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Error 1402 Registry Permissions Office 2010

    Question

  • I am trying to remove Office 2010 Pro Plus x64 and replace it with the x86 version for compatibility reasons.  When I attempt an uninstall in Programs and Features, I receive an error 1402 about not having correct permissions on registry key hkey_local_machine32\software\microsoft\internet explorer\extensions\{}

    Firstly I cannot seem to locate HKLM32 anywhere in the registry.  This error also happens whwn trying to perform an in place upgrade as suggested here-> http://social.technet.microsoft.com/forums/en-us/w7itprogeneral/thread/C030E4FC-4DD5-4E51-AF6F-E319A8F1C63B

    Has anyone seen this before?  OS is Windows 7 Pro x64

    thanks 


    Derek Schauland, MCSE | Microsoft MVP - File System Storage | Technology Addict
    Wednesday, March 30, 2011 7:29 PM

Answers

All replies

  • Hi,

     

    Thanks for posting in Microsoft TechNet Forum.

     

    First, you could try the following article to see if you could fix this issue:

     

    How do I uninstall Office 2003, Office 2007 or Office 2010 suites if I cannot uninstall it from Control Panel?

     

    Meanwhile, regarding this is an issue related to Office 2010, it is also recommended to post at our corresponding forum for further help if you cannot resolve your problem via the methods above:

     

    Microsoft Office for IT Professionals Category

     

    Hope it helps.

     

    Alex Zhao

    TechNet Subscriber Support in forum.

    If you have any feedback on our support, please contact tngfb@microsoft.com


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Thursday, March 31, 2011 9:55 AM
    Moderator
  • Hi,

     

    I am just writing to check the status of this thread. Do you have any further questions or concerns? Please feel free to let us know.

     

    Alex Zhao

    TechNet Subscriber Support in forum.

    If you have any feedback on our support, please contact tngfb@microsoft.com


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Thursday, April 07, 2011 2:04 AM
    Moderator
  • Hi,

     

    As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will mark it as ‘Answered’ as the previous steps should be helpful for many similar scenarios. If the issue still persists, please feel free to reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish.

     

    BTW, we’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems. Thanks for your understanding and efforts.

     

    Alex Zhao

    TechNet Subscriber Support in forum.

    If you have any feedback on our support, please contact tngfb@microsoft.com


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Monday, April 11, 2011 1:55 AM
    Moderator