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New PC Set up - Having issues - Blue screen crash

    Question

  • Heya Guys,

    I have just had a new build pc,

    Case    Antec 900 Nine Hundred Ultimate Black Tower    
    PSU    Corsair Gaming Series GS 600 CMPSU-600G UK 600W    
    Motherboard    Gigabyte GA-Z77-D3H Intel Z77 Socket 1155 Ivybridge Ready    
    Memory    Corsair Memory Vengeance Black 4GB DDR3 1600 MHz CAS 9    
    HDD    Seagate 500Gb 3.5" Barracuda Hard Drive 7200rpm 16MB Cache

    I was having some issues with the screen freezing, complete crash. It was strange as I could play games for hours without it crashing but if I left it on the windows screen it would just freeze, would often crash during start up too.

    I tried changing a BIOS setting abd then reset to defaults, now I get a blue screen crash when I try to start up. It says something along the lines of

    collection data for crash dump initializing disk for crash dump
    beging dump of physical memory
    dumping physical memory to disk 100

    The error comes up very fast so is hard to read. I can reboot in SAFE mode and it doesnt seem to crash, it sometimes lasts about a minute in normal windows before it crashes.

    I used system restore to roll it back to before this error, still happens. I tried a Clean Boot with only microsoft programes for a restart and it happenned again. I then changed it back to normal boot.

    It would be great to have an idea of what I should be doing.

    Thanks!

    Rab

    mardi 29 mai 2012 07:57

Réponses

  • Set of test utilities for DIY computer builders:

    Note: If you are OverClocking or use any automatic overclocking or power saving BIOS features, start out by disabling them: Intel EIST, Turbo Mode, Cool and Quite  and drop back to the stock speed as a starting point.


    Disconnect any other (additional) internal hard drives and external USB devices.
    Check for any loose hard drive power or SATA cables, Graphics card or other power cables.

    First run Memtest86+: 
    This runs from a boot disk or CD and should eliminate or confirm if your one or more of your memory
    sticks are bad or the SPD values in the BIOS are correct.
    Let it run for as long as you can: 2,4,6,8 or more hours (at least 3 full passes), if no errors by then your ram is OK.
    http://www.memtest.org/
    Memtest86+ Guide/How To's (use the .ISO to create a bootable CD)
    http://www.overclockers.com/forums/showthread.php?t=409152


    Test your drive - Create a Bootable CD:
    Anywhere from 5 to 20%, (depending on the manufacture) of new hard drives are defective.
    Test your drive using the drive manufacture's utility.
    If you have a new Seagate hard drive the very next thing would be to download Seagate's Seatools
    (the bootable CD) and check for bad sectors:
    http://www.seagate.com/ww/v/index.jsp?locale=en-US&name=SeaTools&vgnextoid=720bd20cacdec010VgnVCM100000dd04090aRCRD

     

    After Windows is installed:

    Device Drivers: Did you install the motherboard manufacture's latest device drivers?
    Check their support site for the latest drivers as the CD that came with the computer
    or motherboard may be older and less stable drivers.

    Check the Graphics card manufacture's download site:
    Download and install the most recent Windows 7 or 8 drivers for your card.
    ATI: http://support.amd.com/us/gpudownload/Pages/index.aspx
    NVIDIA: http://www.nvidia.com/Download/index5.aspx?lang=en-us

    Also check out Nvidia's "Box of Smoke" test or other Demos: http://www.nvidia.com/object/cool_stuff.html#/demos
    or ATI equivilent.

    Prime 95:
    http://www.mersenne.org/freesoft/
    It's a stand alone .exe file contained in a .zip archive.
    Just choose to run the "stress test" option for 8 hours or more.
    If your PC can pass this test both your memory and CPU
    are fine (close the case cover to maintain proper ventilation)

    Core Temp:
    Monitor the temperature of each core of your processor.
    Note: For non overclockers using the stock Intel/AMD heatsink and cooling fan you can expect
    a temperature range of 35 to 40C at idle and from 60C to 65C max when running Prime95.
    http://www.alcpu.com/CoreTemp/

    CPU-ID (CPUZ): http://www.cpuid.com/cpuz.php
    Shows the clock speed of the CPU under various load conditions
    (when using Intel's EIST speed step technology).
    Note #1:
    CPU-ID has two tabs -  'Memory' tab which show the actual memory speed
    and the 'SPD' tab shows the rated speeds for each memory slot that is populated.
    Note #2:
    Compair the two values, the actual memory speed should not exceed the rated speed of your memory.

    CPUID HWMonitor: A hardware monitoring program that reads PC systems main health sensors.
    voltages, temperatures, fans speed.
    http://www.cpuid.com/hwmonitor.php

    FurMark GPU (Graphic card) Stress Test:
    http://www.ozone3d.net/benchmarks/fur/

    PassMarks burn in test: http://www.passmark.com/
    The Burnin test and their benchmark test both give a good workout of all the major parts of Windows.

    HD Tune:
    Provides drive info and has an option (error scan tab ) to test your drive.
    http://www.hdtune.com/

    SpeedFan:
    Monitors internal temperatures and has an online drive health analysis feature (SMART tab) for hard drives.
    It will display your drives model number and compares your drive with other drives of the same make and model.
    http://www.almico.com/speedfan.php

    GPU-Z:
    A lightweight utility designed to give you all information about your video card and GPU.
    http://www.techpowerup.com/gpuz/

    PC WIZARD:
    A powerful utility designed especially for detection of hardware, also some more analysis.
    It's able to identify a large scale of system components and supports the latest technologies
    and standards.
    http://www.cpuid.com/pcwizard.php


    J W Stuart: http://www.pagestart.com


    Never be afraid to ask. This forum has some of the best people in the world available to help.

    mardi 29 mai 2012 15:59
  • Tighten the RAMs and the hard disk cables and all the power cables inside the system. And update to the latest drivers. If required, reinstall a fresh copy of Windows again and then download the latest drivers and install them afresh. Also update your motherboard BIOS.
    mardi 29 mai 2012 20:25
  • Hi,

    Please upload your *.dump file on SkyDrive and let us to analyze it for you.

    The log file will be %systemroot%\Minidump which is normally C:\windows\Minidump

    How to read the small memory dump files that Windows creates for debugging

    http://support.microsoft.com/kb/315263


    Ivan-Liu

    TechNet Community Support

    mercredi 30 mai 2012 08:53

Toutes les réponses

  • Set of test utilities for DIY computer builders:

    Note: If you are OverClocking or use any automatic overclocking or power saving BIOS features, start out by disabling them: Intel EIST, Turbo Mode, Cool and Quite  and drop back to the stock speed as a starting point.


    Disconnect any other (additional) internal hard drives and external USB devices.
    Check for any loose hard drive power or SATA cables, Graphics card or other power cables.

    First run Memtest86+: 
    This runs from a boot disk or CD and should eliminate or confirm if your one or more of your memory
    sticks are bad or the SPD values in the BIOS are correct.
    Let it run for as long as you can: 2,4,6,8 or more hours (at least 3 full passes), if no errors by then your ram is OK.
    http://www.memtest.org/
    Memtest86+ Guide/How To's (use the .ISO to create a bootable CD)
    http://www.overclockers.com/forums/showthread.php?t=409152


    Test your drive - Create a Bootable CD:
    Anywhere from 5 to 20%, (depending on the manufacture) of new hard drives are defective.
    Test your drive using the drive manufacture's utility.
    If you have a new Seagate hard drive the very next thing would be to download Seagate's Seatools
    (the bootable CD) and check for bad sectors:
    http://www.seagate.com/ww/v/index.jsp?locale=en-US&name=SeaTools&vgnextoid=720bd20cacdec010VgnVCM100000dd04090aRCRD

     

    After Windows is installed:

    Device Drivers: Did you install the motherboard manufacture's latest device drivers?
    Check their support site for the latest drivers as the CD that came with the computer
    or motherboard may be older and less stable drivers.

    Check the Graphics card manufacture's download site:
    Download and install the most recent Windows 7 or 8 drivers for your card.
    ATI: http://support.amd.com/us/gpudownload/Pages/index.aspx
    NVIDIA: http://www.nvidia.com/Download/index5.aspx?lang=en-us

    Also check out Nvidia's "Box of Smoke" test or other Demos: http://www.nvidia.com/object/cool_stuff.html#/demos
    or ATI equivilent.

    Prime 95:
    http://www.mersenne.org/freesoft/
    It's a stand alone .exe file contained in a .zip archive.
    Just choose to run the "stress test" option for 8 hours or more.
    If your PC can pass this test both your memory and CPU
    are fine (close the case cover to maintain proper ventilation)

    Core Temp:
    Monitor the temperature of each core of your processor.
    Note: For non overclockers using the stock Intel/AMD heatsink and cooling fan you can expect
    a temperature range of 35 to 40C at idle and from 60C to 65C max when running Prime95.
    http://www.alcpu.com/CoreTemp/

    CPU-ID (CPUZ): http://www.cpuid.com/cpuz.php
    Shows the clock speed of the CPU under various load conditions
    (when using Intel's EIST speed step technology).
    Note #1:
    CPU-ID has two tabs -  'Memory' tab which show the actual memory speed
    and the 'SPD' tab shows the rated speeds for each memory slot that is populated.
    Note #2:
    Compair the two values, the actual memory speed should not exceed the rated speed of your memory.

    CPUID HWMonitor: A hardware monitoring program that reads PC systems main health sensors.
    voltages, temperatures, fans speed.
    http://www.cpuid.com/hwmonitor.php

    FurMark GPU (Graphic card) Stress Test:
    http://www.ozone3d.net/benchmarks/fur/

    PassMarks burn in test: http://www.passmark.com/
    The Burnin test and their benchmark test both give a good workout of all the major parts of Windows.

    HD Tune:
    Provides drive info and has an option (error scan tab ) to test your drive.
    http://www.hdtune.com/

    SpeedFan:
    Monitors internal temperatures and has an online drive health analysis feature (SMART tab) for hard drives.
    It will display your drives model number and compares your drive with other drives of the same make and model.
    http://www.almico.com/speedfan.php

    GPU-Z:
    A lightweight utility designed to give you all information about your video card and GPU.
    http://www.techpowerup.com/gpuz/

    PC WIZARD:
    A powerful utility designed especially for detection of hardware, also some more analysis.
    It's able to identify a large scale of system components and supports the latest technologies
    and standards.
    http://www.cpuid.com/pcwizard.php


    J W Stuart: http://www.pagestart.com


    Never be afraid to ask. This forum has some of the best people in the world available to help.

    mardi 29 mai 2012 15:59
  • Tighten the RAMs and the hard disk cables and all the power cables inside the system. And update to the latest drivers. If required, reinstall a fresh copy of Windows again and then download the latest drivers and install them afresh. Also update your motherboard BIOS.
    mardi 29 mai 2012 20:25
  • Hi,

    Please upload your *.dump file on SkyDrive and let us to analyze it for you.

    The log file will be %systemroot%\Minidump which is normally C:\windows\Minidump

    How to read the small memory dump files that Windows creates for debugging

    http://support.microsoft.com/kb/315263


    Ivan-Liu

    TechNet Community Support

    mercredi 30 mai 2012 08:53