• newly purchased Windows 8 laptop

    I shrank drive C partition using the disk utility, and expanded it again

    after this, I uninstalled Norton completely

    then the laptop keeps on crashing. These are the only 2 things I did. What is iaStorA.sys and how can I get this fixed?


    Tuesday, March 26, 2013 3:34 PM

All replies

  • You get a bugcheck. A bugcheck (BSOD) is a mechanism to protect your PC from damage.

    To see the cause I have to take a look at the dumps with the Debugging Tools for Windows.

    Please start the Windows Explorer and go to the folder C:\Windows\Minidump. Next, copy the dmp files to your desktop, zip all dmp into 1 zip file and upload the zip file to your public Skydrive [1] folder and post a link here.

    If you can't see dmp files, make sure your Windows is configured correctly [2][3] to generate dumps.

    If you want to analyze them your own, check those videos [4][5] and read this KB article [6].

    The iaStorA.sys is the Intel AHCI driver. Try to install a driver update [7].



    "A programmer is just a tool which converts caffeine into code"

    Wednesday, March 27, 2013 7:11 AM
  • here are the files:

    Sunday, March 31, 2013 8:00 AM
  • the callstack is not useful:

    Call Site
        Loaded symbol image file: iaStorA.sys
        Image path: \SystemRoot\System32\drivers\iaStorA.sys
        Image name: iaStorA.sys
        Timestamp:        Sun Sep 02 03:01:24 2012 

    Update the driver to the latest version, please:

    Look if this driver fixes the issues.

    "A programmer is just a tool which converts caffeine into code"

    Sunday, March 31, 2013 11:16 AM
  • still the same problem after the update:

    windows goes to BSOD after waking up from sleep.

    Sunday, March 31, 2013 12:00 PM