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Application Crash when starting a program

    Pregunta

  • We are having an issue with an application crashing after we attempt to log in. The program in Church Windows 15.11.1, which is listed as being Windows 7 compatible, and we've stumped their technical support.

    Our workstation is a Windows 7 Pro, 64-bit, Intel E5500 2.8GHz with 4GB of memory.

    Upon launching, the application checks the SQL Server database (SQL Server 2005), and presents the login window. Upon logging in, the application crashes with an "Executable has stopped working" dialog.

    In the Event Viewer, this message is accompanied by a pair of events: 1000 and 1001

    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
      <Provider Name="Application Error" />
      <EventID Qualifiers="0">1000</EventID>
      <Level>2</Level>
      <Task>100</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2012-03-14T19:54:49.000000000Z" />
      <EventRecordID>34092</EventRecordID>
      <Channel>Application</Channel>
      <Computer>Server</Computer>
      <Security />
      </System>
    - <EventData>
      <Data>Cw.exe</Data>
      <Data>15.11.0.1</Data>
      <Data>4edd1a72</Data>
      <Data>msrd2x35.dll</Data>
      <Data>3.51.623.0</Data>
      <Data>33ae9f19</Data>
      <Data>c0000005</Data>
      <Data>00025962</Data>
      <Data>6f0</Data>
      <Data>01cd021c13c5a24e</Data>
      <Data>C:\CW\Cw.exe</Data>
      <Data>C:\Windows\SysWOW64\msrd2x35.dll</Data>
      <Data>8e5dc913-6e0f-11e1-a340-485b39d314bc</Data>
      </EventData>
      </Event>
    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
      <Provider Name="Windows Error Reporting" />
      <EventID Qualifiers="0">1001</EventID>
      <Level>4</Level>
      <Task>0</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2012-03-14T19:54:51.000000000Z" />
      <EventRecordID>34093</EventRecordID>
      <Channel>Application</Channel>
      <Computer>Server</Computer>
      <Security />
      </System>
    - <EventData>
      <Data />
      <Data>0</Data>
      <Data>APPCRASH</Data>
      <Data>Not available</Data>
      <Data>0</Data>
      <Data>Cw.exe</Data>
      <Data>15.11.0.1</Data>
      <Data>4edd1a72</Data>
      <Data>msrd2x35.dll</Data>
      <Data>3.51.623.0</Data>
      <Data>33ae9f19</Data>
      <Data>c0000005</Data>
      <Data>00025962</Data>
      <Data />
      <Data />
      <Data>C:\Users\Marie\AppData\Local\Temp\WER14F6.tmp.WERInternalMetadata.xml</Data>
      <Data>C:\Users\Marie\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Cw.exe_478782fbf5c2d21db99572619f8514031a4971_054619e6</Data>
      <Data />
      <Data>0</Data>
      <Data>8e5dc913-6e0f-11e1-a340-485b39d314bc</Data>
      <Data>1</Data>
      </EventData>
      </Event>

    Here is the Report.WER file:

    Version=1
    EventType=APPCRASH
    EventTime=129762284900993332
    ReportType=2
    Consent=1
    UploadTime=129762284901929334
    ReportIdentifier=8e5dc914-6e0f-11e1-a340-485b39d314bc
    IntegratorReportIdentifier=8e5dc913-6e0f-11e1-a340-485b39d314bc
    WOW64=1
    Response.type=4
    Sig[0].Name=Application Name
    Sig[0].Value=Cw.exe
    Sig[1].Name=Application Version
    Sig[1].Value=15.11.0.1
    Sig[2].Name=Application Timestamp
    Sig[2].Value=4edd1a72
    Sig[3].Name=Fault Module Name
    Sig[3].Value=msrd2x35.dll
    Sig[4].Name=Fault Module Version
    Sig[4].Value=3.51.623.0
    Sig[5].Name=Fault Module Timestamp
    Sig[5].Value=33ae9f19
    Sig[6].Name=Exception Code
    Sig[6].Value=c0000005
    Sig[7].Name=Exception Offset
    Sig[7].Value=00025962
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=6.1.7600.2.0.0.256.48
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=1033
    DynamicSig[22].Name=Additional Information 1
    DynamicSig[22].Value=961f
    DynamicSig[23].Name=Additional Information 2
    DynamicSig[23].Value=961f95d98d8dbf7e8ba5db3dfaadb213
    DynamicSig[24].Name=Additional Information 3
    DynamicSig[24].Value=8093
    DynamicSig[25].Name=Additional Information 4
    DynamicSig[25].Value=8093efbfdede057f4aebdf30272721f2
    UI[2]=C:\CW\Cw.exe
    UI[3]=Executable has stopped working
    UI[4]=Windows can check online for a solution to the problem.
    UI[5]=Check online for a solution and close the program
    UI[6]=Check online for a solution later and close the program
    UI[7]=Close the program
    LoadedModule[0]=C:\CW\Cw.exe
    LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
    LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
    LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
    LoadedModule[4]=C:\Windows\system32\MSVBVM60.DLL
    LoadedModule[5]=C:\Windows\syswow64\USER32.dll
    LoadedModule[6]=C:\Windows\syswow64\GDI32.dll
    LoadedModule[7]=C:\Windows\syswow64\LPK.dll
    LoadedModule[8]=C:\Windows\syswow64\USP10.dll
    LoadedModule[9]=C:\Windows\syswow64\msvcrt.dll
    LoadedModule[10]=C:\Windows\syswow64\ADVAPI32.dll
    LoadedModule[11]=C:\Windows\SysWOW64\sechost.dll
    LoadedModule[12]=C:\Windows\syswow64\RPCRT4.dll
    LoadedModule[13]=C:\Windows\syswow64\SspiCli.dll
    LoadedModule[14]=C:\Windows\syswow64\CRYPTBASE.dll
    LoadedModule[15]=C:\Windows\syswow64\ole32.dll
    LoadedModule[16]=C:\Windows\syswow64\OLEAUT32.dll
    LoadedModule[17]=C:\Windows\system32\IMM32.DLL
    LoadedModule[18]=C:\Windows\syswow64\MSCTF.dll
    LoadedModule[19]=C:\Windows\system32\uxtheme.dll
    LoadedModule[20]=C:\Windows\system32\SXS.DLL
    LoadedModule[21]=C:\Windows\system32\CRYPTSP.dll
    LoadedModule[22]=C:\Windows\system32\rsaenh.dll
    LoadedModule[23]=C:\Windows\system32\dwmapi.dll
    LoadedModule[24]=C:\Windows\syswow64\CLBCatQ.DLL
    LoadedModule[25]=C:\Windows\system32\msiltcfg.dll
    LoadedModule[26]=C:\Windows\system32\VERSION.dll
    LoadedModule[27]=C:\Windows\system32\msi.dll
    LoadedModule[28]=C:\Windows\syswow64\SHLWAPI.dll
    LoadedModule[29]=C:\Windows\SysWOW64\msmapi32.ocx
    LoadedModule[30]=C:\Windows\SysWOW64\mscomctl.ocx
    LoadedModule[31]=C:\Windows\syswow64\comdlg32.dll
    LoadedModule[32]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7600.16661_none_ebfb56996c72aefc\COMCTL32.dll
    LoadedModule[33]=C:\Windows\syswow64\SHELL32.dll
    LoadedModule[34]=C:\Windows\system32\asycfilt.dll
    LoadedModule[35]=C:\Windows\SysWOW64\THREED32.OCX
    LoadedModule[36]=C:\Windows\SysWOW64\MFC40.DLL
    LoadedModule[37]=C:\Windows\SysWOW64\MSVCRT40.dll
    LoadedModule[38]=C:\Windows\system32\OLEPRO32.DLL
    LoadedModule[39]=C:\Windows\SysWOW64\CSCmd32.ocx
    LoadedModule[40]=C:\Windows\SysWOW64\WINSPOOL.DRV
    LoadedModule[41]=C:\Windows\SysWOW64\VSOCX32.OCX
    LoadedModule[42]=C:\Windows\SysWOW64\MFC42.DLL
    LoadedModule[43]=C:\Windows\SysWOW64\ODBC32.dll
    LoadedModule[44]=C:\Windows\SysWOW64\odbcint.dll
    LoadedModule[45]=C:\Windows\SysWOW64\CSform32.ocx
    LoadedModule[46]=C:\Windows\SysWOW64\CSText32.ocx
    LoadedModule[47]=C:\Windows\system32\QPRO32.DLL
    LoadedModule[48]=C:\Program Files (x86)\Common Files\Microsoft Shared\DAO\DAO350.DLL
    LoadedModule[49]=C:\Windows\system32\MSJET35.DLL
    LoadedModule[50]=C:\Windows\system32\expsrv.dll
    LoadedModule[51]=C:\Windows\system32\MSJTER35.DLL
    LoadedModule[52]=C:\Windows\system32\MSJINT35.dll
    LoadedModule[53]=C:\Windows\SysWOW64\msrd2x35.dll
    LoadedModule[54]=C:\Windows\SysWOW64\scrrun.dll
    LoadedModule[55]=C:\Windows\system32\mscoree.dll
    LoadedModule[56]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
    LoadedModule[57]=C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorwks.dll
    LoadedModule[58]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4927_none_d08a205e442db5b5\MSVCR80.dll
    LoadedModule[59]=C:\Windows\system32\profapi.dll
    LoadedModule[60]=C:\Windows\assembly\NativeImages_v2.0.50727_32\mscorlib\1b31ced9bb880d94fff1c6d47c16a81e\mscorlib.ni.dll
    LoadedModule[61]=C:\Windows\assembly\GAC_32\CHPSecurity\11.1006.1.0__861de743b67055ac\CHPSecurity.dll
    LoadedModule[62]=C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorjit.dll
    LoadedModule[63]=C:\Windows\assembly\GAC_32\CHPUpgradeDatabase\11.1006.1.0__861de743b67055ac\CHPUpgradeDatabase.dll
    LoadedModule[64]=C:\Windows\assembly\GAC_32\CHPObjects\11.1006.1.0__861de743b67055ac\CHPObjects.dll
    LoadedModule[65]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System\1f14b3e1ee0847f8662f513e67f92547\System.ni.dll
    LoadedModule[66]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Drawing\a09ee392fa90849f2e9313a1ebbe0279\System.Drawing.ni.dll
    LoadedModule[67]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Windows.Forms\ff30db6905f8ec024fc808ed8779c0f3\System.Windows.Forms.ni.dll
    LoadedModule[68]=C:\Windows\assembly\NativeImages_v2.0.50727_32\Microsoft.VisualBas#\4745cd79cd87ef98af5163b152088e28\Microsoft.VisualBasic.ni.dll
    LoadedModule[69]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Configuration\15742b3597258ce67cbe219005c197e5\System.Configuration.ni.dll
    LoadedModule[70]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Data\c06a0517281bb4a9c7fcaeb58d38cd63\System.Data.ni.dll
    LoadedModule[71]=C:\Windows\assembly\GAC_32\System.Data\2.0.0.0__b77a5c561934e089\System.Data.dll
    LoadedModule[72]=C:\Windows\syswow64\WS2_32.dll
    LoadedModule[73]=C:\Windows\syswow64\NSI.dll
    LoadedModule[74]=C:\Windows\syswow64\CRYPT32.dll
    LoadedModule[75]=C:\Windows\syswow64\MSASN1.dll
    LoadedModule[76]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Xml\d49f4cb0755ccc34cd35ff96dc2ef9e3\System.Xml.ni.dll
    LoadedModule[77]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Web\2df79ab909c782d3796e4107d040327d\System.Web.ni.dll
    LoadedModule[78]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.ServiceProce#\5ca17001998a75ca774d2b80eead5579\System.ServiceProcess.ni.dll
    LoadedModule[79]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Transactions\f08bed8a99fdeed5f4ec538947851e29\System.Transactions.ni.dll
    LoadedModule[80]=C:\Windows\assembly\GAC_32\System.Transactions\2.0.0.0__b77a5c561934e089\System.Transactions.dll
    LoadedModule[81]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.EnterpriseSe#\d32385362373fc2e4a60e0c1df1d313c\System.EnterpriseServices.ni.dll
    LoadedModule[82]=C:\Windows\system32\RpcRtRemote.dll
    LoadedModule[83]=C:\Windows\system32\security.dll
    LoadedModule[84]=C:\Windows\system32\SECUR32.DLL
    LoadedModule[85]=C:\Windows\system32\credssp.dll
    LoadedModule[86]=C:\Windows\SysWOW64\schannel.dll
    LoadedModule[87]=C:\Program Files (x86)\Microsoft SQL Server\90\Shared\instapi.dll
    LoadedModule[88]=C:\Windows\system32\ncrypt.dll
    LoadedModule[89]=C:\Windows\system32\bcrypt.dll
    LoadedModule[90]=C:\Windows\SysWOW64\bcryptprimitives.dll
    LoadedModule[91]=C:\Windows\assembly\GAC_32\BackupRestore\11.1006.1.0__861de743b67055ac\BackupRestore.dll
    LoadedModule[92]=C:\Windows\assembly\GAC_MSIL\NHibernate\2.1.1.4000__aa95f207798dfdb4\NHibernate.dll
    LoadedModule[93]=C:\Windows\assembly\GAC_MSIL\log4net\1.2.10.0__1b44e1d426115821\log4net.dll
    LoadedModule[94]=C:\Windows\assembly\GAC_MSIL\Iesi.Collections\1.0.1.0__aa95f207798dfdb4\Iesi.Collections.dll
    LoadedModule[95]=C:\Windows\system32\apphelp.dll
    LoadedModule[96]=C:\Windows\assembly\GAC_MSIL\NHibernate.ByteCode.Castle\2.1.1.4000__aa95f207798dfdb4\NHibernate.ByteCode.Castle.dll
    LoadedModule[97]=C:\Windows\assembly\GAC_MSIL\Castle.DynamicProxy2\2.1.0.0__407dd0808d44fbdc\Castle.DynamicProxy2.dll
    LoadedModule[98]=C:\Windows\assembly\GAC_MSIL\Castle.Core\1.1.0.0__407dd0808d44fbdc\Castle.Core.dll
    LoadedModule[99]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd\comctl32.DLL
    LoadedModule[100]=C:\Windows\assembly\GAC_MSIL\Antlr3.Runtime\3.1.0.39271__3a9cab8f8d22bfb7\Antlr3.Runtime.dll
    FriendlyEventName=Stopped working
    ConsentKey=APPCRASH
    AppName=Executable
    AppPath=C:\CW\Cw.exe

    In order to troubleshoot, we have uninstalled and reinstalled Church Windows, with no change. Additionally, we have rebooted with no services or startup program running, again with the same result. I just completed restoring to a Restore Point created before this behavior started, and still receive the above issue. Installing the latest updates, running virus and malware scans, and installing to another location have not met with any more success.

    Since this is for a non-profit organization, I really do not want to have to pay for a support incident, although I'm willing to if this cannot be resolved soon. This application has been running without a problem for the last several months, and just began having issues yesterday. Let me know if you need any additional information.

    miércoles, 14 de marzo de 2012 19:34

Todas las respuestas

  • Hi,

    May I know what was the Cw.exe program? (C:\CW\Cw.exe) Based on the information you provided, this issue was related to the Cw.exe program.

    Pleaee remove the related program and check this issue again.

    Here is an article can be referred to.

    How to fix Cw.exe error codes
    http://www.votedemos.com/cw-exe.php
    Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    Hope that helps.

    viernes, 16 de marzo de 2012 9:10
  • The value of the exception code indicates an access violation: it looks like the program is trying to access to a forbidden memory location.
    What are you trying to do? What program does the CW.EXE file belong to?

    Bye.


    Luigi Bruno - Microsoft Community Contributor 2011 Award

    domingo, 25 de marzo de 2012 20:29
  • Have you considered running ProcMon to see exactly what function the app is trying to call. It might be a case you are getting access denied on a specific file or folder or reg..

    Blog: rorymon.com Twitter: @Rorymon

    jueves, 29 de marzo de 2012 17:11
  • Did you ever receive/get a fix for this?  We are experiencing the same error on our Vista workstation.  I'd love to hear from you.  You can send a direct email to mroyalATroyalones.com
    miércoles, 03 de octubre de 2012 3:03
  • Not as such. We ended up wiping the Win 7 Pro machine and reinstalling everything (Windows, Office, SQL Server, Church Windows, etc), and it hasn't happened again. Yet.

    Their tech support did have us change all of our workstation users to local administrators, and ran several backup/repair/restore cycles as part of the troubleshooting process. I don't think it had any effect, but its something to try if you get into the same issue. We were running fine under Vista 32-bit, so I'm not sure if its a Windows 7 issue or a 64-bit issue, or if we just hit the lottery for problems with this install...


    Jason Kuhlmann United Lutheran Webmaster

    miércoles, 03 de octubre de 2012 4:02