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Internet Explorer 7 cannot display the Webpage....HELP!!!

    Question

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    I am running Windows XP Professional SP2 with all available updates.  I am not able to connect to the web and recieve the message "Internet Explorer Cannot Display the Webpage".  I have disabled the Firewall and have disabled the Antivirus Program.  I have ran Ad-Aware 2007 and have ran WinsockXPFix, ISPFIX, LSPFix, RegCure and they have corrected found problems with out correcting the connection problem.  I can see my Local Network but not the WAN through IE.  I have even tried reinstalling IE7 and Windows XP Pro (over itself) and yet I still can not see the web.

     

    The only updates that I have not installed is the .NET Framework 2.0 Update and the 3.0 Update.

     

    I have searched the forum for assistance and have tried everything that has been suggested in previous forums without success.  I am just about ready to REFORMAT and RE-Install the OS to see if that works.  I am able to get online with other computers (both Wired and Wireless) over the same network but not on my DELL Inspiron 5100 Laptop that is having the issues.

     

    Any information that you can provide to aid in the repair of the problem is greatly appreciated. 

     

    Thanks,

     

    Ray

    Sunday, March 09, 2008 9:41 PM

Answers

All replies

  •  R Brown wrote:
    I am running Windows XP Professional SP2 with all available updates.  I am not able to connect to the web and recieve the message "Internet Explorer Cannot Display the Webpage".  I have disabled the Firewall and have disabled the Antivirus Program.  I have ran Ad-Aware 2007 and have ran WinsockXPFix, ISPFIX, LSPFix, RegCure and they have corrected found problems with out correcting the connection problem.  I can see my Local Network but not the WAN through IE.  I have even tried reinstalling IE7 and Windows XP Pro (over itself) and yet I still can not see the web.

     

    Hi Ray Brown,

     

    Firstly, what were you doing before this? Is this a virus attack or were you reinstalling XP?

     

    Secondly, did you installed TCP/IP, and enabled DHCP/DNS? Can you ping microsoft.com? Do you have another browser such as Firefox/Opera to test Internet access? There're many reasons that could have cause this. Lastly, this forum is for discussions on SP3.

     

    Regards,

    Thomas

    Sunday, March 09, 2008 10:54 PM
  • I apollogize for posting this under this forum but there is no other forum referencing Windows XP.  When this occured is right after I had been trying to install the updates for .NET Framework 2.0 and 3.0.  IWindows stated that there were updates for the .NET, so I attempted to install them.  After Downloading Windows tried to Install the Update and it failed, stating that it could not install the updates.  I then Rebooted the system and tried to enter the Microsoft Website to find out why and how to install the .NET updates.  This is when I started having the "...Cannot Display Webpage" Message. 

     

    No, I do not have Opera or Firefox installed, never needed them.  Plus, being that I can not access the Internet with the computer is kind of hard to get either of them.  But I am sure that I could download it and burn it to a CD though.  I have ran many different Anti-Virus Utility Scans and have found nothing alone with Anti-Spy/Malware programs also which found nothing.  As for Pinging Microsoft.com.... the system states the following:

     

    Ping www.microsoft.com

     

    Pinging 1b1.www.ms.akadns.net [207.46.19.190] with 32 bytes of data:

    Request timed out.

    Request timed out.

    Request timed out.

    Request timed out.

     

    Ping statistics for 207.46.19.190:

    Packets:  Sent = 4, Recieved = 0, Lost = 4 (100% loss).

    --------------------------------------------------------------------------------------------------------------------------------

    Any other suggestions?  I do appreciate the imput that you have given me in the attempt to correct the problem.

     

    I did find others with the same problem within TechNet Forums>Exchange Server>Clients>Internet Explorer cannot display the webpage.

     

    I have uninstalled Office 2007/ All updates for Windows and IE that I could uninstall and yet I am still having the same problem.  One person stated that they found the problem with their McAfee Suite, I am not running nor have I ever ran any McAfee products.  Other suggested that changing from a Standard user to Administrator corrected the problem but I am the Administrator and there is no other "Users" logged on the system, the only profile is Administrator.

     

    Monday, March 10, 2008 1:40 AM
  • Well, I downloaded and installed Opera as suggested and that is not working either.

     

    The software is stating....  ERROR! Could not locate remote server

    You tried to access the address http://redir.opera.com/firstrun/, which is currently unavailable.  Please make sure that the Web Address (URL) is correctly spelled and punctuated, then try reloading the page.

     

    Bla, Bla, Bla

    -----------------------------

     

    There is no security software running or installed.  (uninstalled them to aid in troubleshooting)

    There is no Firewall Active.  (Deactivated the MS firewall to aid in troubleshooting)

    Internet connection is active. (I am on another PC on the same network now)

    Tried pressing F12 to disable proxy server (did not work either)

    Even tried to access a different website....  http://www.pcworld.com  (didn't work either)

    Monday, March 10, 2008 2:16 AM
  •  R Brown wrote:
    When this occured is right after I had been trying to install the updates for .NET Framework 2.0 and 3.0.  IWindows stated that there were updates for the .NET, so I attempted to install them.  After Downloading Windows tried to Install the Update and it failed, stating that it could not install the updates.  I then Rebooted the system and tried to enter the Microsoft Website to find out why and how to install the .NET updates.  This is when I started having the "...Cannot Display Webpage" Message.

     

    Ray Brown,

     

    Can you download, and install the standalone packages for .NET framework 2.0 and 3.0 instead of using windows update? The download packages are at these urls.

     

    For .NET framework 2.0

    1) http://www.microsoft.com/downloads/details.aspx?FamilyID=0856EACB-4362-4B0D-8EDD-AAB15C5E04F5&displaylang=en

    2) http://support.microsoft.com/?kbid=928365

    3) http://support.microsoft.com/?kbid=922481

    4) http://support.microsoft.com/?kbid=922770

     

    Or this standalone for .NET Framework 2.0 Service Pack 1 (x86) released on Mar 6, 2008.

    1) http://www.microsoft.com/downloads/details.aspx?familyid=79BC3B77-E02C-4AD3-AACF-A7633F706BA5&displaylang=en

     

    For .NET framework 3.0

    1) http://www.microsoft.com/downloads/details.aspx?FamilyId=10CC340B-F857-4A14-83F5-25634C3BF043&displaylang=en

    2) http://www.microsoft.com/downloads/details.aspx?familyid=EC2CA85D-B255-4425-9E65-1E88A0BDB72A&displaylang=en

     

    Are you sure you can browse your own local network? Can you ping any other machine's IP address? Can you look for this "hosts" file inside this directory (C:\WINDOWS\system32\drivers\etc\). Use notepad.exe to open the "hosts" file (this file does not has any file extension). What does this file contains?

     

    Lastly, you might want to try the last hope before you reinstall XP. I have make the search for you, all you've to do is click on the link below. Good luck!

     

    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?query=cannot+display+the+Webpage&dg=&cat=en_US_d02fc761-3f6b-402c-82f6-ba1a8875c1a7&lang=en&cr=&pt=&catlist=&dglist=&ptlist=&exp=&sloc=en-us

     

    Regards,

    Thomas

     

    Tuesday, March 11, 2008 11:47 AM