none
Unable to resolve error code 38

    Question

  • Unable to resolve error code 38 (windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory) 

    I am trying to connect to a Leapster console to the LeapFrog network through a USB port on My Desktop PC.  I have accessed device manager and have found under network adapter an error code 38 (Leapfrog USB LAN Adapter GFI Software Firewall NDIS IM filter miniport) is in the tag line and contains a YELLOW CIRCLE with "!" inside.  I have tried the update driver, uninstall and reinstall options, restart computer, as well as using other USB ports.  I have attempted tech support with firewall company/antivirus company without success. I have turned firewall off without success.  I am not even sure if it is a firewall issue.  There are some other active network adapters that have (Sunbelt Software Firewall NDIS IM filter miniport) active on the computer.  GFI is the manufacture for VIPRE antivirus and firewall/Sunbelt.

    Can anyone assist with this problem?

    Thursday, December 29, 2011 2:25 AM

Answers

  • Hi,

     

    This is not part of microsoft technical issues. Please contact your hardware vendor for drivers support. Thank you


    Guowen Su
    Cisco Certified Network Associate
    Cisco Certified Internetwork professional - MPLS
    Certified Information Systems Security Professional
    Microsoft Partner Network 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator:Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Certified Ethical Hacker
    Computer Hacking Forensics Investigator
    Certified Sonicwall Security Administrator
    Microsoft Geeks
    Thursday, December 29, 2011 3:56 AM

All replies

  • Hi,

     

    This is not part of microsoft technical issues. Please contact your hardware vendor for drivers support. Thank you


    Guowen Su
    Cisco Certified Network Associate
    Cisco Certified Internetwork professional - MPLS
    Certified Information Systems Security Professional
    Microsoft Partner Network 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator:Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Certified Ethical Hacker
    Computer Hacking Forensics Investigator
    Certified Sonicwall Security Administrator
    Microsoft Geeks
    Thursday, December 29, 2011 3:56 AM
  • Recommended resolution

    The driver could not be loaded because a previous instance is still loaded. Restart the computer.

    Use the Troubleshooting Wizard

    If you have not already run the Troubleshooting Wizard, do so now.

    1. On the device Properties dialog box, click the General tab.

    2. Click Troubleshoot to start the Troubleshooting Wizard. The wizard asks you some simple questions and provides a solution to your problem based on the answers that you provide.

    3. Follow the resolution steps provided by the wizard to resolve the problem.


    My blogs: Henk's blog and Virtuall | Twitter: @HenkHoogendoorn | Profile: LinkedIn
    Thursday, December 29, 2011 12:12 PM