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NETIO.SYS BSOD

    Pregunta

  • I run Windows 7 64bit Ultimate with all latest Microsoft
    updates. I receive random BOSD with netio.sys. Both of my network card’s drivers
    are latest and up to date. This appears to be happening at the moment when
    running one specific game, World of Tanks, but I’m trying to narrow it down in
    order to have it resolve. Here is my info on memory.dm file:


    Microsoft (R) Windows Debugger Version 6.2.8229.0 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [f:\temp\memory1.dmp]
    Kernel Summary Dump File: Only kernel address space is available

    WARNING: Inaccessible path: 'c:\windows\i386'
    Symbol search path is: srv*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: c:\windows\i386
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (12 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
    Machine Name:
    Kernel base = 0xfffff800`03c5c000 PsLoadedModuleList = 0xfffff800`03ea0650
    Debug session time: Sat Mar 17 20:46:09.939 2012 (UTC - 4:00)
    System Uptime: 0 days 2:21:07.280
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ................................................................
    ................
    Loading User Symbols

    Loading unloaded module list
    .....
    TRIAGER: Could not open triage file : C:\Program Files (x86)\Windows Kits\8.0\Debuggers\x64\triage\oca.ini, error 2
    TRIAGER: Could not open triage file : C:\Program Files (x86)\Windows Kits\8.0\Debuggers\x64\winxp\triage.ini, error 2
    TRIAGER: Could not open triage file : C:\Program Files (x86)\Windows Kits\8.0\Debuggers\x64\triage\user.ini, error 2
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 7E, {ffffffffc0000005, fffff8800171c7ba, fffff88003724818, fffff88003724070}

    *** ERROR: Module load completed but symbols could not be loaded for epfwwfp.sys
    TRIAGER: Could not open triage file : C:\Program Files (x86)\Windows Kits\8.0\Debuggers\x64\triage\modclass.ini, error 2
    Probably caused by : NETIO.SYS ( NETIO!NetioCompleteCloneNetBufferListChain+9a )

    Followup: MachineOwner
    ---------

    11: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (7e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff8800171c7ba, The address that the exception occurred at
    Arg3: fffff88003724818, Exception Record Address
    Arg4: fffff88003724070, Context Record Address

    Debugging Details:
    ------------------

    TRIAGER: Could not open triage file : C:\Program Files (x86)\Windows Kits\8.0\Debuggers\x64\triage\modclass.ini, error 2

    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

    FAULTING_IP:
    NETIO!NetioCompleteCloneNetBufferListChain+9a
    fffff880`0171c7ba 488b01          mov     rax,qword ptr [rcx]

    EXCEPTION_RECORD:  fffff88003724818 -- (.exr 0xfffff88003724818)
    ExceptionAddress: fffff8800171c7ba (NETIO!NetioCompleteCloneNetBufferListChain+0x000000000000009a)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000000
       Parameter[1]: 0000000000000000
    Attempt to read from address 0000000000000000

    CONTEXT:  fffff88003724070 -- (.cxr 0xfffff88003724070)
    rax=fffffa800a49d740 rbx=fffffa800fa8e160 rcx=0000000000000000
    rdx=0000000000001000 rsi=00000000ffffff87 rdi=fffff88003724a00
    rip=fffff8800171c7ba rsp=fffff88003724a50 rbp=fffffa800d44c000
     r8=fffff78000000320  r9=0000000000000002 r10=fffff88003538e80
    r11=fffffa800fa19f40 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei ng nz na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
    NETIO!NetioCompleteCloneNetBufferListChain+0x9a:
    fffff880`0171c7ba 488b01          mov     rax,qword ptr [rcx] ds:002b:00000000`00000000=????????????????
    Resetting default scope

    DEFAULT_BUCKET_ID:  NULL_DEREFERENCE

    PROCESS_NAME:  System

    CURRENT_IRQL:  0

    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

    EXCEPTION_PARAMETER1:  0000000000000000

    EXCEPTION_PARAMETER2:  0000000000000000

    READ_ADDRESS:  0000000000000000

    FOLLOWUP_IP:
    NETIO!NetioCompleteCloneNetBufferListChain+9a
    fffff880`0171c7ba 488b01          mov     rax,qword ptr [rcx]

    BUGCHECK_STR:  0x7E

    LAST_CONTROL_TRANSFER:  from fffff8800170e336 to fffff8800171c7ba

    STACK_TEXT: 
    fffff880`03724a50 fffff880`0170e336 : 00000000`00000000 fffffa80`0fa8e030 00000000`00000000 fffff880`03724a00 : NETIO!NetioCompleteCloneNetBufferListChain+0x9a
    fffff880`03724ac0 fffff880`01a1b256 : fffffa80`0fa8e030 fffffa80`0fd5e300 fffffa80`0fd5e300 fffffa80`0fa8e100 : NETIO!NetioDereferenceNetBufferList+0x86
    fffff880`03724af0 fffff880`01a66978 : fffff880`01a6cf10 fffffa80`0fa8e160 00000000`00000000 00000000`00000000 : fwpkclnt!FwpsDereferenceNetBufferList0+0xaa
    fffff880`03724b40 fffff880`01a669ba : 00000000`00000000 00000000`00000000 00000000`00000001 00000000`00000000 : epfwwfp+0x8978
    fffff880`03724b70 fffff880`01a66f9f : fffffa80`0ad3b880 fffff880`01a6cf10 fffffa80`0ff14900 fffffa80`00000000 : epfwwfp+0x89ba
    fffff880`03724bc0 fffff800`03fce723 : fffffa80`0ad6c9d0 00000000`00000000 00000008`00000000 fffffa80`09d59040 : epfwwfp+0x8f9f
    fffff880`03724c80 fffff800`03ce2471 : fffff880`07007700 fffff800`03e78201 fffffa80`09d59000 fffff800`03e782b8 : nt!IopProcessWorkItem+0x23
    fffff880`03724cb0 fffff800`03f72f7a : 00000000`00000000 fffffa80`09d59040 00000000`00000080 fffffa80`09cdbb30 : nt!ExpWorkerThread+0x111
    fffff880`03724d40 fffff800`03cc99c6 : fffff880`03538180 fffffa80`09d59040 fffff880`035431c0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
    fffff880`03724d80 00000000`00000000 : fffff880`03725000 fffff880`0371f000 fffff880`037249e0 00000000`00000000 : nt!KiStartSystemThread+0x16


    SYMBOL_STACK_INDEX:  0

    SYMBOL_NAME:  NETIO!NetioCompleteCloneNetBufferListChain+9a

    FOLLOWUP_NAME:  MachineOwner

    MODULE_NAME: NETIO

    IMAGE_NAME:  NETIO.SYS

    DEBUG_FLR_IMAGE_TIMESTAMP:  4ce79381

    STACK_COMMAND:  .cxr 0xfffff88003724070 ; kb

    FAILURE_BUCKET_ID:  X64_0x7E_NETIO!NetioCompleteCloneNetBufferListChain+9a

    BUCKET_ID:  X64_0x7E_NETIO!NetioCompleteCloneNetBufferListChain+9a

    Followup: MachineOwner
    ---------


    domingo, 18 de marzo de 2012 1:42

Respuestas

  • Hello,

    Your BSOD was caused by epfwwfp.sys driver. It belongs to ESET Personal Firewall driver. More about it:http://www.runscanner.net/lib/epfwwfp.sys.html

    Please uninstall this security software or contact its developer Technical Support for assistance.



    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.   

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified Technology Specialist: Designing and Providing Volume Licensing Solutions to Large Organizations
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer

    domingo, 18 de marzo de 2012 21:29

Todas las respuestas

  • Since you have narrowed it down to playing a game, then you need to contact the publisher of the game for assistanvce.

    Microsoft cannot troubleshoot problems with third party software.  That is the responsibility of the third party software publisher!


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

    domingo, 18 de marzo de 2012 21:22
  • Hello,

    Your BSOD was caused by epfwwfp.sys driver. It belongs to ESET Personal Firewall driver. More about it:http://www.runscanner.net/lib/epfwwfp.sys.html

    Please uninstall this security software or contact its developer Technical Support for assistance.



    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.   

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified Technology Specialist: Designing and Providing Volume Licensing Solutions to Large Organizations
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer

    domingo, 18 de marzo de 2012 21:29
  • Thanks for all your help, updating my ESET to latest version right now.
    sábado, 31 de marzo de 2012 0:27