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Cannot install the Windows 7 Beta - "Windows Setup experienced an unexpected error"

    Pregunta

  • I have tried to install Windows 7 Beta multiple times, but I always get the following error statement while copying temporary files or just as "Setup is starting" is displayed:  "Windows Setup experienced an unexpected error. To install Windows, restart the installation."

    Restarting the installation results in the same error message. Any ideas on what's wrong? Here are some details:
    • My computer is a HP Pavillion DV2415US and meets all hardware requirements.
    • I downloaded two 32-bit ISOs from the Microsoft site (not from another location); here is the specifics about both files:
      Name: 7000.0.081212-1400_client_en-us_Ultimate-GB1CULFRE_EN_DVD.iso
      Size: 2.43 GB (2,618,793,984 bytes)
      md5 checksum: f9dce6ebd0a63930b44d8ae802b63825
    • I am running Windows Vista Home Premium SP1 with the latest MS patches applied.
    • I have burned four DVDs - using different packages (the last two copies were with ImgBurn at 2.4x, the slowest speed supported by my burner), all yielding the same error message.
    • I ran the Microsoft® Windows® Malicious Software Removal Tool (KB890830) - nothing found.
    • Norton Internet Security 2009 is OFF.
    • I have cleared temp files prior to, and between installation attempts.
    • There are no error codes associated with the error message.

    All similar posts I have seen keep pointing to a "bad" DVD... but I have burned numerous (30 or more) disks from ISOs over the past couple of years, with NO problems in the past.  I also noted some posts that question SATA drives (which my laptop has), but it seems others have successfully installed the beta on SATA drives.

    I'm at a loss at to what's wrong... and any help or suggestions would be greatly appreciated!

    Thanks in advance!
    martes, 13 de enero de 2009 2:32

Respuestas

  • heckcj said:

    Lawrence,

    Thanks for the follow-up... my laptop is a dual-boot machine with Vista and openSUSE 11.1 .  I'm booting into Vista and trying to install from there.  I hope this is the information you requested:

    DVD: Slimtype DVD A DS8AZH ATA Device
    HDD: Fujitsu MHW2160BH PL ATA Device

    Intel 82801G (ICH7 Family) Ultra ATA Storage Controllers - 27DF
    Standard AHCI1.0 Serial ATA Controller

    OS and Partions:

    Window Vista Home Premium SP1 on
    C: NTFS 82GB
    D: NTFS 8 GB (HP Recovery)
    Linux 2.6.27.7-9-pae i686 on
    /dev/sda5 SWAP 2GB
    /dev/sda6 EXT3 20GB
    /dev/sda7 EXT3 37GB

    I'm trying to install Windows 7 to C:\ but never get far enough into the installation to even specify a location.  Do you think the issue is the dual boot configuration?   Thanks again!




    If Vista is already installed on the C: drive, and you don't have another unallocated partition available for Win7 installation, then the only option available to you is to UPGRADE your Vista installation. You cannot install Vista and Win7 on the same partition. If you're trying to perform a Win7 installation (not upgrade) from the DVD to do a fresh install, then that's the most likely cause of your failure  --  the installer cannot find a partition eligible for installation.
    Lawrence Garvin, M.S., MCITP(x2), MCTS(x5), MCP(x7), MCBMSP
    Principal/CTO, Onsite Technology Solutions, Houston, Texas
    Microsoft MVP - Software Distribution (2005-2009)
    • Editado Lawrence GarvinMVP, Editor martes, 03 de febrero de 2009 5:42 corrected statement
    • Marcado como respuesta heckcj miércoles, 04 de febrero de 2009 14:25
    martes, 03 de febrero de 2009 5:40
  • heckcj,

    Lawrence has correctly identified the reason for your results, I believe.

    I just wanted to suggest that you might have sufficient free space in your C: partition to reduce its size by 20 GB, and then use that unallocated space to make a new partition, format as NTFS, and assign it an available drive letter.

    Then, when you start your install, as you have been, in Vista, and specify a clean install, it will show your new partition so that you can select it for the installation.

    Otherwise, as Lawrence said, you would have to do an upgrade to install in your present C: partition, which is not the recommended way to go.


    • Marcado como respuesta heckcj miércoles, 04 de febrero de 2009 14:26
    martes, 03 de febrero de 2009 6:52

Todas las respuestas

  • I had no problems using a DVD-R with ImgBurn set to Auto.  If you're using a DVD+R that could make the difference.
    martes, 13 de enero de 2009 3:02
  • Sorry to hear about your troubles installing the Beta.  The error you are seeing is because Setup failed in an "unexpected way" and is unable to continue.  Regardless of the number of times you reboot this installation, you are going to receive the same error.

    The good news: you have moved past the point of having a bad DVD. 

    To determine what actually caused the machine to fail unexpectedly, you must look at the log files.  Please perform the following steps:

    1. While the error message is displayed, press SHIFT-F10 to open a command prompt
    2. Locate your \windows\panther\unattendgc folder (please note the unattendgc folder in this case)
    3. Copy out the setupact.log file and paste relevant information into the thread (this setupact.log should not be really long)

    Stephen Lodwick [MSFT]

    martes, 13 de enero de 2009 3:21
  • Stephen,

    Thank you for the quick reply.  I looked at the setupact.log file and there is no entries from the past few days, when I have tried to install the beta.  The file is actually rather long, and I could not paste all of it below (got an error message the body of the post could not be longer than 60,000 characters.)  I can't see an option to attach the file, but again, I do not see any dated entries that correspond to when I have tried to install the Windows 7 Beta.

    VIC beta2tester suggested using a DVD-R... I have used DVD+R for all four copies I've burned so far.  Could that make a difference? (!)

    Thanks again...

    martes, 13 de enero de 2009 5:01
  • using the same steps that Stephen listed,  could you please copy out "setuperr.log"

    martes, 13 de enero de 2009 8:06
  • what is my problem in my case?!

    2009-01-13 13:01:24, Info                         [windeploy.exe] ------------------------------------------------
    2009-01-13 13:01:24, Info                         [windeploy.exe] WinDeploy.exe launched with command-line []...
    2009-01-13 13:01:24, Info                         [windeploy.exe] Setup has not completed, adding pending reboot.
    2009-01-13 13:01:24, Info                         [windeploy.exe] Found generalization state [0x4], setup.exe completion flag [False] --> launching setup.exe.
    2009-01-13 13:01:24, Info                         [windeploy.exe] Launching [C:\Windows\system32\oobe\setup.exe]...
    2009-01-13 13:05:36, Info                         [windeploy.exe] Process exited with exit code [0x0]
    2009-01-13 13:05:36, Info                         [windeploy.exe] Found completion flag [True], reboot requested flag [True] --> rebooting computer before proceeding with deployment...
    2009-01-13 13:05:36, Info                         [windeploy.exe] Making sure that SystemSetupInProgress is cleared.
    2009-01-13 13:05:36, Info                         [windeploy.exe] An immediate reboot or shutdown was requested/required... rebooting / shutting down computer
    2009-01-13 13:05:36, Info                         [windeploy.exe] Flushing registry to disk...
    2009-01-13 13:05:38, Info                         [windeploy.exe] Flush took 2340 ms.
    2009-01-13 13:05:38, Info                         [windeploy.exe] WinDeploy.exe exiting with code [0x0]
    2009-01-13 13:06:58, Info                         [windeploy.exe] ------------------------------------------------
    2009-01-13 13:06:58, Info                         [windeploy.exe] WinDeploy.exe launched with command-line []...
    2009-01-13 13:06:58, Info                         [windeploy.exe] Making sure that SystemSetupInProgress is cleared.
    2009-01-13 13:06:58, Info                         [windeploy.exe] Found no unattend file.
    2009-01-13 13:07:02, Info                         [windeploy.exe] Started WinSAT; will need to wait
    2009-01-13 13:07:19, Info                         [windeploy.exe] Launching [C:\Windows\system32\oobe\oobeldr.exe /system]...
    2009-01-13 13:07:19, Info                         [oobeldr.exe] OOBELdr.exe launched with command-line [/system]...
    2009-01-13 13:07:19, Info                         [oobeldr.exe] OrchestrateUpdateImageState: Updating image state from [IMAGE_STATE_SPECIALIZE_RESEAL_TO_OOBE] --> [IMAGE_STATE_UNDEPLOYABLE]
    2009-01-13 13:07:19, Info                         [oobeldr.exe] Parsing command line arguments...
    2009-01-13 13:07:19, Info                         [oobeldr.exe] Parsing the following command line: [/system]
    2009-01-13 13:07:20, Info                         [oobeldr.exe] Status for unattend pass [oobeSystem] = 0x0
    2009-01-13 13:07:20, Info                         [oobeldr.exe] Found no unattend file for oobeSystem pass; skipping pass.
    2009-01-13 13:07:20, Info                         [oobeldr.exe] No reboot has been requested for oobeSystem unattend.
    2009-01-13 13:07:20, Info                         [oobeldr.exe] Successfully ran oobeSystem pass.
    2009-01-13 13:07:20, Info                         [oobeldr.exe] Launching [C:\Windows\system32\oobe\msoobe.exe]...
    2009-01-13 13:07:20, Info                         [msoobe.exe] Starting service sppsvc
    2009-01-13 13:07:22, Info                         [msoobe.exe] Service sppsvc reports as running
    2009-01-13 13:07:22, Info                         [msoobe.exe] Starting service audiosrv
    2009-01-13 13:07:23, Info                         [msoobe.exe] Service audiosrv reports as running
    2009-01-13 13:07:23, Info                         [msoobe.exe] Successfully created first boot reg key
    2009-01-13 13:07:23, Info                         [msoobe.exe] Display mode is set to 1920x1080x32 [60Hz]
    2009-01-13 13:07:23, Info                         [msoobe.exe] Starting service Themes
    2009-01-13 13:07:24, Info                         [msoobe.exe] Service Themes reports as running
    2009-01-13 13:07:24, Info                         [msoobe.exe] Starting service TabletInputService
    2009-01-13 13:07:25, Warning                      [msoobe.exe] Service TabletInputService is not running after waiting 10000 milliseconds
    2009-01-13 13:07:25, Info                         [msoobe.exe] Found [1] UI languages
    2009-01-13 13:07:25, Info                         [msoobe.exe] Saving language [0x0409] [en]
    2009-01-13 13:07:25, Info                         [msoobe.exe] Saving language [0x0409] [en]
    2009-01-13 13:07:25, Info                         [msoobe.exe] Creating background bitmap [layout=0x00000000, cached=1]
    2009-01-13 13:07:26, Info                         [msoobe.exe] PID EditionID: [Ultimate]
    2009-01-13 13:07:26, Info                         [msoobe.exe] Registry EditionID: [Ultimate]
    2009-01-13 13:07:26, Info                         [msoobe.exe] Searching for EULA: [system32\en-US\Licenses\Retail\Ultimate\license.rtf]
    2009-01-13 13:07:26, Info                         [msoobe.exe] Searching for EULA: [system32\en-US\Licenses\_Default\Ultimate\license.rtf]
    2009-01-13 13:07:26, Info                         [msoobe.exe] Found EULA: [C:\Windows\system32\en-US\Licenses\_Default\Ultimate\license.rtf]
    2009-01-13 15:32:07, Info                         [windeploy.exe] ------------------------------------------------
    2009-01-13 15:32:07, Info                         [windeploy.exe] WinDeploy.exe launched with command-line []...
    2009-01-13 15:32:07, Info                         [windeploy.exe] Setup was launched during Safe mode.
    2009-01-13 15:32:07, Error                        [windeploy.exe] Failure occured during online installation.  Online installation cannot complete at this time.; hr = 0x8007000a
    2009-01-13 15:32:12, Info                         [windeploy.exe] Flushing registry to disk...
    2009-01-13 15:32:15, Info                         [windeploy.exe] Flush took 3510 ms.
    2009-01-13 15:32:15, Info                         [windeploy.exe] WinDeploy.exe exiting with code [0x8007000a]
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
    martes, 13 de enero de 2009 8:14
  • TianDuan said:

    what is my problem in my case?!


    2009-01-13 15:32:07, Info                         [windeploy.exe] ------------------------------------------------
    2009-01-13 15:32:07, Info                         [windeploy.exe] WinDeploy.exe launched with command-line []...
    2009-01-13 15:32:07, Info                         [windeploy.exe] Setup was launched during Safe mode.
    2009-01-13 15:32:07, Error                        [windeploy.exe] Failure occured during online installation.  Online installation cannot complete at this time.; hr = 0x8007000a
    2009-01-13 15:32:12, Info                         [windeploy.exe] Flushing registry to disk...
    2009-01-13 15:32:15, Info                         [windeploy.exe] Flush took 3510 ms.
    2009-01-13 15:32:15, Info                         [windeploy.exe] WinDeploy.exe exiting with code [0x8007000a]
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  


    "setup run in safe mode", this might be the problem. I will double check and get back to you in the morning.





    martes, 13 de enero de 2009 9:28
  • In Safe Mode, it said that the set up can't keep going on.
    So it restarted and then get black screen after what starting windows in the normal mode again.
    martes, 13 de enero de 2009 9:32
  • John (and Stephen),

    I've pasted setuperr.log from my computer, below.  As in the case of the setupact.log, there are no entries time and date stamped that correspond to the times I've tried to install the Windows 7 Beta.  (My computer's clock is set to the current time and date.)

    Could this be because setup is not actually getting a chance to even start?  As I mentioned in my first post, the error message is displayed while the temporary files are being copied, or immediately after I see the message "Setup is starting."  Perhaps the installation process isn't getting far enough to even create or amend the log?

    I noticed there was also a setuperr.log file located in the \windows\panther folder itself.  This file is empty, however.  The log file below is from the \windows\panther\unattendgc folder.

    As a last question, any thoughts on the DVR-R versus DVR+R recommendation made by VIC beta2tester?

    Thanks again...

    LOG FILE CONTENTS:

    2007-06-16 01:24:15, Error                        [PnPUnattend.exe] Failed to find driver packages at 'C:\SWSetup\WWAN' (Error code 0x3: The system cannot find the path specified.
    )
    2007-06-16 01:25:56, Error                        [PnPUnattend.exe] Failed to find driver packages at 'C:\SWSetup\USB' (Error code 0x3: The system cannot find the path specified.
    )
    2007-06-16 01:25:56, Error                        [PnPUnattend.exe] Failed to find driver packages at 'C:\SWSetup\HDD' (Error code 0x3: The system cannot find the path specified.
    )
    2007-06-16 01:26:30, Error                        [PnPUnattend.exe] Failed to find driver packages at 'C:\SWSetup\Mod1' (Error code 0x3: The system cannot find the path specified.
    )
    2007-06-16 01:26:30, Error                        [PnPUnattend.exe] Failed to find driver packages at 'C:\SWSetup\Chipset' (Error code 0x3: The system cannot find the path specified.
    )
    2007-06-16 01:27:42, Error                        [PnPUnattend.exe] Failed to find driver packages at 'C:\SWSetup\Misc1' (Error code 0x3: The system cannot find the path specified.
    )
    2007-06-16 01:27:42, Error                        [PnPUnattend.exe] Failed to find driver packages at 'C:\SWSetup\VID1' (Error code 0x3: The system cannot find the path specified.
    )
    2007-06-16 01:27:42, Error                        [PnPUnattend.exe] Failed to install 'C:\SWSetup\Misc2\x64\MMC\Rimmptsk.inf'. (Error code 0x2: The system cannot find the file specified.
    )
    2007-06-16 01:27:42, Error                        [PnPUnattend.exe] Failed to install driver package 'C:\SWSetup\Misc2\x64\MMC\Rimmptsk.inf'. (Error code 0x2: The system cannot find the file specified.
    )
    2007-06-16 01:27:42, Error                        [PnPUnattend.exe] Failed to install 'C:\SWSetup\Misc2\x64\MS\rimsptsk.inf'. (Error code 0x2: The system cannot find the file specified.
    )
    2007-06-16 01:27:42, Error                        [PnPUnattend.exe] Failed to install driver package 'C:\SWSetup\Misc2\x64\MS\rimsptsk.inf'. (Error code 0x2: The system cannot find the file specified.
    )
    2007-06-16 01:27:42, Error                        [PnPUnattend.exe] Failed to install 'C:\SWSetup\Misc2\x64\XD\rixdptsk.inf'. (Error code 0x2: The system cannot find the file specified.
    )
    2007-06-16 01:27:42, Error                        [PnPUnattend.exe] Failed to install driver package 'C:\SWSetup\Misc2\x64\XD\rixdptsk.inf'. (Error code 0x2: The system cannot find the file specified.
    )
    2007-06-16 01:28:22, Error                        [PnPUnattend.exe] Failed to find driver packages at 'C:\SWSetup\WCAM' (Error code 0x3: The system cannot find the path specified.
    )
    2007-06-16 01:28:22, Error                        [PnPUnattend.exe] Failed to find driver packages at 'C:\SWSetup\WCAM1' (Error code 0x3: The system cannot find the path specified.
    )
    2007-06-16 01:28:46, Error                        [PnPUnattend.exe] Failed to find driver packages at 'C:\SWSetup\TVTnr1' (Error code 0x3: The system cannot find the path specified.
    )
    2007-06-16 01:28:46, Error                        [PnPUnattend.exe] Failed to find driver packages at 'C:\SWSetup\Misc3' (Error code 0x3: The system cannot find the path specified.
    )
    2007-06-16 01:28:57, Error                        [PnPUnattend.exe] Failed to find driver packages at 'C:\SWSetup\TVTnr2' (Error code 0x3: The system cannot find the path specified.
    )
    2007-06-16 01:28:57, Error                        [PnPUnattend.exe] Failed to find driver packages at 'C:\SWSetup\SCTRL' (Error code 0x3: The system cannot find the path specified.
    )
    2007-06-16 01:28:57, Error                        [PnPUnattend.exe] Failed to find driver packages at 'C:\SWSetup\VID2' (Error code 0x3: The system cannot find the path specified.
    )
    2007-06-16 01:30:26, Error                        [PnPUnattend.exe] Failed to find driver packages at 'C:\SWSetup\Aud1' (Error code 0x3: The system cannot find the path specified.
    )
    2007-06-16 01:30:26, Error                        [PnPUnattend.exe] Failed to find driver packages at 'C:\SWSetup\Network' (Error code 0x3: The system cannot find the path specified.
    )
    2007-06-16 01:30:26, Error                        [PnPUnattend.exe] Failed to find driver packages at 'C:\SWSetup\NIC1' (Error code 0x3: The system cannot find the path specified.
    )
    2007-06-16 01:30:40, Error                        [PnPUnattend.exe] Failed to find driver packages at 'C:\SWSetup\WLAN1' (Error code 0x3: The system cannot find the path specified.
    )




    martes, 13 de enero de 2009 12:47
  • heckcj

    Thanks for helping out and being patient!  Hopefully you can shed some light on the following as well.  Your setupact.log mentions:

    2009-01-13 13:07:26, Info                         [msoobe.exe] Found EULA: [C:\Windows\system32\en-US\Licenses\_Default\Ultimate\license.rtf]
    2009-01-13 15:32:07, Info                         [windeploy.exe] ------------------------------------------------


    This indicates that something occured between 1:07pm and 3:32pm.  Did the machine sleep, hibernate or unexpectedly shutdown during this time?  My guess is the unexpected shutdown.  Can you check out and post the following information:

    • Is there a \Windows\memory.dmp file on your Windows 7 installation?
    • Can you open the \Windows\Panther\setupact.log file and look for the log lines that occured between 13:07:26 and 15:32:07 on the 13th?  Additional logging information might be available.
    • Have you attempted to reproduce this failure where Windows 7 starts up in the initial OOBE screens but then reboots?  Did subsequent installs succeed?


    Thanks again,

    Stephen Lodwick [MSFT]

    martes, 13 de enero de 2009 17:15
  • Stephen,

    You're looking at TianDuan's log file.  TianDuan jumped on my post.  My setuperr.log is posted after his, and only has entries from 2007.

    martes, 13 de enero de 2009 21:42
  • Stephen Lodwick [MSFT] said:

    heckcj

    Thanks for helping out and being patient!  Hopefully you can shed some light on the following as well.  Your setupact.log mentions:

    2009-01-13 13:07:26, Info                         [msoobe.exe] Found EULA: [C:\Windows\system32\en-US\Licenses\_Default\Ultimate\license.rtf]
    2009-01-13 15:32:07, Info                         [windeploy.exe] ------------------------------------------------


    This indicates that something occured between 1:07pm and 3:32pm.  Did the machine sleep, hibernate or unexpectedly shutdown during this time?  My guess is the unexpected shutdown.  Can you check out and post the following information:

    • Is there a \Windows\memory.dmp file on your Windows 7 installation?
    • Can you open the \Windows\Panther\setupact.log file and look for the log lines that occured between 13:07:26 and 15:32:07 on the 13th?  Additional logging information might be available.
    • Have you attempted to reproduce this failure where Windows 7 starts up in the initial OOBE screens but then reboots?  Did subsequent installs succeed?


    Thanks again,

    Stephen Lodwick [MSFT]

    i can't find any \Windows\memory.dmp file on my W7.
    And i can't see any log lines that occured between 13:07:26 and 15:32:07.
    But i remember that i waited for the black screen for about 2 hours,
    afther that i reboot the computer into safe mode.
    And it said that it can't set up in the safe mode, it reboot to normal.
    After the screen with some words "Starting windows", the screen get black again, sometime it may reboot

    miércoles, 14 de enero de 2009 3:56
  • TianDuan,

    You've basically hijacked my post.  I sympathize with you in that you (and I) have a problem installing the Window 7 Beta, but I also see elsewhere you've created a post with the same log files displayed.  It also appears you have a different problem than I am experiencing... so can you please limit your postings on this thread?  Thanks.
    miércoles, 14 de enero de 2009 16:27
  • Stephen Lodwick [MSFT] said:

    Sorry to hear about your troubles installing the Beta.  The error you are seeing is because Setup failed in an "unexpected way" and is unable to continue.  Regardless of the number of times you reboot this installation, you are going to receive the same error.

    The good news: you have moved past the point of having a bad DVD. 

    To determine what actually caused the machine to fail unexpectedly, you must look at the log files.  Please perform the following steps:

    1. While the error message is displayed, press SHIFT-F10 to open a command prompt
    2. Locate your \windows\panther\unattendgc folder (please note the unattendgc folder in this case)
    3. Copy out the setupact.log file and paste relevant information into the thread (this setupact.log should not be really long)

    Stephen Lodwick [MSFT]



     heckcj - sorry about that, you're right.  However, your log file is likely from your downlevel (e.g. Vista) OS and not from the current Beta install.  Please note the instructions quoted above.  You must reproduce the failure and example the log files from the target installation instead of your old OS.  Apologies for the confusion.

    miércoles, 14 de enero de 2009 17:50
  • Stephen,

    I found a folder \$WINDOWS.~BT\Sources\Panther\ with setupact.log and setuperr.log files within.  (There was no \unattendgc folder contained within \$WINDOWS.~BT\Sources\Panther\, however.)  Here are the contents of both files, I hope they give you a clue as to what is going on!

    Setupact.log:

    2009-01-14 20:06:01, Info                  IBS    InstallWindows:Successfully loaded resource language [en-US]
    2009-01-14 20:06:01, Info       [0x0601c1] IBS    InstallWindows:Install Path = C:\$WINDOWS.~BT\Sources
    2009-01-14 20:06:01, Info       [0x0601c2] IBS    InstallWindows:Setup Phase = 1
    2009-01-14 20:06:01, Info       [0x0601c3] IBS    InstallWindows:Starting downlevel phase of Setup.
    2009-01-14 20:06:01, Info       [0x0601c5] IBS    InstallWindows:Setting Working directory as C:\$WINDOWS.~BT\Sources\Panther
    2009-01-14 20:06:01, Info       [0x0601ce] IBS    Setup has started phase 1 at 2009-01-14 20:06:01
    2009-01-14 20:06:01, Info       [0x0601cf] IBS    Install source is C:\$WINDOWS.~BT\Sources
    2009-01-14 20:06:01, Info       [0x0601d0] IBS    Build version is 6.1.7000.0 (winmain_win7beta.081212-1400)
    2009-01-14 20:06:01, Info       [0x06403d] IBSLIB CreateSetupBlackboard:Creating a new persistent blackboard. Path is [C:\$WINDOWS.~BT\Sources\Panther\SetupInfo] Setup phase is [1]
    2009-01-14 20:06:01, Info       [0x090008] PANTHR CBlackboard::Open: C:\$WINDOWS.~BT\Sources\Panther\SetupInfo succeeded.
    2009-01-14 20:06:01, Info       [0x064043] IBSLIB CreateSetupBlackboard:Successfully created/opened Setup black board path is [C:\$WINDOWS.~BT\Sources\Panther\SetupInfo]
    2009-01-14 20:06:01, Info                  IBS    InstallWindows:No UI language from a previous boot was found on the blackboard. Using selected language [en-US].
    2009-01-14 20:06:01, Info                  IBS    InstallWindows:Setup architecture is [x86]
    2009-01-14 20:06:01, Info                         SetupSetVolume: Marking [C:\] for tracking as [TildeBTVolume]
    2009-01-14 20:06:01, Info                  IBSLIB SetBTVolumePaths: BTSources folder path = [C:\$WINDOWS.~BT\Sources]
    2009-01-14 20:06:01, Info       [0x0606cc] IBS    GetSystemPartitionNTPath: Found system partition at [\Device\Harddisk0\DR0].
    2009-01-14 20:06:01, Warning    [0x0606cc] IBS    GetSystemPartitionPath: Unable to find DOS drive path for system partition [\Device\Harddisk0\DR0].
    2009-01-14 20:06:01, Info                  IBSLIB SetSystemVolumePath:Could not find DOS path for system partition; looking for NT path...
    2009-01-14 20:06:01, Info       [0x0606cc] IBS    GetSystemPartitionNTPath: Found system partition at [\Device\Harddisk0\DR0].
    2009-01-14 20:06:01, Info                  IBSLIB SetSystemVolumePath:Found NT path for system partition: \Device\Harddisk0\DR0; assigning temporary drive letter...
    2009-01-14 20:06:01, Info       [0x0606cc] IBS    CreateVolumeAccessPath: Successfully assigned (temp) drive letter [F:] to [\Device\Harddisk0\DR0]
    2009-01-14 20:06:01, Info       [0x0606cc] IBS    PrepareVolumeAccessPath: Successfully created access path 'F:\' for volume '\Device\Harddisk0\DR0'
    2009-01-14 20:06:01, Info                         SetupSetVolume: Marking [F:\] for tracking as [SystemVolume]
    2009-01-14 20:06:01, Info       [0x0606cc] IBS    ReleaseVolumeAccessPath: Access path 'F:\' is not ref-counted, skipping release.
    2009-01-14 20:06:01, Error      [0x0601d3] IBS    InstallWindows:SetSetupBBProperties failed.[gle=0x00000001]
    2009-01-14 20:06:04, Info       [0x090009] PANTHR CBlackboard::Close: c:\$windows.~bt\sources\panther\setupinfo.


    Setuperr.log:

    2009-01-14 20:06:01, Error      [0x0601d3] IBS    InstallWindows:SetSetupBBProperties failed.[gle=0x00000001]

    jueves, 15 de enero de 2009 1:21
  • PS - the log files above were generated a few minutes ago.  I tried burning a new DVD-R, as VIC beta2tester suggested.  The installation aborted as all prior attempts - somewhere near the end of copying temporary files, with the same warning message displayed ("Windows Setup experienced an unexpected error. To install Windows, restart the installation.")
    jueves, 15 de enero de 2009 1:25
  • Any thoughts?
    lunes, 19 de enero de 2009 17:49
  • I guess I'm getting shunned for asking TianDuan to stop posting questions on this thread.  If so, that's a shame... I didn't think I was impolite or out of line; if you search for other threads he's posted on, you will see his problem is not the same as mine, so his log files would (probably) reflect a different problem.  His posts also confused responders once, and potentially could have done it again - so I asked him to refrain.

    Oh well... still haven't been able to load the beta.  Guess I'll wait for the supposed Release Candidate!

    viernes, 30 de enero de 2009 21:39
  • Heckcj,

    I am experiencing a similar problem.  Windows 7 seems to install properly, but when it restarts, I receive the "windows setup experienced an unexpected error..."  I have tried reinstalling several times and even made my partition larger that I am installing to(however it is only 20gb, above the required size but below the recommended).  I have a Gateway machine, intel quadcore processor, 8gb ram, SATA HDD, etc...I am running vista 64 bit and I am attempting to install windows 7 64 bit.  I have installed windows 7 32 bit on my laptop with no problems at all.  If you find any solutions on your own, please let me know.  I will do the same.  If you have any questions about my setup or configuration of my machine that may shed some light on our problem, please ask.  Thanks.
    sábado, 31 de enero de 2009 17:57
  • heckcj said:

    Any thoughts?


    I suspect that either the work queue has overwhelmed the available resources, or that your log files are being evaluated -- either way, it's unfortunate that Stephen has not responded to you at this point.

    Meanwhile, assuming you will get a response, I wanted to ask about the specifics of your hardware configuration. You stated in your original post:

    > My computer is a HP Pavillion DV2415US and meets all hardware requirements.

    Could you expand on the specific details of the hardware specifications. Specifically I'm interested in the disk controller(s), DVD controller, current disk partitioning, currently installed operating systems, which partitions they're installed to, and the intended location of Win7 in that environment.

    It would seem the core failure is indicated by these entries:


    2009-01-14 20:06:01, Info       [0x0606cc] IBS    GetSystemPartitionNTPath: Found system partition at [\Device\Harddisk0\DR0].
    2009-01-14 20:06:01, Info                  IBSLIB SetSystemVolumePath:Found NT path for system partition: \Device\Harddisk0\DR0; assigning temporary drive letter...
    2009-01-14 20:06:01, Info       [0x0606cc] IBS    CreateVolumeAccessPath: Successfully assigned (temp) drive letter [F:] to [\Device\Harddisk0\DR0]
    2009-01-14 20:06:01, Info       [0x0606cc] IBS    PrepareVolumeAccessPath: Successfully created access path 'F:\' for volume '\Device\Harddisk0\DR0'
    2009-01-14 20:06:01, Info                         SetupSetVolume: Marking [F:\] for tracking as [SystemVolume]
    2009-01-14 20:06:01, Info       [0x0606cc] IBS    ReleaseVolumeAccessPath: Access path 'F:\' is not ref-counted, skipping release.
    2009-01-14 20:06:01, Error      [0x0601d3] IBS    InstallWindows:SetSetupBBProperties failed.[gle=0x00000001]


    Lawrence Garvin, M.S., MCITP(x2), MCTS(x5), MCP(x7), MCBMSP
    Principal/CTO, Onsite Technology Solutions, Houston, Texas
    Microsoft MVP - Software Distribution (2005-2009)
    sábado, 31 de enero de 2009 19:33
  • Lawrence,

    Thanks for the follow-up... my laptop is a dual-boot machine with Vista and openSUSE 11.1 .  I'm booting into Vista and trying to install from there.  I hope this is the information you requested:
    DVD: Slimtype DVD A DS8AZH ATA Device
    HDD: Fujitsu MHW2160BH PL ATA Device

    Intel 82801G (ICH7 Family) Ultra ATA Storage Controllers - 27DF
    Standard AHCI1.0 Serial ATA Controller

    OS and Partions:

    Window Vista Home Premium SP1 on
    C: NTFS 82GB
    D: NTFS 8 GB (HP Recovery)
    Linux 2.6.27.7-9-pae i686 on
    /dev/sda5 SWAP 2GB
    /dev/sda6 EXT3 20GB
    /dev/sda7 EXT3 37GB

    I'm trying to install Windows 7 to C:\ but never get far enough into the installation to even specify a location.  Do you think the issue is the dual boot configuration?   Thanks again!
    martes, 03 de febrero de 2009 3:51
  • r9wil said:

    Heckcj,

    I am experiencing a similar problem.  Windows 7 seems to install properly, but when it restarts, I receive the "windows setup experienced an unexpected error..."  I have tried reinstalling several times and even made my partition larger that I am installing to(however it is only 20gb, above the required size but below the recommended).  I have a Gateway machine, intel quadcore processor, 8gb ram, SATA HDD, etc...I am running vista 64 bit and I am attempting to install windows 7 64 bit.  I have installed windows 7 32 bit on my laptop with no problems at all.  If you find any solutions on your own, please let me know.  I will do the same.  If you have any questions about my setup or configuration of my machine that may shed some light on our problem, please ask.  Thanks.


    r9wil,
    I am trying to install the 32-bit version of Windows 7... but keep coming back to this thread - maybe there will be an answer!
    martes, 03 de febrero de 2009 3:53
  • heckcj said:

    Lawrence,

    Thanks for the follow-up... my laptop is a dual-boot machine with Vista and openSUSE 11.1 .  I'm booting into Vista and trying to install from there.  I hope this is the information you requested:

    DVD: Slimtype DVD A DS8AZH ATA Device
    HDD: Fujitsu MHW2160BH PL ATA Device

    Intel 82801G (ICH7 Family) Ultra ATA Storage Controllers - 27DF
    Standard AHCI1.0 Serial ATA Controller

    OS and Partions:

    Window Vista Home Premium SP1 on
    C: NTFS 82GB
    D: NTFS 8 GB (HP Recovery)
    Linux 2.6.27.7-9-pae i686 on
    /dev/sda5 SWAP 2GB
    /dev/sda6 EXT3 20GB
    /dev/sda7 EXT3 37GB

    I'm trying to install Windows 7 to C:\ but never get far enough into the installation to even specify a location.  Do you think the issue is the dual boot configuration?   Thanks again!




    If Vista is already installed on the C: drive, and you don't have another unallocated partition available for Win7 installation, then the only option available to you is to UPGRADE your Vista installation. You cannot install Vista and Win7 on the same partition. If you're trying to perform a Win7 installation (not upgrade) from the DVD to do a fresh install, then that's the most likely cause of your failure  --  the installer cannot find a partition eligible for installation.
    Lawrence Garvin, M.S., MCITP(x2), MCTS(x5), MCP(x7), MCBMSP
    Principal/CTO, Onsite Technology Solutions, Houston, Texas
    Microsoft MVP - Software Distribution (2005-2009)
    • Editado Lawrence GarvinMVP, Editor martes, 03 de febrero de 2009 5:42 corrected statement
    • Marcado como respuesta heckcj miércoles, 04 de febrero de 2009 14:25
    martes, 03 de febrero de 2009 5:40
  • heckcj,

    Lawrence has correctly identified the reason for your results, I believe.

    I just wanted to suggest that you might have sufficient free space in your C: partition to reduce its size by 20 GB, and then use that unallocated space to make a new partition, format as NTFS, and assign it an available drive letter.

    Then, when you start your install, as you have been, in Vista, and specify a clean install, it will show your new partition so that you can select it for the installation.

    Otherwise, as Lawrence said, you would have to do an upgrade to install in your present C: partition, which is not the recommended way to go.


    • Marcado como respuesta heckcj miércoles, 04 de febrero de 2009 14:26
    martes, 03 de febrero de 2009 6:52
  • Lawrence and mel77084,

    That worked!  I freed up another partition, formatted it to NTFS and was able to install Windows 7.
    It must have been my oversight, but I do not recall seeing anywhere that I needed to install it to an unallocated partition in the Microsoft webpages describing how to install the beta.  In fact, all the references I read indicated that once the beta expires in August, the original Vista OS would need to be re-installed, versus rolled back.

    Regardless, thanks for your help!  Now I can "play" a bit with it and report any issues or comments I have.  I can say that after the short hour or so I used it last night, it seems great!

    heckcj
    miércoles, 04 de febrero de 2009 14:25