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Windows Store doesn't let me upgrade to 8.1, says I am not administrator

    Question

  • Hello, I am trying to upgrade my Windows 8 to Windows 8.1 with Windows Store. But Store refuses to let me download, saying I do not have administrator rights. I am with an administrator account and a ms account login. But it still doesn't let me. I put UACs at minimum. I tried creating a new admin account, same problem. With the integrated account Administrator, which was desactivated, I can't access Store at all. I did all the updates, I ran a MS FixIt utility to checkproblems with Windows update, it fixed nothing.....

    How can I upgrade to Windows8.1? Actually my question should be, how do I give myself the rights to do it?

    I am really not happy of not having rights on my own machine.

    Thank you for your help. I am really lost here :)

     
    • Edited by NoraDimi Sunday, January 26, 2014 12:37 PM
    Sunday, January 26, 2014 10:51 AM

Answers

  • Try this it worked for me

    First, find where all the updates for windows are listed.  Go to Control Panel ---> Programs.  Then under Programs and Features, you'll see a link called "View Installed Updates".  Under Microsoft Windows, scroll until you find KB2871389.  Uninstall it, and then accept the prompt to reboot your computer.

    Now, login under your account (that has admin privileges) and then go to the corner until the floating menu comes up and choose settings.  From settings choose change PC settings at the bottom.  Then, click on "windows update" at the bottom of the right hand side of your screen.  Check for updates now and it will take a few minutes, but they will find one (KB2871389).  There is a message telling you that it will download automatically in a few days, but ignore that, click on the link for one important update, and choose install now (or some such thing). 
    Log in on an admin account, go to the store, choose the 8.1 update, and now, no admin problems.

    Wednesday, January 29, 2014 6:36 PM

All replies

  • Hello, I am trying to upgrade my Windows 8 to Windows 8.1 with Windows Store. But Store refuses to let me download, saying I do not have administrator rights. I am with an administrator account and a ms account login. But it still doesn't let me. I put UACs at minimum. I tried creating a new admin account, same problem. With the integrated account Administrator, which was desactivated, I can't access Store at all. I did all the updates, I ran a MS FixIt utility to checkproblems with Windows update, it fixed nothing.....

    How can I upgrade to Windows8.1? Actually my question should be, how do I give myself the rights to do it?

    I am really not happy of not having rights on my own machine.

    Thank you for your help. I am really lost here :)

     
    Hi. I am having the exact same problem.  My laptop is new and I only set it up yesterday and I am an administrator and it won't allow me to update.
    Sunday, January 26, 2014 4:17 PM
  • Hello, HStar123,

    my laptop is also brand new, a Dell. Do you think it is a problem with the passwords on the bios itself? I have been on that for a week now! What have you tried?  

    Sunday, January 26, 2014 4:38 PM
  • Yes mine is Dell too.  Its an Inspiron 15 3521.  I don't know what to try, I've been searching around for solutions but can't find anything.  Have you tried anything?  I might consider reinstalling everything if it persists
    Sunday, January 26, 2014 9:39 PM
  • I also have a dell and am having the same problem
    Monday, January 27, 2014 2:44 AM
  • For the record, my laptop is a Dell Inspiron 15R 5537. I did go through an entire reinstall of everything but ended up with the same result. My next stop is to contact Dell directly.

    Monday, January 27, 2014 7:18 AM
  • Well theres no point me trying to reinstall everything.  I will probably contact Dell or Windows.

    Monday, January 27, 2014 10:23 PM
  • Has anyone found an answer? Having same exact issues on my new Dell XPS Touch 27
    Wednesday, January 29, 2014 3:35 PM
  • Just disconnect the ethernet cable- it will fix it!
    • Proposed as answer by Tchn4te Thursday, March 06, 2014 4:26 AM
    Wednesday, January 29, 2014 5:34 PM
  • Try this it worked for me

    First, find where all the updates for windows are listed.  Go to Control Panel ---> Programs.  Then under Programs and Features, you'll see a link called "View Installed Updates".  Under Microsoft Windows, scroll until you find KB2871389.  Uninstall it, and then accept the prompt to reboot your computer.

    Now, login under your account (that has admin privileges) and then go to the corner until the floating menu comes up and choose settings.  From settings choose change PC settings at the bottom.  Then, click on "windows update" at the bottom of the right hand side of your screen.  Check for updates now and it will take a few minutes, but they will find one (KB2871389).  There is a message telling you that it will download automatically in a few days, but ignore that, click on the link for one important update, and choose install now (or some such thing). 
    Log in on an admin account, go to the store, choose the 8.1 update, and now, no admin problems.

    Wednesday, January 29, 2014 6:36 PM
  • This worked. Thank you!
    Saturday, February 01, 2014 6:54 PM
  • Worked. Thanks!
    Saturday, February 01, 2014 11:06 PM
  • Your welcome! Its such a relief when it works.  Found it on another forum and shared it here
    Saturday, February 01, 2014 11:24 PM
  • Your welcome! Its such a relief when it works.  Found it on another forum and shared it here
    Saturday, February 01, 2014 11:24 PM
  • Try this it worked for me

    First, find where all the updates for windows are listed.  Go to Control Panel ---> Programs.  Then under Programs and Features, you'll see a link called "View Installed Updates".  Under Microsoft Windows, scroll until you find KB2871389.  Uninstall it, and then accept the prompt to reboot your computer.

    Now, login under your account (that has admin privileges) and then go to the corner until the floating menu comes up and choose settings.  From settings choose change PC settings at the bottom.  Then, click on "windows update" at the bottom of the right hand side of your screen.  Check for updates now and it will take a few minutes, but they will find one (KB2871389).  There is a message telling you that it will download automatically in a few days, but ignore that, click on the link for one important update, and choose install now (or some such thing). 
    Log in on an admin account, go to the store, choose the 8.1 update, and now, no admin problems.


    I had exactly the same problem and this worked a charm!

    I was unable to install 8.1 despite using my Admin account, but this fixed it.

    But I worry for anyone who doesn't have tech knowledge, because this is the last thing in the world anyone would consider trying.

    • Proposed as answer by Kent.Faulkner Thursday, July 03, 2014 2:35 PM
    • Unproposed as answer by Kent.Faulkner Thursday, July 03, 2014 2:36 PM
    Wednesday, February 05, 2014 8:11 PM
  • I just look this up and i dont find this file on my computer at all. Any other ideas. I also have a dell, Insp, 17 7000. Its new and got it less then 4days ago.


    Sunday, February 09, 2014 7:47 PM
  • Hi there, thanks for the information. I have just got a brand new Dell PC and was having the 8.1 problems. Followed the above and it cured the problem straight away.

    Really nice to have a solution described in easy to understand language.

    Wednesday, February 19, 2014 1:41 PM
  • Thank you. It worked .

    Friday, February 21, 2014 4:48 AM
  • This worked for me. Thanks so much for the info

    Saturday, February 22, 2014 1:48 AM
  • This answer helped me.  Thanks!
    Saturday, February 22, 2014 11:42 AM
  • Thanks!

    I searched for a very long time and tried various things but this worked perfectly for me :)

    Saturday, February 22, 2014 3:21 PM
  • This worked. I don't know how you knew it would, but it worked! Thank you!
    Sunday, February 23, 2014 10:16 PM
  • Does someone know why this works?  Is it because the patch was installed (by Dell) before the user was created?
    Monday, February 24, 2014 3:17 AM
  • I can not find that file do you have another suggestion?
    Tuesday, February 25, 2014 5:54 AM
  • I too cannot find this update in my logs. I just bought a brand new Dell 15 3521 and would love to update to 8.1.
    Wednesday, February 26, 2014 5:36 AM
  • Thanks so much worked great
    Thursday, February 27, 2014 5:28 AM
  • After digging through half a dozen forum threads trying to find an answer to this Administrator block on the 8.1 upgrade, this worked for me exactly as HStar123 said it would.
    Thursday, February 27, 2014 1:36 PM
  • This worked perfectly for me. Thank you so much!
    Monday, March 03, 2014 1:17 AM
  • ...followed your instructions and was able to install windows 8.1 .....thanks
    Saturday, March 08, 2014 6:01 AM
  • Try this it worked for me

    First, find where all the updates for windows are listed.  Go to Control Panel ---> Programs.  Then under Programs and Features, you'll see a link called "View Installed Updates".  Under Microsoft Windows, scroll until you find KB2871389.  Uninstall it, and then accept the prompt to reboot your computer.

    Now, login under your account (that has admin privileges) and then go to the corner until the floating menu comes up and choose settings.  From settings choose change PC settings at the bottom.  Then, click on "windows update" at the bottom of the right hand side of your screen.  Check for updates now and it will take a few minutes, but they will find one (KB2871389).  There is a message telling you that it will download automatically in a few days, but ignore that, click on the link for one important update, and choose install now (or some such thing). 
    Log in on an admin account, go to the store, choose the 8.1 update, and now, no admin problems.

    Help! This didnt work for me. I uninstalled it and restarted laptop but when I did the windows update and tried to install update it gave me an error 80070103. what can I do?
    Tuesday, March 11, 2014 1:16 AM
  • Worked! Thanks
    Tuesday, March 11, 2014 4:11 AM
  • Worked for me too! Thanks. I also have brand new Dell Inspiron laptop and had admin issues. Was able to upgrade to Windows 8.1 after uninstalling and reinstalling ms windows update KB2871389.
    Tuesday, March 11, 2014 4:23 AM
  • Thank you, thank you, thank you! This worked like a charm for me as well! And your instructions are crystal clear so it only took a few minutes to do. Thanks again so much!
    Wednesday, March 12, 2014 4:10 PM
  • What worked for me was creating another user account, logging in as the new user then back in as the 1st user (do this twice).  The 2nd time I logged back in as the 1st user it let me download 8.1
    • Proposed as answer by gamma_7 Wednesday, July 02, 2014 10:34 AM
    Tuesday, March 18, 2014 12:35 AM
  • THIS WORKS!!!!!!!!!

    Thanks a lot for the quick an easy fix.  

    Friday, March 21, 2014 2:38 AM
  • perfect also for me thanks
    Friday, March 21, 2014 2:55 PM
  • You are a genius. Thank you, thank you, thank you! I'm not worthy.
    Sunday, March 23, 2014 7:19 PM
  • This did not work for me. After I deleted the update and went to MS. Selected download and it sat there with the little window screen with the shopping bag handle and never proceeded to the next screen. I have been trying for a month to get the update. I have a Dell Inspiron 15 3521.
    Tuesday, March 25, 2014 1:10 PM
  • Just wanted to let everyone know that this worked for me as well! I recently purchased a Dell Inspiron 15, and ran into the same problems as everyone else seems to be having. I was so frustrated that I am not a "true" admin, or whatever. But anyway, this is a safe solution. Thank you so much HStar123!
    • Proposed as answer by ryu457 Saturday, July 19, 2014 7:32 PM
    • Unproposed as answer by ryu457 Saturday, July 19, 2014 7:32 PM
    Thursday, March 27, 2014 5:12 PM
  • Hello,

    I followed these instructions but upon going into "View Installed Updates" under Programs and Features I do not see KB2871389 listed. Any ideas? This is driving me crazy.

    Friday, March 28, 2014 5:04 AM
  • I am having the same problem. I cannot find that update. What the heck?

    Friday, March 28, 2014 5:06 AM
  • Thank You
    Friday, April 04, 2014 9:25 PM
  • I also have a new inspiron 15R.  Same issue -- I have an account that can generate other accounts, but am not an administrator.  Also I checked this account, which is the first account on the system, that is / is not administrator can't generate other accounts that are administator

    I deleted KB2871389 -- was told to reboot -- and the system is just sitting there saying 'preparing to configure Windows -- do not turn off your computer.

    Will give it another minute -- then I will have to turn off the computer and see if I can recover

    Saturday, April 05, 2014 3:40 AM
  • Although I got the message, after executing this fix, 'update failed to ...." the removal alone had done enough to make the update to 8.1 download.

    Rethink Microsoft

    Sunday, April 06, 2014 3:10 AM
  • If you have a Dell machine, also note this issue with the pre-installed backup and recovery software

    http://www.dellbackupandrecovery.com/en-us/Index.html

    No mention of this on most forums but this did the trick for me.

    Monday, April 07, 2014 3:45 PM
  • Thanks Hstar123 and Moderator,

    This does indeed work!  I don' know what you do for a living Hstar123... but I would like to take lessons from you on Windows!!  Don't know how you knew this unless you work for MS...Anyway thank again!

    Friday, April 11, 2014 7:40 PM
  • Thanks A million this finally worked for me. I have Dell laptop and this is just what I needed. Thanks!!!
    Friday, April 18, 2014 9:54 AM
  • Worked for me too on new Asus - thank you
    Monday, April 21, 2014 2:35 PM
  • Thank you :) it's working now 
    Monday, April 21, 2014 5:03 PM
  • There is no KB2871389 on my computer.  Nowwhat?
    Tuesday, April 22, 2014 12:56 AM
  • This just worked for me also.  Thanks for posting.  New Dell just out of the box, like some other posters.
    Friday, April 25, 2014 4:07 AM
  • I just brought home a new Dell XPS 12 and had the same problem. It would not let me update to Windows 8.1 advising I was not logged in as the Administrator, even though I was. This post is correct that you need to find KB2871389 and uninstall it, and accept the prompt to reboot.  The difference in my experience is when I went to the floating menu's 'Settings' option and chose 'Change PC Settings'...and clicking on "windows update" on the bottom of the right hand side of my screen it did run for several minutes but did NOT return a message that I needed to update anything.  It also did not return a message that I needed to download BK2871389 in a few days.  Instead I just went back into the Windows Store and selected the download for 8.1.  When I did that I no longer got a message advising I could not download windows 8.1 because I was not logged on as the administrator.  The program is now installing without any problems.  THANKS MICROSOFT, NO WONDER EVERYONE HATES WINDOWS 8!!!!  It is a miracle I found this post.  I have to assume the bulk of users out there are having this same problem.  Why haven't Microsoft addressed this by now?  It is April 27, 2014.  This is ridiculous.  That said I love my Dell XPS 12, sure am missing Windows 7 though!!!!!!!!!!!!

    Monday, April 28, 2014 1:51 AM
  • For people unable to find this KB installed on their system, they can download and install it by going to the article here: http://support.microsoft.com/kb/2871389

    Scroll down to the "More Information" section and you will see three packages to choose from . Most people will have x64(64-bit) systems, but to be sure of which you need (x86, x64 and x64 for Server):

    1. Move your mouse to the corner of the screen until the floating bar appears > click the Search magnifying glass

    2. Type in Control Panel > a tile will appear on the left of the screen > click the Control Panel tile

    3. Click System and Security > click System

    4. On the window now presented, look at System Type > you will see whether you are using a 32-bit (x86) or 64-bit (x64) version.

    Choose the download (on the KB article page) that matches your system type and install it. Be careful not to use the server version unless you are running Windows Server 2012.

    Thursday, May 01, 2014 8:00 AM
  • Thanks Nora, its really works!.. Excellent resolution!
    Saturday, May 03, 2014 5:11 AM
  • Thanks a million!!! This worked for me.  It is nice to have control over my machine.

    Rose

    Sunday, May 04, 2014 1:39 PM
  • Awesome. It didn't find the new update after I uninstalled it, but it FINALLY allowed me to download 8.1
    Monday, May 05, 2014 1:34 AM
  • my friend has the same issue and I told him about your instructions. and as of this moment, he said it seems like it's downloading. He didn't get that admin. rights message.  He said it will take a little while for him to know if it will download all of 8.1.

    but both him and me want to thank you so very much for your instructions because it did eliminate that message he was getting about him needing admin. rights, especially when he is the admin. and now it allowed him to start the downloading process.

    if I can get back to this link, I will give you an update about the completion of the updating.

    thanks again.

    bruce and bruce

    Tuesday, May 06, 2014 7:47 PM
  • Hi,

    I tried removing KB2871389 in the windows installed programs. But now, i'm not able to open the windows update in the windows app store. yet, i dont have any problem in opening other apps in the app store

    Thanks in advance

    Thursday, May 08, 2014 6:46 AM
  • Hello,

    I followed these instructions but upon going into "View Installed Updates" under Programs and Features I do not see KB2871389 listed. Any ideas? This is driving me crazy.

    Hi

    Yeah, that's exactly what happened to me,

    Its driving me crazy too. Im only young, the stress is getting to me really badly. I need clearer instructions please

    Wednesday, May 14, 2014 5:56 PM
  • I too had the administrator problem. I uninstalled and reinstalled the update and now when I try to do the 8.1 download it tells that it couldn't be completed and to try again. I tried 3 times. What do I do now? I spent five hours at best buy today with a Microsoft tech and he had no idea, not even about this specific update. Ugh.
    Friday, May 16, 2014 2:16 AM
  • 

    Same thing as a lot of posters above: Cannot download to Windows 8.1. I tried uninstalling and reinstalling BK2871389, as mentioned above. I am logged in as administrator.... Have logged out, switched user and OF COURSE it says I have to have be logged in as administrator to download 8.1. Good grief, Charlie Brown (or in this case Bill Gates??? lol)

    Neither of my computers will update to 8.1. Different brands, ones a laptop, one a desktop. It doesn't seem to matter.

    The Windows store doesn't even work for me. I click on it, it flips around, it bounces back......BTW, I don't use the tiles, I use Classic Shell (dot Net). Highly recommended.

    Wouldn't bother me so much that I cannot update but I get those annoying prompts every few days to update to 8.1. If they can prompt me to install it once or twice a week, week in and week out, why can't they just automatically install the darn update instead???

    ...We had it all figured out with XP, now Windows 8 screws that all up. It was so much easier with going to MS website and getting the updates. Why can't we simply do that for the 8.1 update?

    Thursday, May 22, 2014 1:45 AM
  • I tried this all was going good until I went to the store using admin account and the little green dots were running across the top of the page I thought it was downloading but then a note popped up saying I can not do this with the default admin, now, I have never heard of this before, what is going on, how do I take care of this one. I am using a Samsung gamer laptop.
    Sunday, May 25, 2014 6:43 PM
  • Worked for me! Thanks. On restart it said it couldn't remove the update and reverted. But it did work.
    Wednesday, May 28, 2014 5:20 AM
  • do you got any answer if you please tell me
    Friday, May 30, 2014 2:59 AM
  • ok i tried this, it went to the reboot and everything but now when i open the app store it wont open, it worked before i did all of this and now i cant do anything, :( help!!! oh and please ;)
    Thursday, June 12, 2014 9:41 PM
  • ok i tried this, it went to the reboot and everything but now when i open the app store it wont open, it worked before i did all of this and now i cant do anything, :( help!!! oh and please ;)

    Hi Dawnb75,

    I too was unable to open app store uninstalling and rebooting but after installing the new update, it started working perfectly fine.

    And the above mentioned method worked perfectly for me.... Thanks a ton Hstar :-)

    Friday, June 13, 2014 8:50 PM
  • thank you very much for this solution, i was having the same problem and after one call and then being switched from 4 different compartments at HP and one call to canada i finally got my senses and did a search for this problem and this was the first website that popped up and your solution worked , i deleted the updated did a search for updates and downloaded the two that popped up and then went to to the store to upgrade and it freaking works.  thank you very much  martin 
    Tuesday, June 17, 2014 5:21 PM
  • THANK YOU, THANK YOU, THANK YOU, A MILLION, NO,  INFINITY TIMES THANK YOU, IT WORKED LIKE A CHARM. THANK YOU !!!!!!!!!!! YOUR A GENIUS!!! ♥ ♥ ♥
    Thursday, June 19, 2014 7:09 AM
  • Thanks! This ended up working, although I had to wait a bit - at first after I re-installed the windows update KB-something, it just displayed a message along the lines of "An error occurred, could not install update."
    Friday, June 27, 2014 5:58 PM
  • D8Hj's answer (create a new user, log in as that, then log back in as the original admin account) worked for me too.  I didn't want to muck around uninstalling updates, as I have just had a nightmarish time trying to deal with tangled-up updates on my wife's computer (which was already at 8.1).

    I discovered the first time I tried D8Hj's approach that I was logged in as both users.  I had to make sure I was logged out of the new (non-admin) account before logging back in to my admin account.

    The machine that didn't want to let me upgrade to Windows 8.1 was a fairly new Dell desktop.



    • Edited by gamma_7 Wednesday, July 02, 2014 10:47 AM
    Wednesday, July 02, 2014 10:41 AM
  • Jessica_Deen's suggestion was right on the money! Thanks so much!
    Wednesday, August 06, 2014 6:37 PM
  • Hi thank you..  as suggested I have uninstalled but when I clicked after check for windows update it has searched for updates and display message "you are set to automatically install updates " we'll install 50 important automatically. they'll be installed during your pc scheduled maintenance. please advise me what shall I do??

    Thank you in advance...

    Wednesday, August 13, 2014 3:38 AM
  • My laptop has the same problem but mine doesn't have KB2871389, what do I do?
    Tuesday, August 19, 2014 12:28 AM
  • Thank you so match for freeing me from the frustration. Having said that this is one of the ways that Microsoft is losing the competition, I have been struggling with a number of issues ever since getting my Windows laptop. The setting of accounts was also another conundrum. With this experience I won't even consider a Wimndows phone, I will stay with Android.
    Thursday, August 21, 2014 9:13 AM
  • Thank you! It works now. This update has been so annoying to try and install. Hopefully, I won't have to worry about this problem anymore. 
    Friday, August 22, 2014 9:29 PM
  • Thank you HStar123
    Saturday, August 23, 2014 7:35 AM