attempt worked and everything seems to be working fine now. 

    How do I go about isolating the problem? 

    For the record, I use Start8. 

    EDIT: 
    I see now how to isolate the program and am currently attempting to do so. 

    • Edited by NickGSR Sunday, August 11, 2013 5:29 PM
    Sunday, August 11, 2013 5:27 PM
  • so it is could be due to a third party service or startup item any cause this..

    (1)Press windows key and r key then type msconfig and click on..

    Then put a tick on hide all microsoft services... 
     
    then you can remove unwanted services from starting up....

    (2) there may be a lot of junk software starting at your start up.. disable unwanted things ..
    http://www.howtogeek.com/74523/how-to-disable-startup-programs-in-windows/

    How to decide it is not needed service or start up entry?

    Just google and do your own research..

    ----------------------------------------------------------------------------------------------------

    Don't forget to mark this as helpful if you found this is helpful ,and its the answer mark this as answer.

    ----------------------------------------------------------------------------------------------------

    Hetti Arachchige V Aravinda | Microsoft Community Support | Windows Tech Information

    (B.Sc, Microsoft Small Business Specialist, Dip. in Network Administration, MCP, MCTS,

    MCSA, MCSE, MCITP, CCNA, MBCS)

    Sunday, August 11, 2013 5:49 PM

  • Sometimes after the desktop crashes I'll even get a blue screen notifying me of a Kernel Error. 

    upload the dmp files from the folder C:\Windows\Minidump to your public SkyDrive [1] folder and post the link here.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    "A programmer is just a tool which converts caffeine into code"

    Sunday, August 11, 2013 6:14 PM
  • Okay. I disabled unnecessary startup programs and services. 

    I went to C:\Windows\Minidump but there were no files in the folder. 

    I also attempted 
    a Refresh and Restore of my PC but neither worked. It just shows:


    PLEASE WAIT
    Prepairing... 

    I also tried ctrl + F11 at startup but it just kept loading and nothing happened. 
    I cannot find my Windows disk but I will continue looking for it. 



    EDIT:
    Just to clarify, the desktop doesn't instantly crash when I use it. It appears to happen at random. 


    • Edited by NickGSR Sunday, August 11, 2013 8:03 PM
    Sunday, August 11, 2013 7:58 PM
  • explain more what you mean with crashing. Do you get a message that Explorer stopped working?

    "A programmer is just a tool which converts caffeine into code"

    Monday, August 12, 2013 5:10 AM
  • I usually don't get any error messages. What'll happen is the desktop will freeze and the taskbar and desktop turns white like what happens when a program freezes. my cursor will show an hour glass when I hover over the taskbar. then my icons will dissapear and everything on my taskbar disappears.

    it seems as if windows explorer is crashing then trying to restart itself. the screen goes black, then the taskbar shows up again but is still frozen. it goes black again and the task bar reappears. then it goes black and eventually the taskbar reappears again. it does this over and over again and it doesn't stop until I restart the computer. If I hit the windows key to try and use the Windows 8 App interface its usually frozen as well. It wont let me go back to the desktop after that and thats when I'll get a Kernal error. 

    its strange, I know. and during all of this explorer.exe is always running. if I kill explorer.exe nothing happens. when I run explorer.exe nothing happens. 



    • Edited by NickGSR Monday, August 12, 2013 8:44 PM
    Monday, August 12, 2013 8:42 PM
  • Hi,

    What’s the progress of your problem? Did you encounter any desktop crash recently? If you still didn’t found which program caused this problem by clean boot, you can check the Event Viewer, system will record the crash event also contains the crash program probably.

    Tuesday, August 13, 2013 9:10 AM