none
Win 7 Itunes Bonjour Service

    Question

  • Win 7 64bit SP1 on Windows 2003 Domain

    Itunes 10.5.1.42

    I keep getting this in my event log over and over

    Type :  Error
    Date :  11/21/2011
    Time :  3:02:24 PM
    Event :  100
    Source :  Bonjour Service
    Category : None
    User :  N/A
    Computer : PC001.our.network.net.com
    Description:
    ERROR: handle_resolve_request bad interfaceIndex 24

     

    I have the same Itunes version on an XP and Vista machine not getting this error althought they did in the beggining

     

    Any ideas or thoughts

    Thanks

     

    Tom


    Thomas R Grassi Jr
    Tuesday, November 22, 2011 3:54 AM

Answers

  • I see other people having this issue when their WiFi keep having to resync.

    Is this unit wireless or wired?

    _________________________________________________________________________________________

    Please vote my post as helpful if you think it was, and mark it as an answer if it answered
    your question. That will help others with the same problem finding the answer. Thanks.

    • Marked as answer by TRGOneCare Monday, August 06, 2012 4:25 PM
    Tuesday, November 22, 2011 4:22 AM
  • I see a discussion about this issue here:

    https://discussions.apple.com/thread/3384871?start=0&tstart=0

    _________________________________________________________________________________________

    Please vote my post as helpful if you think it was, and mark it as an answer if it answered
    your question. That will help others with the same problem finding the answer. Thanks.

    • Marked as answer by TRGOneCare Monday, August 06, 2012 4:25 PM
    Tuesday, November 22, 2011 2:24 PM
  • I can sync my iphone wirelessly I have no issues doing that

    Dont know what the   Bonjour Service is looking for

    Thanks for the link good reading

    I use Kaspersky anti virus and I checked   Bonjour Service is enabled in the firewall settings to allow any access

    not sure where to go from here

     

    Tom


    Thomas R Grassi Jr
    • Marked as answer by TRGOneCare Monday, August 06, 2012 4:25 PM
    Tuesday, November 22, 2011 3:09 PM
  • Hi,

     

    Based on my research, this problem should occurs during you sync date between Windows and iPod/iPad through WIFI. Here is some information about Bonjour Service

    http://support.apple.com/kb/dl999

     

    You could try to reboot the computer and the wireless route then check the issue again.

     

    If the issue persists, I suggest that you could contact Apple support to get more help.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by TRGOneCare Monday, August 06, 2012 4:25 PM
    Thursday, November 24, 2011 10:32 AM
  • This is not a wireless router issue

    This must be something on Windows 7

    I have Vista and XP machines not producing this error

    It happens almost everyday now

    Pc was rebooted and it still happens

    This is a 64bit version of Windows 7 and so is Itunes

     

    Tom


    Thomas R Grassi Jr
    • Marked as answer by TRGOneCare Monday, August 06, 2012 4:25 PM
    Tuesday, November 29, 2011 1:38 AM
  • Hi,

    Based on my knowledge, I cannot find any unknown problem between Windows 7 and Bonjour service. You could perform a Clean Boot to check whether this problem is caused by third party software confliction:
    http://support.microsoft.com/kb/929135

    Note: Clean Boot is a step of troubleshooting, we can go back to normal by running MSCONIFG.

    Please understand, this service is not published by Microsoft, we haven’t much information about it. If the problem persists, I suggest that you may contact Apple support to check the problem.
    http://www.apple.com/support/

    Thank for your understanding.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by TRGOneCare Monday, August 06, 2012 4:25 PM
    Wednesday, November 30, 2011 3:27 AM
  • Both no help

    Keep getting this everyday

    Client application bug: DNSServiceResolve(d0:23:db:15:48:c5@fe80::d223:dbff:fe15:48c5._apple-mobdev._tcp.local.) active for over two minutes. This places considerable burden on the network.

     

    This one today over and over

     

    Need some help

     

    Tom


    Thomas R Grassi Jr
    • Marked as answer by TRGOneCare Monday, August 06, 2012 4:25 PM
    Wednesday, November 30, 2011 11:33 PM
  • Same problem here.

    Client application bug: DNSServiceResolve(d0:23:db:28:36:52@fe80::d223:dbff:fe28:3652._apple-mobdev._tcp.local.) active for over two minutes. This places considerable burden on the network.

    and

    ERROR: handle_resolve_request bad interfaceIndex xx

     

    Getting these messsages since a couple of months on Win7 64bits over wireless. Can't get to sync my iPhone over wifi. Airplay doesn't work either so I can't play my tunes through my AppleTV and Airport Express.

    Bonjour services is up after a reboot but crashes soon after. Tried to remove all apps from Apple and reinstalling. Still does not work.

    Please help!!

    • Marked as answer by TRGOneCare Monday, August 06, 2012 4:25 PM
    Wednesday, December 07, 2011 2:00 AM
  • Hi, Getting the same thing, I am thinking the problem is restricted to Bonjour/itunes on windows 7 64bit. not sure if this is related but was trying to sync both my wife's home iphone AND work phone on itunes. The home iphone was the first phone I set up for wireless syncing and it works fine. I tried to set up the work iphone second and no matter what I tried the work iphone would not sync wirelessly. I have a second installation of windows 7 64bit on a second drive to test issues and I tried to replicate this issue but set up the work iphone FIRST to wirless sync. The work iphone then began to sync perfectly wirelessly but this time when the home phone was setup up second THIS failed. it seems that itunes will let you set up one phone and one phone only to sync wirelessly and then all others behind that fail. Again, not sure if its related to this error message or not. Honestly, iphones, itunes and anything i related is a big pain the butt on Windows. Thats my experience anyhow.
    • Marked as answer by TRGOneCare Monday, August 06, 2012 4:25 PM
    Saturday, December 24, 2011 1:54 AM
  • I keep getting this every so often as I am the original one who posted this

    I can connect my iphone 4s via wireless with no problem and it syncs with no problem wirelessly

    They Apple must have a bug with windows 7 64 but like you all are saying

    I reported it on the apple site but good luck getting an answer

    Thats why I stay with ms and pcs

    If any one has any luck please post here

     

    Happy holiday everyone

     

    Tom


    Thomas R Grassi Jr
    • Marked as answer by TRGOneCare Monday, August 06, 2012 4:26 PM
    Saturday, December 24, 2011 2:32 AM
  • That error looks to me that your Bonjour is trying to use ipv6 dns service to resolve name and chocking on it because it can't find DNS server.

    I would simply turn off ipv6 on your NIC adapter and restart.

     

    • Marked as answer by TRGOneCare Monday, August 06, 2012 4:26 PM
    Saturday, December 24, 2011 4:02 AM
  • Hey Everyone still getting this error

    everytime I start Itunes on my Windows 7 64 bit PC

    It does not happen on my Windows Vista 32 bit PC

    Turned off IPv6 restarted pc still get the error.

    Ipv6 is on my vista and it does not happen

    Apple needs to get their act tegethere if they think they are going t surpass MS good luck

    Still way to many PC's vs Mac's

    The reason you dont see these on a mac is becasue apple dont let you look at the os like MS does.

    I would rather know what is going on than be blind sided by a major issue.

    Well if anyone has any ideas on a 64 bit version let me know..

    Thanks


    Thomas R Grassi Jr


    I disabled the Bonjour service since noone has answer I do not need a apple service running on my windows based computer that does not work correctly
    • Edited by TRGOneCare Monday, August 06, 2012 4:27 PM
    • Marked as answer by TRGOneCare Monday, August 06, 2012 4:27 PM
    Tuesday, April 10, 2012 1:54 AM

All replies

  • I see other people having this issue when their WiFi keep having to resync.

    Is this unit wireless or wired?

    _________________________________________________________________________________________

    Please vote my post as helpful if you think it was, and mark it as an answer if it answered
    your question. That will help others with the same problem finding the answer. Thanks.

    • Marked as answer by TRGOneCare Monday, August 06, 2012 4:25 PM
    Tuesday, November 22, 2011 4:22 AM
  • My iphone is using the verizon network 99% of the time

    I only use wireless if I need to do large app downloads or facetime which i only did once to test

    I even close down Itunes but it still happens I guess the  Bonjour Service is still active

    Maybe as a test I will stop that service

    what you think?

     

    Thanks

     

    Tom


    Thomas R Grassi Jr
    Tuesday, November 22, 2011 2:20 PM
  • I see a discussion about this issue here:

    https://discussions.apple.com/thread/3384871?start=0&tstart=0

    _________________________________________________________________________________________

    Please vote my post as helpful if you think it was, and mark it as an answer if it answered
    your question. That will help others with the same problem finding the answer. Thanks.

    • Marked as answer by TRGOneCare Monday, August 06, 2012 4:25 PM
    Tuesday, November 22, 2011 2:24 PM
  • I can sync my iphone wirelessly I have no issues doing that

    Dont know what the   Bonjour Service is looking for

    Thanks for the link good reading

    I use Kaspersky anti virus and I checked   Bonjour Service is enabled in the firewall settings to allow any access

    not sure where to go from here

     

    Tom


    Thomas R Grassi Jr
    • Marked as answer by TRGOneCare Monday, August 06, 2012 4:25 PM
    Tuesday, November 22, 2011 3:09 PM
  • Hi,

     

    Based on my research, this problem should occurs during you sync date between Windows and iPod/iPad through WIFI. Here is some information about Bonjour Service

    http://support.apple.com/kb/dl999

     

    You could try to reboot the computer and the wireless route then check the issue again.

     

    If the issue persists, I suggest that you could contact Apple support to get more help.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by TRGOneCare Monday, August 06, 2012 4:25 PM
    Thursday, November 24, 2011 10:32 AM
  • This is not a wireless router issue

    This must be something on Windows 7

    I have Vista and XP machines not producing this error

    It happens almost everyday now

    Pc was rebooted and it still happens

    This is a 64bit version of Windows 7 and so is Itunes

     

    Tom


    Thomas R Grassi Jr
    • Marked as answer by TRGOneCare Monday, August 06, 2012 4:25 PM
    Tuesday, November 29, 2011 1:38 AM
  • Hi,

    Based on my knowledge, I cannot find any unknown problem between Windows 7 and Bonjour service. You could perform a Clean Boot to check whether this problem is caused by third party software confliction:
    http://support.microsoft.com/kb/929135

    Note: Clean Boot is a step of troubleshooting, we can go back to normal by running MSCONIFG.

    Please understand, this service is not published by Microsoft, we haven’t much information about it. If the problem persists, I suggest that you may contact Apple support to check the problem.
    http://www.apple.com/support/

    Thank for your understanding.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by TRGOneCare Monday, August 06, 2012 4:25 PM
    Wednesday, November 30, 2011 3:27 AM
  • Both no help

    Keep getting this everyday

    Client application bug: DNSServiceResolve(d0:23:db:15:48:c5@fe80::d223:dbff:fe15:48c5._apple-mobdev._tcp.local.) active for over two minutes. This places considerable burden on the network.

     

    This one today over and over

     

    Need some help

     

    Tom


    Thomas R Grassi Jr
    • Marked as answer by TRGOneCare Monday, August 06, 2012 4:25 PM
    Wednesday, November 30, 2011 11:33 PM
  • Same problem here.

    Client application bug: DNSServiceResolve(d0:23:db:28:36:52@fe80::d223:dbff:fe28:3652._apple-mobdev._tcp.local.) active for over two minutes. This places considerable burden on the network.

    and

    ERROR: handle_resolve_request bad interfaceIndex xx

     

    Getting these messsages since a couple of months on Win7 64bits over wireless. Can't get to sync my iPhone over wifi. Airplay doesn't work either so I can't play my tunes through my AppleTV and Airport Express.

    Bonjour services is up after a reboot but crashes soon after. Tried to remove all apps from Apple and reinstalling. Still does not work.

    Please help!!

    • Marked as answer by TRGOneCare Monday, August 06, 2012 4:25 PM
    Wednesday, December 07, 2011 2:00 AM
  • Hi, Getting the same thing, I am thinking the problem is restricted to Bonjour/itunes on windows 7 64bit. not sure if this is related but was trying to sync both my wife's home iphone AND work phone on itunes. The home iphone was the first phone I set up for wireless syncing and it works fine. I tried to set up the work iphone second and no matter what I tried the work iphone would not sync wirelessly. I have a second installation of windows 7 64bit on a second drive to test issues and I tried to replicate this issue but set up the work iphone FIRST to wirless sync. The work iphone then began to sync perfectly wirelessly but this time when the home phone was setup up second THIS failed. it seems that itunes will let you set up one phone and one phone only to sync wirelessly and then all others behind that fail. Again, not sure if its related to this error message or not. Honestly, iphones, itunes and anything i related is a big pain the butt on Windows. Thats my experience anyhow.
    • Marked as answer by TRGOneCare Monday, August 06, 2012 4:25 PM
    Saturday, December 24, 2011 1:54 AM
  • I keep getting this every so often as I am the original one who posted this

    I can connect my iphone 4s via wireless with no problem and it syncs with no problem wirelessly

    They Apple must have a bug with windows 7 64 but like you all are saying

    I reported it on the apple site but good luck getting an answer

    Thats why I stay with ms and pcs

    If any one has any luck please post here

     

    Happy holiday everyone

     

    Tom


    Thomas R Grassi Jr
    • Marked as answer by TRGOneCare Monday, August 06, 2012 4:26 PM
    Saturday, December 24, 2011 2:32 AM
  • That error looks to me that your Bonjour is trying to use ipv6 dns service to resolve name and chocking on it because it can't find DNS server.

    I would simply turn off ipv6 on your NIC adapter and restart.

     

    • Marked as answer by TRGOneCare Monday, August 06, 2012 4:26 PM
    Saturday, December 24, 2011 4:02 AM
  • Hey Everyone still getting this error

    everytime I start Itunes on my Windows 7 64 bit PC

    It does not happen on my Windows Vista 32 bit PC

    Turned off IPv6 restarted pc still get the error.

    Ipv6 is on my vista and it does not happen

    Apple needs to get their act tegethere if they think they are going t surpass MS good luck

    Still way to many PC's vs Mac's

    The reason you dont see these on a mac is becasue apple dont let you look at the os like MS does.

    I would rather know what is going on than be blind sided by a major issue.

    Well if anyone has any ideas on a 64 bit version let me know..

    Thanks


    Thomas R Grassi Jr


    I disabled the Bonjour service since noone has answer I do not need a apple service running on my windows based computer that does not work correctly
    • Edited by TRGOneCare Monday, August 06, 2012 4:27 PM
    • Marked as answer by TRGOneCare Monday, August 06, 2012 4:27 PM
    Tuesday, April 10, 2012 1:54 AM
  • Still no answer to this? I've done everything I can think of, and I am a systems/network admin. Please advise if there is a resolution someone has found for WiFi syncing not working with iTunes x64 and Windows 7 x64 due to the "handle_resolve_request bad interfaceIndex...." Bonjour Service error.

    Not to mention this problem causes Windows 7 to run VERY slowly. I even used Microsoft's "IPv6 Disable Fix-It Tool" in order to COMPLETELY disable IPv6 on ALL interfaces. No improvement.

    Thanks,

    -Evan

    Wednesday, July 09, 2014 5:50 AM