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Internet Explorer Crashes faulting Syswow64

    Question

  • What is this?  How do I fix it?  Please make it stop.

    Faulting application name: iexplore.exe, version: 8.0.7600.16385, time stamp: 0x4a5bc69e
    Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdb3b
    Exception code: 0xc0000005
    Fault offset: 0x00038c39
    Faulting process id: 0xe14
    Faulting application start time: 0x01cad73f01092340
    Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Faulting module path: C:\Windows\SysWOW64\ntdll.dll
    Report Id: 51f76b70-4334-11df-9753-00248c4f9747

    Faulting application name: iexplore.exe, version: 8.0.7600.16385, time stamp: 0x4a5bc69e
    Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdb3b
    Exception code: 0xc0000005
    Fault offset: 0x0002de64
    Faulting process id: 0x6f0
    Faulting application start time: 0x01cad1fcec0156f8
    Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Faulting module path: C:\Windows\SysWOW64\ntdll.dll
    Report Id: 7e3129f0-3df4-11df-a637-00248c4f9747

    Faulting application name: iexplore.exe, version: 8.0.7600.16385, time stamp: 0x4a5bc69e
    Faulting module name: ole32.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdac7
    Exception code: 0xc0000005
    Fault offset: 0x0002f2c2
    Faulting process id: 0x920
    Faulting application start time: 0x01cad22271d91e80
    Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Faulting module path: C:\Windows\syswow64\ole32.dll
    Report Id: 1e51e0b0-3e26-11df-8759-00248c4f9747

    Faulting application name: iexplore.exe, version: 8.0.7600.16385, time stamp: 0x4a5bc69e
    Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdb3b
    Exception code: 0xc0000005
    Fault offset: 0x00038c39
    Faulting process id: 0xda8
    Faulting application start time: 0x01cad4db63360760
    Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Faulting module path: C:\Windows\SysWOW64\ntdll.dll
    Report Id: a3c6dde0-40ce-11df-8c80-00248c4f9747

    Thursday, April 08, 2010 5:53 PM

Answers

  • Hm... Did MS break from their old habit of naming that core directory Windows/System? I nearly smell a rat.

    Have you tried running IE without any extensions/accelerators/add-ons/whatevers?

    Hi Arve

    Tony is using the 64bit version of Windows 7.

    The folder/file structure is a bit different in the 64bit version. Windows 64bit includes an emulator that allows 32bit programs to run just as if they were installed on a 32bit version of Windows.

    In this version you will see a C:\Program Files folder where all 64bit programs are installed. There is also a C:\Program Files (x86) folder where all of the 32bit programs are installed.

    There is also a C:\Windows\System32 folder that contains all of the 64bit system files. (This name was retained in the 64bit version because so many 64bit programs were hard coded to look for this folder name) 

    You will also see a C:\Windows\SysWOW64 folder which contains all of the 32bit system files that the installed 32bit programs use. (Just for reference, the WOW in that folder name means 'Windows On Windows)

    See this link for a more complete description.
    WoW64

    Hope this helps.

    Thank You for using Windows 7


    Ronnie Vernon MVP

     

    Monday, April 12, 2010 6:00 AM
    Moderator
  • Hi,

     

    I would like to suggest you reset Internet Explorer settings to check the result first.

     

    If it does not work, please run Internet Explorer (No Add-ons) from Start menu as Arve Eriksson suggested to test the issue.

     

    Regards,


    Arthur Li - MSFT
    Friday, April 09, 2010 2:35 AM
    Moderator

All replies

  • Hm... Did MS break from their old habit of naming that core directory Windows/System? I nearly smell a rat.

    Have you tried running IE without any extensions/accelerators/add-ons/whatevers?

    Thursday, April 08, 2010 8:33 PM
  • Hi,

     

    I would like to suggest you reset Internet Explorer settings to check the result first.

     

    If it does not work, please run Internet Explorer (No Add-ons) from Start menu as Arve Eriksson suggested to test the issue.

     

    Regards,


    Arthur Li - MSFT
    Friday, April 09, 2010 2:35 AM
    Moderator
  • Hm... Did MS break from their old habit of naming that core directory Windows/System? I nearly smell a rat.

    Have you tried running IE without any extensions/accelerators/add-ons/whatevers?

     

     

    I do not really know what that means?  The mod made no effort to explain either.  Why would you smell a rat?  What was their old habit?  How does it relate to this error?  Why did the mod not address your(that concern).

     

    ================================================

    I restored everything to default.  I am going to do it again now, I guess.  FYI, it might not be relevant?  But firefox also crashes crashes in the same manner.  MS hangs more frequently.  Typically these hangs lead to freezes demanding a reboot.  Sometimes the screen goes 'white'.  Not clear white but a whit cotaing(ghost/alpha).

    Sunday, April 11, 2010 3:33 PM
  • Hm... Did MS break from their old habit of naming that core directory Windows/System? I nearly smell a rat.

    Have you tried running IE without any extensions/accelerators/add-ons/whatevers?

    Hi Arve

    Tony is using the 64bit version of Windows 7.

    The folder/file structure is a bit different in the 64bit version. Windows 64bit includes an emulator that allows 32bit programs to run just as if they were installed on a 32bit version of Windows.

    In this version you will see a C:\Program Files folder where all 64bit programs are installed. There is also a C:\Program Files (x86) folder where all of the 32bit programs are installed.

    There is also a C:\Windows\System32 folder that contains all of the 64bit system files. (This name was retained in the 64bit version because so many 64bit programs were hard coded to look for this folder name) 

    You will also see a C:\Windows\SysWOW64 folder which contains all of the 32bit system files that the installed 32bit programs use. (Just for reference, the WOW in that folder name means 'Windows On Windows)

    See this link for a more complete description.
    WoW64

    Hope this helps.

    Thank You for using Windows 7


    Ronnie Vernon MVP

     

    Monday, April 12, 2010 6:00 AM
    Moderator
  • Ronnie Vernon: Ah, that explains it - and disperses the smell. Thanks.

    Tony: I was a bit worried since I've only ever seen folders named System or System32 before - SysWOW looked to my untrained eyes like the OP had gone and done something he/she/it shouldn't have. But since that's apparently as it should be, no worries.

    Wednesday, April 14, 2010 5:03 AM