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Windows could not start the Network Location Awareness service on Local computer

    Question

  • i have a dell inspiron 1501 laptop running windows vista home premium media center edition. i have recently been getting an error when trying to view networked computer saying  "connection status: unknown" and "the dependency service or group failed to start". i started by disabling and re-enabling the driver and that did not help. i then brought up the services.msc thing and started looking at the networking services. i noticed that the Network Location Awareness service was not started so i tried to start it. i got a popup message saying "Windows could not start the Netwrok Location Awareness service on Local Computer. Error 0xc000096: 0xc0000096".

    i also get an error popup when i try to start the Network List service saying "Windows could not start the Network List Service service on Local Computer. Error 1068: The dependency service or group failed to start".

    what might i have done to make this happen and what can i do to try to fix it?

    haus
    Monday, January 28, 2008 7:13 PM

Answers

  • Hi,

     

    Thank you for the post.

     

    I fully understand the inconvenience the issue has been caused and the current situation can be frustrating. Please try the following steps for troubleshooting.

     

    1.    Please start the computer in Safe Mode with Network and check the result. If the issue disappears, please perform a clean boot.

    For the detailed steps, please refer to the step 1 and 2 in the KB article 936214 (
    http://support.microsoft.com/kb/936214).

    2.    If the issue persists, please check the system file by using the command SFC /scannow.

    For more information, please refer to the KB article 929833 (
    http://support.microsoft.com/kb/929833).

     

    If the above suggestions do not resolve the issue that service fails to start up, please understand that debug and dump analysis may be required for further troubleshooting. Also, in most cases, it is necessary to check the source codes. However, debugging is out of our forum’s support boundary. A support call to our product service team is needed for the debugging service. In this case, I’d like to suggest contacting Microsoft Customer Support Service (CSS) for assistance so that this issue can be resolved efficiently.

     

    To obtain the phone numbers for specific technology request, please check the website listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    Thank you for your understanding.

     

    Sincerely,

    Joson Zhou

    Microsoft Online Community Support

     

    Friday, February 01, 2008 10:20 AM

All replies

  • Hey I am having a similar problem.  Same message "The dependency service or group failed to start".  I haven't tried this yet but in another online forum they say to type sfc/scannow in the cmd or run.  I just got my computer back up and running and connected to the internet.  Windows update came on and updated.....then it did a restart and gave the error.  Gonna go try the cmd line now.
    Friday, February 01, 2008 1:50 AM
  • Hi,

     

    Thank you for the post.

     

    I fully understand the inconvenience the issue has been caused and the current situation can be frustrating. Please try the following steps for troubleshooting.

     

    1.    Please start the computer in Safe Mode with Network and check the result. If the issue disappears, please perform a clean boot.

    For the detailed steps, please refer to the step 1 and 2 in the KB article 936214 (
    http://support.microsoft.com/kb/936214).

    2.    If the issue persists, please check the system file by using the command SFC /scannow.

    For more information, please refer to the KB article 929833 (
    http://support.microsoft.com/kb/929833).

     

    If the above suggestions do not resolve the issue that service fails to start up, please understand that debug and dump analysis may be required for further troubleshooting. Also, in most cases, it is necessary to check the source codes. However, debugging is out of our forum’s support boundary. A support call to our product service team is needed for the debugging service. In this case, I’d like to suggest contacting Microsoft Customer Support Service (CSS) for assistance so that this issue can be resolved efficiently.

     

    To obtain the phone numbers for specific technology request, please check the website listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    Thank you for your understanding.

     

    Sincerely,

    Joson Zhou

    Microsoft Online Community Support

     

    Friday, February 01, 2008 10:20 AM
  • Joson,

          Thank you very much for posting this. It was very helpful. We were experiencing a similar issue with Windows Vista Home Premium 32-bit edition. The network connection icon was displaying a 'Connection status: unknown The dependency service or group failed to start' error. We were receiving a slew of other errors as well. After researching this, contacting Microsoft and Dell, and continued searches, I stumbled across your post, and ran the command line, and am able to connect to the internet, again. I suspect the issue was caused a by Windows update(s). Any ideas what caused this? And how to prevent the problem from returning? Would like to install SP1, also.

     

         Thanks in advance.

     

    -wj

    Sunday, July 20, 2008 12:45 PM
  • I also had the same issue and the above solution did not work.

    My issue was caused by corruption in the TCP/IP Stack

    To fix, you will need to run a command prompt as administrator

    Start > All Programs > Accessories > Command Prompt (Right-Click and Run as Administrator)

    At the command Prompt type : netsh winsock reset

    Ignore all errors, restart and voila'

    • Proposed as answer by jung_guy Tuesday, February 17, 2009 6:27 AM
    Friday, December 26, 2008 2:12 PM
  • Louis Veila, you are my hero and have made my wife very happy. I was searching everywhere for a fix and Dell couldn't help me. I was having almost the exact problem described and was about to go get an external drive to back up data for a Vista reinstall.

    I couldn't get network connectivity but also my login was incrdibly slow (seemed to hang).
    The WLAN Autoconfig Service wouldn't start and gave me an error 1747 when I tried.

    Your solution appears to have fixed both the network connectivity and the slow login.
    Tuesday, February 17, 2009 6:27 AM
  • Louis Vella you are wonderful!  My daughter brought her laptop home from college with a virus and unable to connect to the internet.  I worked on it several hours until I found this.  It is now connected to the internet and I was able to download some virus software that is running right now. 

    Thank you so much!
    Monday, April 27, 2009 4:36 AM
  • Louis,

    Thank you so much! It worked for me too. I tried the SFC /Scannow first with no luck. Then I tried "netsh winsock reset" and voila as you say! Just out of curiosity do you or anyone have an idea what causes the problem in the first place? Thanks again.

    Tuesday, June 02, 2009 3:36 PM
  • Absolutely fab, much much appreciated Louis Vella
    Friday, June 05, 2009 5:08 AM
  • Thank you so much Louis Vella!!!! How did u figure this one out :O? It fixed my start up problem and the connection error thingy. Now its just overheating..lol. And the battery fried itself and like 2GB of RAM because of faulty HP batteries!
    Sunday, July 26, 2009 9:22 PM
  • Thanks!
    The netsh command worked perfectly - tried booting in safe mode first but that didn't work.
    Saturday, September 26, 2009 1:09 AM
  • Omg Louis Vella you are my hero I had no clue what to do so glad I stumbled onto your post I did your winsock reset and restarted my comp and everything is working fine (knock on wood) lets hope it stays that way
    Sunday, January 03, 2010 4:20 PM
  • Thank you very much Louis Vella! The long lasting performance probem with my HP Pavillion laptop and network connection issues are resolved with "netsh winsock reset" command.

    Thursday, April 22, 2010 4:20 AM
  • Louis, You and your solution are awesome.  THANK YOU FOR THE EASY, QUICK FIX!  I have been fighting this problem for over 2 weeks and even though I have some knowledge of repair, error fixes, etc.  this one had me stumped.  My computer was fixed and up and runnin g in about 15 minutes, including the reboot, and the time to take a couple of advil.  THANKS AGAIN!!!!!

    Dale

    Saturday, July 17, 2010 4:22 AM
  • Thanks Louis. It worked for me.
    Monday, November 01, 2010 1:20 PM
  • Cool, this worked for me after all the solutions on the web and 2 days later. Thank you Louis.
    Monday, November 22, 2010 6:11 PM
  • fixed a problem at a computer in our shop!! thanks.

    I forgot this command after all those years :D

    Thursday, December 30, 2010 7:51 AM
  • Louis Vella are you Awesome, you save my live, and your solution is incredible easy, Thank you very much.
    Thursday, March 03, 2011 7:06 AM
  • Thank you Louis!  Three years later and your solution is still working.
    Saturday, September 24, 2011 2:44 AM
  • three years on Louis... wonderful fix. Mine occured after a Microsoft fixit to restore the hibernate function on an old Vista Ultimate system.

    Thank you, you deserve all the accolades. I will sleep well tonight for a change!

    Sunday, February 26, 2012 1:54 PM
  • Louis, thank you very much! This was a huge help!
    • Proposed as answer by John Y. Chan Wednesday, July 18, 2012 3:22 AM
    Wednesday, April 04, 2012 5:03 AM
  • Hello, Louis Vella I tries your solution, it says "netsh" is not a command or something but I restarted it anyways. Will it work? I did all the steps and up till typing 'netsh winsock reset' and then it says 'netsh is not a command' so is this right? I restarted it but is there anything wrong?
    Friday, June 21, 2013 2:06 PM
  • Luis Veila
    Is dangerous to go alone take this:
    ♥♥♥♥
    Your solution worked, thank you :)
    Tuesday, March 11, 2014 3:20 PM
  • I also had the same issue and the above solution did not work.

    My issue was caused by corruption in the TCP/IP Stack

    To fix, you will need to run a command prompt as administrator

    Start > All Programs > Accessories > Command Prompt (Right-Click and Run as Administrator)

    At the command Prompt type : netsh winsock reset

    Ignore all errors, restart and voila'

    This also resolved my issue on Server 2008 R2 > RDS Session Host.
    Wednesday, July 16, 2014 10:37 PM