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WMP12 in Win7 won't play .mov files

    Pergunta

  • From what I read, WMP 12 in Windows 7 is supposed to play .mov files, making QuickTime irrelevant.

    However, in RC1, I can't get .mov files to play. When I try, I get the message "Windows Media Player cannot play the file. The Player might not support the file type or might not support the codec that was used to compress the file."

    The mov files in question are ones made by shooting video in my Olympus digital camera.

    Any idea what to do? QT won't install so that's out.

    Jonathan
    segunda-feira, 25 de maio de 2009 22:58

Respostas

  • Axenet,

    Based on zachd's post above, and some other information I've just received, my understanding of the situation is this: Windows Media Player 12 plays only MPEG4 .mov files, and in the Windows 7 RC and beta, Windows Media Player is not able to use external codecs. For the time being, you're probably going to have to stick to an external player for these problem files.
    -Alex
    • Marcado como Resposta Nick FV quinta-feira, 28 de maio de 2009 15:58
    quarta-feira, 27 de maio de 2009 20:52
  • iTunes includes the QuickTime Player and installs fine on Windows 7.  It's been part of my job to work with iTunes/QuickTime Player on Windows 7.  I'm not sure what issue you are having with installing iTunes/QuickTime Player, but that sounds like it would merit its own thread or a discussion with Apple.  This would be something that would be important to have working for you too. 

    By the same token you're pointing out, WMP doesn't enumerate in docs all the AVI codecs it handles automatically, and nobody handles (or can handle) every AVI codec.  There's a pointer here:
    * http://www.microsoft.com/presspass/presskits/windows7/docs/Windows7BG.doc
    saying "... most .mov produced..." are supported, but other than that reference that I found in a quick and utterly lazy search since I have other things you want me doing:
    A: No, this will not likely change as would be expected.  Go look up Apple/Sorenson/QuickTime in your favorite search engine, for example.
    B: A digression into the state of the documentation at this pre-release time would seem premature.  And boring to me, as a technical non-doc person.  A discussion of that after RTM would be much more relevant and would not waste resources that could be off doing things you care about.

    So: this won't work for every MOV under the sun, and I can probably toss out MOV files that will break your favorite MOV player too. :)

    You can easily host clips on places like yousendit / megaupload and then post a URL, I'd think.
    • Marcado como Resposta WinSvrAdmin terça-feira, 6 de outubro de 2009 03:43
    sexta-feira, 29 de maio de 2009 16:55

Todas as Respostas

  • Axenet,

    Have you installed any other codecs that might conflict with Windows Media Player's ability to play .mov files? If so, I'd recommend uninstalling these, opening a Command Prompt, and entering "sfc /scannow" to check for any missing or corrupted system files.

    If necessary, you can install QT Lite , a stripped-down set of QT codecs which should work in any media player and which is confirmed to work with Windows 7.
    -Alex
    terça-feira, 26 de maio de 2009 14:31
  • Alex,

    thanks for the suggestions. I had installed K-lite codec pack and it didn't help. So I uninstalled it and then ran sfc /scannow. It found a few problems it couldn't fix, but nothing connected with this (example it said the boot.sdi file in System32 was corrupt as well as the one in the archive folder). So then I installed QLite and the .mov files still wouldn't play. I got the same WMP12 error message as before.

    Then I tried playing them in another graphics program I had installed previously, IRfanView, and it played the .mov files just fine. So there is obviously something not right with my WMP12 install but I dunno how to fix it. I just set IRfanView to be the default .mov player.

    Jonathan
    quarta-feira, 27 de maio de 2009 04:25
  • Try the following from an elevated command prompt (right-click -> Run as administrator) to see if it's just a WMP settings issue:

    reg delete HKCU\Software\Microsoft\MediaPlayer

    If you still have issues, try it a step futher and delete the system settings as well:

    reg delete HKCU\Software\Microsoft\MediaPlayer
    reg delete HKLM\Software\Microsoft\MediaPlayer

    And if that still doesn't help, try uninstalling WMP from an elevated command prompt (right-click -> Run as administrator ):

    start /w ocsetup WindowsMediaPlayer /uninstall

    You'll have to reboot and once logged back in run:

    start /w ocsetup WindowsMediaPlayer
    quarta-feira, 27 de maio de 2009 06:10
  • WMP 12 plays MPEG4 MOV files.  It sounds like your MOV file isn't MPEG4.  It's hard to say without getting access to the clip, but it sounds like you either need to install QuickTime or get instructions from Olympus on how you can play these back.
    quarta-feira, 27 de maio de 2009 07:40
  • Axenet,

    Based on zachd's post above, and some other information I've just received, my understanding of the situation is this: Windows Media Player 12 plays only MPEG4 .mov files, and in the Windows 7 RC and beta, Windows Media Player is not able to use external codecs. For the time being, you're probably going to have to stick to an external player for these problem files.
    -Alex
    • Marcado como Resposta Nick FV quinta-feira, 28 de maio de 2009 15:58
    quarta-feira, 27 de maio de 2009 20:52
  • The clips I've recorded on my camera are copied to my desktop. I can play them on any XP or Vista machine but not Win7. So my conclusion is that WMP12, at least in RC1, won't play these .mov files. I have no idea how to tell what type of .mov files they are nor did I know there was more than one type such as mpeg4 mov, etc. I don't think contacting Olympus would be of any help as they would just say any player capable of rendering .mov files should be able to play them. I doubt they're into certifying their files can be viewed with new OS's.

    I also have RC1 installed in VPC2007sp1 and when I try to play the same .mov files in it, I get the same error message. I then tried some other .mov files I've gotten from the web and most of them won't play in RC1 either though they give a shorter and more cryptic message that WMP "has trouble" with playing the file. The only .mov files I was able to play in RC1 were some short clips that have an extremely low bitrate though not much lower than some of the other files that won't play.

    So I'm waiting to see how it all works out with RTM though I will try Ryan's suggestion to see if it works.

    Jonathan
    quinta-feira, 28 de maio de 2009 17:55
  • Ryan, I tried all your suggestions and none of them helped. I got the same error message with each step. So either you need more video memory than I have to support playing all .mov files or something else is not right. I just hope the RTM doesn't have this problem. Thanks again.

    Jonathan
    quinta-feira, 28 de maio de 2009 20:07
  • Axenet, as zachd mentioned, only certain CODECs are supported within a QuickTime container (MPEG4). Although, I just tried Artbeats/EyeWire/VideoTraxx stock footage in QuickTime format and they played. Since I know they aren't MPEG4, I just checked and GSpot indentifies them as Apple Photo JPEG encoded.

    GSpot

    The only QuickTime files I can't get to work on my system are those from Lynda.com tutorials (Sorenson Video 3 encoded), although I'm now using VideoLAN to do so. Also, Apple PNG doesn't play, but some of the thumbnails for the files display (and those ones just display the same thumbnail as video throughout the entirety of the clip)...

    Windows 7 Explorer - QuickTime (Apple PNG)
    • Editado Ryan Capp quinta-feira, 28 de maio de 2009 20:38 Additional Image
    quinta-feira, 28 de maio de 2009 20:32
  • I ran my .mov files through GSpot and I found that the only videos that would play in WMP12/Win7 are the ones of type Apple Photo JPEG. Most of what I have are Sorenson Video type. I have a few that are Cinepak type and those will play the audio but no video.

    The .mov files from my camera are blank for the Codec and Name fields. In fact, everything on the right side of the GSpot window is blank with those files. In the Container field it says the File Type is Quick Time w/ image preview (.MOV), rather than Quick Time (.MOV) like all the other .mov files.

    So it still seems to me the WMP12 is an imcomplete incarnation of QT and until that is corrected, WMP12 will play only a very limited number of .mov videos.

    Jonathan
    quinta-feira, 28 de maio de 2009 21:05
  • The CODEC might be proprietary to Olympus or just one that GSpot doesn't have any ID for (since it hasn't been updated in years).

    EDIT: If you have a small clip I can take a look at it to see what exactly it's using.
    • Editado Ryan Capp quinta-feira, 28 de maio de 2009 21:08
    quinta-feira, 28 de maio de 2009 21:07
  • Axe: WMP cannot and will not play every type of MOV file.

    It plays MPEG4 MOV files and a handful of others.  If your specific MOV isn't supported - it isn't supported and you would need to go party with the QuickTime Player. :)

    And like Ryan said - if you put up a clip it should be easy to figure out codec it's using.
    quinta-feira, 28 de maio de 2009 23:24
  • zachd, I'm curious where this info about WMP12 and what MOV files it will play is posted? I haven't done a lot of research, but what reading I've done about WMP12 doesn't say anything about supported and non-supported file formats. Too bad MS doesn't make that info more obvious since they have made it a point of saying that WMP12 will "play" MOV files. Rather misleading IMO.

    As for "go party with the QuickTime Player", QT will not install in Win7 so that solution is definitely out. In the meantime, I'm using IRfanView as it plays all forms of MOV files in Win7 just fine.

    I understand that this is an RC and not RTM, but somehow I don't think something like this will change in the RTM. Therefore, MS should do a better job of clarifying Win7's capbilities. I'm not complaining about Win7, I really like it. But when MS makes a point of saying that WMP12 now has native support for MOV files, they should also make it clear that there are different MOV formats and which ones WMP12 supports.

    As for uploading a clip, I'd be happy to if I knew how. I'm not exactly a newcomer to the IT field and I've been a member of several different forums over the years, but I don't see anywhere here how to upload or attach a file.

    Jonathan
    sexta-feira, 29 de maio de 2009 14:47
  • iTunes includes the QuickTime Player and installs fine on Windows 7.  It's been part of my job to work with iTunes/QuickTime Player on Windows 7.  I'm not sure what issue you are having with installing iTunes/QuickTime Player, but that sounds like it would merit its own thread or a discussion with Apple.  This would be something that would be important to have working for you too. 

    By the same token you're pointing out, WMP doesn't enumerate in docs all the AVI codecs it handles automatically, and nobody handles (or can handle) every AVI codec.  There's a pointer here:
    * http://www.microsoft.com/presspass/presskits/windows7/docs/Windows7BG.doc
    saying "... most .mov produced..." are supported, but other than that reference that I found in a quick and utterly lazy search since I have other things you want me doing:
    A: No, this will not likely change as would be expected.  Go look up Apple/Sorenson/QuickTime in your favorite search engine, for example.
    B: A digression into the state of the documentation at this pre-release time would seem premature.  And boring to me, as a technical non-doc person.  A discussion of that after RTM would be much more relevant and would not waste resources that could be off doing things you care about.

    So: this won't work for every MOV under the sun, and I can probably toss out MOV files that will break your favorite MOV player too. :)

    You can easily host clips on places like yousendit / megaupload and then post a URL, I'd think.
    • Marcado como Resposta WinSvrAdmin terça-feira, 6 de outubro de 2009 03:43
    sexta-feira, 29 de maio de 2009 16:55
  • Thanks for the encouragement of installing QT. I don't know what happened the other times I tried installing it but when I tried it this time, I was able to install QT on both the physical machine and the VPC running Win7 without any problem. So can watch all my MOV files. Had I not had any problem installing QT before, I probably never would have started this thread. Thanks for all the info.

    Jonathan
    sexta-feira, 29 de maio de 2009 17:40
  • One other note, when playing a .mov file window, it won't snap to half the screen size if I"m doing tutorials say, and need the .mov on one side and the practice file/explorer on the other.
    segunda-feira, 8 de fevereiro de 2010 22:10
  • Tomax, your issue appears pretty unrelated and probably deserves its own thread.  Perhaps creating a new thread with a link to a sample MOV that behaves like that might be a good plan?

    I have Aero Snap turned off right now, but when I turned it back on I didn't have this problem.  I wobble the player on the right side of the screen while playing a video and when the Aero Snap animation comes up, I release and it goes half screen.
    quinta-feira, 11 de fevereiro de 2010 21:29