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Windows activation was active and no longer is???

    Question

  • I've recently installed the windows 64 bit and it was activated and i installed all the latest updates and everything was running fine. Now less than 2 weeks later i've been getting messages that it isn't genuine.. which it actually is.  Any idea what's caused it? 
    mardi 10 avril 2012 05:19

Toutes les réponses

  • "KamiKaze LearneR" wrote in message news:2260777f-130d-4bf0-83b1-5b1dd7ac8008...
    I've recently installed the windows 64 bit and it was activated and i installed all the latest updates and everything was running fine. Now less than 2 weeks later i've been getting messages that it isn't genuine.. which it actually is.  Any idea what's caused it?
     
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please
     
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    mardi 10 avril 2012 09:15
  • i don't have the coa sticker.. and here's what came up with mgadiag.exe - 

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-2CP4H-T942V-CD22P
    Windows Product Key Hash: 40BVUtpxvVam4czkvgdnEGTYcBE=
    Windows Product ID: 00426-292-1255753-85159
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {4DD3C98D-FB00-4FDF-A725-B82FFF651C6A}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.111118-2330
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\KJ\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4DD3C98D-FB00-4FDF-A725-B82FFF651C6A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CD22P</PKey><PID>00426-292-1255753-85159</PID><PIDType>5</PIDType><SID>S-1-5-21-3591659345-111878294-2488798562</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>MS-7596</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V2.11</Version><SMBIOSVersion major="2" minor="5"/><Date>20101208000000.000000+000</Date></BIOS><HWID>94123907018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426 

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 3:23:2012 15:45
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc


    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAQADAAAAAQABAAEAonbEcmzEEDNU8vQWIKW26piyxJbqRYiUi8iULRh5

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC 7596MS A7596200
      FACP 7596MS A7596200
      SRAT AMD   FAM_F_10
      HPET 7596MS OEMHPET 
      MCFG 7596MS OEMMCFG 
      OEMB 7596MS A7596200
      SSDT A M I POWERNOW

    mardi 10 avril 2012 18:12
  • "KamiKaze LearneR" wrote in message news:e5f24f99-9c9c-4c51-b9e3-4702545ad116...

    i don't have the coa sticker.. and here's what came up with mgadiag.exe -

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-2CP4H-T942V-CD22P
    Windows Product Key Hash: 40BVUtpxvVam4czkvgdnEGTYcBE=
    Windows Product ID: 00426-292-1255753-85159
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001


    Other data-->
    SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>MS-7596</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V2.11</Version><SMBIOSVersion major="2" minor="5"/><Date>20101208000000.000000+000</Date></BIOS


    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426
     

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21

    HealthStatus Bitmask Output:
    Tampered Service: sppsvc


    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table


     
     
     
    The basic problem appears to be a tamper of the SPPSVC service
    This is usually the result of attempting to #optimise' the system using either a speedup tool. or manual tweaking without sufficient knowledge.
     
    The Software Protection Service is not running...
    Click on Start
    in the Search box, type
    SERVICES.MSC
    and hit the Enter key - accept the UAC prompt if you get one.
    Look in the console for the Software Protection service, right-click on it and select Properties.
    make sure that the Startup Type is set to Automatic (Delayed Start), and click Apply.

    Try starting the service now - do you get an error message? Does it start? does it almost immediately stop again?
    Post back with your results, and a new MGADiag report.

    If it doesn't start, then please do the following...
    Please open an Elevated (Administrator) Command Prompt window and use the following commands....

    net start sppsvc
    sc qc sppsvc
    sc queryex sppsvc
    sc qprivs sppsvc
    sc qsidtype sppsvc
    sc sdshow sppsvc

    copy and paste the results into your response (to copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response), together with the EXACT error message you get when you attempt to start the service from the Services control panel..

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    mardi 10 avril 2012 19:21
  • ok tried starting service and said it couldn't find the file.. so went to dos and got these results:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\windows\system32>net start sppsvc
    The Software Protection service is starting.
    The Software Protection service could not be started.

    A system error has occurred.

    System error 2 has occurred.

    The system cannot find the file specified.


    C:\windows\system32>sc qc sppsvc
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: sppsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            START_TYPE         : 2   AUTO_START  (DELAYED)
            ERROR_CONTROL      : 1   NORMAL
            BINARY_PATH_NAME   : C:\windows\system32\sppsvc.exe
            LOAD_ORDER_GROUP   :
            TAG                : 0
            DISPLAY_NAME       : Software Protection
            DEPENDENCIES       : RpcSs
            SERVICE_START_NAME : NT AUTHORITY\NetworkService

    C:\windows\system32>sc queryex sppsvc

    SERVICE_NAME: sppsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            STATE              : 1  STOPPED
            WIN32_EXIT_CODE    : 2  (0x2)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 0
            FLAGS              :

    C:\windows\system32>sc qprivs sppsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: sppsvc
            PRIVILEGES       : SeAuditPrivilege
                             : SeChangeNotifyPrivilege
                             : SeCreateGlobalPrivilege
                             : SeImpersonatePrivilege

    C:\windows\system32>sc qsidtype sppsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: sppsvc
    SERVICE_SID_TYPE:  UNRESTRICTED

    C:\windows\system32>sc sdshow sppsvc

    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO
    CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCW
    DWO;;;WD)

    C:\windows\system32>

































    jeudi 12 avril 2012 19:11
  • The best thing to start with is probably a basic chkdsdsk and
    sfc.....
    running CHKDSK and SFC
    type in the Search box
    CMD.EXE
    right-click on the only file that is
    found
    Select Run as Administrator
    - the Elevated Command Prompt window
    should pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the
    Enter key
    You will be told that the drive is locked, and the CHKDSK will run
    at he next boot - hit the Y key, and then reboot. The chkdsk will take a few
    hours depending on the size of the drive, so be patient!

    After the CHKDSK
    has run, Windows should boot normally (possibly after a second auto-reboot) -
    then run the SFC

    SFC -System File Checker - Instructions
    Click on the
    Start button
    type in the Search box
    CMD.EXE
    right-click on the only
    file that is found
    Select Run as Administrator
    - the Elevated Command
    Prompt window should pop up
    At the Command prompt, type

    SFC
    /SCANNOW

    and hit the Enter key
    Wait for the scan to finish - make a
    note of any error messages - and then reboot.

    run another MGADiag report,
    and post the results.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    jeudi 12 avril 2012 19:18
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-2CP4H-T942V-CD22P
    Windows Product Key Hash: 40BVUtpxvVam4czkvgdnEGTYcBE=
    Windows Product ID: 00426-292-1255753-85159
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {4DD3C98D-FB00-4FDF-A725-B82FFF651C6A}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.111118-2330
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\KJ\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4DD3C98D-FB00-4FDF-A725-B82FFF651C6A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CD22P</PKey><PID>00426-292-1255753-85159</PID><PIDType>5</PIDType><SID>S-1-5-21-3591659345-111878294-2488798562</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>MS-7596</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V2.11</Version><SMBIOSVersion major="2" minor="5"/><Date>20101208000000.000000+000</Date></BIOS><HWID>94123907018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426 

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 4:10:2012 16:53
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc


    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAQADAAAAAQABAAEAonbEcmzEEDNU8vQWIKW26piyxJbqRYiUi8iULRh5

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC 7596MS A7596200
      FACP 7596MS A7596200
      SRAT AMD   FAM_F_10
      HPET 7596MS OEMHPET 
      MCFG 7596MS OEMMCFG 
      OEMB 7596MS A7596200
      SSDT A M I POWERNOW

    vendredi 13 avril 2012 04:26
  • I'm not sure if this will help any also, but when I originally installed windows I exported the list of services so I'd have something to compare to if problems happened..

    The app information started (when before it wasn't ) and won't let me stop.

    the Encrypting file sys started (when before it wasn't) and won't let me stop.

    and as you know the software protection service problem.  

    Like i said not sure if it matters. :)

    vendredi 13 avril 2012 14:40
  • Sorry - I must have missed the response earlier!

    The 0022 error is 'access denied' - often associated with a disk error, which is why I asked you to run the CHKDSK/SFC pairing.

    The System Error 2 you got attempting to start the service implies that the system can't actually find a file - the usual file referenced here is sppsvc.exe, so lets check that the file exists in all its positions.

    please open an elevated command prompt, and run the following command.

    DIR C:\Windows\sppsvc.* /S

    post the results - it'll take a while so be patient


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    mercredi 2 mai 2012 09:14