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Since installing Windows 7 Enterprise 3-bit on Dell Latitude laptops (E6400 series), we are having issues where the internal CAC reader would stop working even in the middle of typing. I have contacted Dell and was told to ensure that the BIOS, chipset and Control Point are the latest. It is still not working. Any suggestions?
- Déplacé tonysoper_MSFT lundi 20 février 2012 21:37 wrong forum (From:TechNet Wiki Discussion)
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Please check the device in Device Manager first. Please contact DELL support for confirming the compatibility of the internal CAC reader in Windows 7 OS.
You can download the Windows 7 Upgrade Advisor to scan your computer for compatibility.
Since it is internal CAC reader, you’d better download the appropriate driver from dell.
Meanwhile, I suggest you troubleshoot the CAC reader. (Control Panel-> Troubleshooting-> Hardware->CAC reader)
Windows 7 Compatibility Center
Hope that helps.
The driver for the Ricoh card reader is under the chipset category at Dell support here:
Be sure to select Windows 7 32-bit OS. Windows 7 should also update the driver if there is a newer version available.
I would also recommend that you run the Intel automatic updater. Get it here:
That will update the the motherboard drivers and other Intel devices.