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Crashing from wakeup

    Soru

  • ive had a few issues recently

    i have a 560ti and it randomly freezes and comes back saying it has recovered from a crash seems to be doing this when im barely using it

    i replaced the card with a amd 6770 so far no problem

    i tried to make my pc sleep to save power

    when it goes to sleep no problem but when i awake in the morning after not even being anywhere near the pc i look on my screen it is a sleep

    i wake it up to see on my desktop windows has crashed unexpectedly this has happened every night for the last 4 nights

    somewhere in the night it had crashed restarted and fell back sleep

    help please

    system specs are 

    asus m5a99x evo

    12 gig corsair xms3 ram

    amd fx 8120

    corsair tx750 v2

    amd radeon 6770

    hitachi 1000 gig (doesnt like when you spin it up after idle but works flawlessly otherwise)

    2 x hitachi 640 gigs

    corsair 60 gig ssd chronos

    and corsair 60 gig mushkin deluxe

    win7 x64 sp1 fresh install

    29 Mayıs 2012 Salı 08:52

Yanıtlar

Tüm Yanıtlar

  • Set of test utilities for DIY computer builders:

    Note: If you are OverClocking or use any automatic overclocking or power saving BIOS features, start out by disabling them: Intel EIST, Turbo Mode, Cool and Quite  and drop back to the stock speed as a starting point.


    Disconnect any other (additional) internal hard drives and external USB devices.
    Check for any loose hard drive power or SATA cables, Graphics card or other power cables.

    First run Memtest86+: 
    This runs from a boot disk or CD and should eliminate or confirm if your one or more of your memory
    sticks are bad or the SPD values in the BIOS are correct.
    Let it run for as long as you can: 2,4,6,8 or more hours (at least 3 full passes), if no errors by then your ram is OK.
    http://www.memtest.org/
    Memtest86+ Guide/How To's (use the .ISO to create a bootable CD)
    http://www.overclockers.com/forums/showthread.php?t=409152


    Test your drive - Create a Bootable CD:
    Anywhere from 5 to 20%, (depending on the manufacture) of new hard drives are defective.
    Test your drive using the drive manufacture's utility.
    If you have a new Seagate hard drive the very next thing would be to download Seagate's Seatools
    (the bootable CD) and check for bad sectors:
    http://www.seagate.com/ww/v/index.jsp?locale=en-US&name=SeaTools&vgnextoid=720bd20cacdec010VgnVCM100000dd04090aRCRD

    For Western Digital drives download the WdDiag .iso file: http://support.wdc.com/product/download.asp?groupid=611&sid=30&lang=en

    Samsung's Estool: http://www.samsung.com/global/business/hdd/support/utilities/ES_Tool.html
    Samsung's Disk manager software: http://www.samsung.com/Products/HardDiskDrive/utilities/shdiag.htm
    Hitachi's Drive Fitness Test software: http://www.hgst.com/hdd/support/download.htm#DFT
    Diagnostic tool available for use by customers who feel their Fujitsu Branded Toshiba hard drive:
    http://sdd.toshiba.com/main.aspx?Path=ServicesandSupport/WarrantySupport/SoftwareUtilities
    Fujitsu's Notice of drive Utilities suport: http://www.fujitsu.com/us/services/computing/storage/hdd/
    Toshiba bootable CD: (DOS Diagnostic Tool Ver. 7.0 For IDE/ATA/SATA Hard Drives)
    http://sdd.toshiba.com/main.aspx?Path=ServicesSupport/FujitsuDrivesUSandCanada/SoftwareUtilities#diagnostic


    After Windows is installed:

    Device Drivers: Did you install the motherboard manufacture's latest device drivers?
    Check their support site for the latest drivers as the CD that came with the computer
    or motherboard may be older and less stable drivers.

    Check the Graphics card manufacture's download site:
    Download and install the most recent Windows 7 or 8 drivers for your card.
    ATI: http://support.amd.com/us/gpudownload/Pages/index.aspx
    NVIDIA: http://www.nvidia.com/Download/index5.aspx?lang=en-us

    Also check out Nvidia's "Box of Smoke" test or other Demos: http://www.nvidia.com/object/cool_stuff.html#/demos
    or ATI equivilent.

    Prime 95:
    http://www.mersenne.org/freesoft/
    It's a stand alone .exe file contained in a .zip archive.
    Just choose to run the "stress test" option for 8 hours or more.
    If your PC can pass this test both your memory and CPU
    are fine (close the case cover to maintain proper ventilation)

    Core Temp:
    Monitor the temperature of each core of your processor.
    Note: For non overclockers using the stock Intel/AMD heatsink and cooling fan you can expect
    a temperature range of 35 to 40C at idle and from 60C to 65C max when running Prime95.
    http://www.alcpu.com/CoreTemp/

    CPU-ID (CPUZ): http://www.cpuid.com/cpuz.php
    Shows the clock speed of the CPU under various load conditions
    (when using Intel's EIST speed step technology).
    Note #1:
    CPU-ID has two tabs -  'Memory' tab which show the actual memory speed
    and the 'SPD' tab shows the rated speeds for each memory slot that is populated.
    Note #2:
    Compair the two values, the actual memory speed should not exceed the rated speed of your memory.

    CPUID HWMonitor: A hardware monitoring program that reads PC systems main health sensors.
    voltages, temperatures, fans speed.
    http://www.cpuid.com/hwmonitor.php

    FurMark GPU (Graphic card) Stress Test:
    http://www.ozone3d.net/benchmarks/fur/

    PassMarks burn in test: http://www.passmark.com/
    The Burnin test and their benchmark test both give a good workout of all the major parts of Windows.

    HD Tune:
    Provides drive info and has an option (error scan tab ) to test your drive.
    http://www.hdtune.com/

    SpeedFan:
    Monitors internal temperatures and has an online drive health analysis feature (SMART tab) for hard drives.
    It will display your drives model number and compares your drive with other drives of the same make and model.
    http://www.almico.com/speedfan.php

    GPU-Z:
    A lightweight utility designed to give you all information about your video card and GPU.
    http://www.techpowerup.com/gpuz/

    PC WIZARD:
    A powerful utility designed especially for detection of hardware, also some more analysis.
    It's able to identify a large scale of system components and supports the latest technologies
    and standards.
    http://www.cpuid.com/pcwizard.php


    J W Stuart: http://www.pagestart.com


    Never be afraid to ask. This forum has some of the best people in the world available to help.

    • Yanıt Olarak İşaretleyen ano111 31 Mayıs 2012 Perşembe 20:29
    29 Mayıs 2012 Salı 16:03
  • This issue is a hardware problem. 
    As you said, installing the 560Ti cause more problems and the Radeon 6770 causes less problems. This may be due to insufficient power due to faulty power supply or overheating. Check the following. Open the BIOS. Go to hardware monitoring or PC health status or download HWMonitor from CPUID website. Check all the voltages and temperatures. If they are fine, test the stability of the RAMs using Intel Burn Test software or memtest86+. Also tighten all the power cables inside the system.
    If all are ok, go to the ASUS website and download the latest BIOS for your motherboard and update it using Asus EZFlash. Check if you are having any problems then.
    29 Mayıs 2012 Salı 20:22
  •  i will try these things and post back



    • Düzenleyen ano111 29 Mayıs 2012 Salı 21:36
    29 Mayıs 2012 Salı 21:26
  • Have you set the Graphics Adapter in the BIOS to "PEG"?

    J W Stuart: http://www.pagestart.com


    Never be afraid to ask. This forum has some of the best people in the world available to help.

    29 Mayıs 2012 Salı 21:40
  • yes it is set to peg/pcie rsthr then pcie/peg but this is default would this be causing my graphical instabilitys in 2d mode

    30 Mayıs 2012 Çarşamba 08:41
  • jw im about to try the stress tests as you have advised

    ran memtest last night 3 passes no errors

    checked my ram timings was set to 1t instead of 2t corrected it

    checked my drives via quick test using western digital drive diagnostic no errors found

    weirdly im having no issues now

    except last night

    i was streaming to another pc defragmenting a drive while streaming movies from same drive

    and explorer crashed and restarted thinking maybe the drive was doing too much at once i closed everything

    but then after this i closed a program but it wouldnt close had to open task manager to force close it

    then heres the weird part my mouse would move but both buttons left and right where right click

    and only half my keys worked aka delete didnt work neither did space but letters did then none of my keyboard worked then it started letting me press buttons again but no delete

    didnt work on my keyboard nor my streaming device connected remotely to this pc until i restarted

     

    30 Mayıs 2012 Çarşamba 10:15
  • Open a command Prompt by right clicking and select 'Run as Administrator'
    and then at the command prompt type:  chkdsk  /f  /r    then press the enter key.

    If prompted to schedule the volumn to be checked the next time the system restarts,
    enter: y

    ========================================================================

    Run the  SFC   /SCANNOW    command. This will check and repair if necessary any critical Windows system files.

    Click on Start/All programs/Accessories  then
    Right click on Command Prompt option and select 'Run as administrator'.
    (or "Safe Mode" open a Command prompt)
    At the command prompt enter:  SFC  /SCANNOW

    Windows 7 - SFC SCANNOW Command - System File Checker
    http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

    How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7
    http://support.microsoft.com/kb/929833

    How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program generates in Windows Vista:
    http://support.microsoft.com/kb/928228


    J W Stuart: http://www.pagestart.com


    Never be afraid to ask. This forum has some of the best people in the world available to help.

    30 Mayıs 2012 Çarşamba 15:56
  • i did prime95 for 5 hours on the max stress test (with lots of memory tested it said) i left that on for 5 hours max temp was 68 cpu but my cores where max 52degrees anyway it returned no errors

    the previousely mentioned disk says warning on hdtune in orange text but the drive itself functions fine

    ultra dma crc error count value is 1

    would this affect my sleep causing it to bsd on wake

    i already did sfc /scannow elevated and also chkdsk no problems or errors reported 

    i think my motherboard is faulty but i wanted to be completely sure and still im not

    30 Mayıs 2012 Çarşamba 16:47
  • furmark is not what i need as my card works fine in 3d mode i really need a 2d tester if you know of 1

    all my grapicsl tdrs where/was while browsing or watching a video in vlc but games run flawlessly

    since i reconnected it yesterday i have had no issues touch wood id like to thankyou for your help so far after i tested the graphics il call it answered as my error logs are clearer thrn they have ever been

    think it has to do with the acpi driver i found to replace the 2006 dated driver on my motherboard support page

    because after that no more bsods and things seem to be workingas they should even my graphics card

    which i found on this site Solved BSODs after installing HD 6770 - Windows 7 Forums




    • Düzenleyen ano111 30 Mayıs 2012 Çarşamba 17:00
    30 Mayıs 2012 Çarşamba 16:57
  • im thinking this is a hardware problem

    my motherboard has been problematic since day 1, 2 days prior to these faults i rebooted and it told me i had no cpu in the socket

    but how to know for sure it is infact my motherboard

    30 Mayıs 2012 Çarşamba 23:12
  • Check for a BIOS update, sometimes an update will include better CPU compatabily as part of the update.

    J W Stuart: http://www.pagestart.com


    Never be afraid to ask. This forum has some of the best people in the world available to help.

    • Yanıt Olarak İşaretleyen ano111 31 Mayıs 2012 Perşembe 20:29
    • Yanıt İşaretini Geri Alan ano111 31 Mayıs 2012 Perşembe 20:29
    31 Mayıs 2012 Perşembe 00:05
  • i already updated to 1208 please see my dump files

    i had 2 bsods yesterday

    System Information (local)



    computer name: ASH-PC
    windows version: Windows 7 Service Pack 1, 6.1, build: 7601
    windows dir: C:\Windows
    CPU: AuthenticAMD AMD FX(tm)-8120 Eight-Core Processor AMD586, level: 21
    8 logical processors, active mask: 255
    RAM: 12827463680 total
    VM: 2147352576, free: 1956843520



    Crash Dump Analysis


    Crash dump directory: C:\Windows\Minidump

    Crash dumps are enabled on your computer.


    On Wed 30/05/2012 21:21:01 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\053012-18891-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x7F1C0)
    Bugcheck code: 0x4A (0x7717138A, 0x2, 0x0, 0xFFFFF88007685B60)
    Error: IRQL_GT_ZERO_AT_SYSTEM_SERVICE
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that a thread is returning to user mode from a system call when its IRQL is still above PASSIVE_LEVEL.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


    On Wed 30/05/2012 21:21:01 GMT your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
    Bugcheck code: 0x4A (0x7717138A, 0x2, 0x0, 0xFFFFF88007685B60)
    Error: IRQL_GT_ZERO_AT_SYSTEM_SERVICE
    Bug check description: This indicates that a thread is returning to user mode from a system call when its IRQL is still above PASSIVE_LEVEL.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.

    this was during video playback

    i could not make it do this with furmark

    i got some further information

    from tests today

    when my pc is put to sleep

    and it awakes i hear a duhduhduuuuuh noise sounds like a fan or perhaps a hd

    its not my graphics card i pulled it out and put in the new 6770 

    that sound has always been happening sometimes when it boots also

    im using burnintest right now

    trying to get a crash and narrow it down

    31 Mayıs 2012 Perşembe 09:20
  • so i bought a new psu but it kept turning off randomly it was suggested it may be the motherboard

    bad psu il take it back tomorrow

    but on inspection i noticed my new ssd power port and sata port are loose and flimsy like there not connected to the inbuilt controller card

    i bought this item a week ago so this does fit with my issues

    and also i noticed big issswih the new vlc player where it freezes during mp4 playback and i never had that issue before until i updated to it

    apparently 2.01 is a whole redesign so i rolled back to version 1.11 and all my issue went away

      thanks for your help 

    31 Mayıs 2012 Perşembe 20:29
  • You're welcome ano

    J W Stuart: http://www.pagestart.com


    Never be afraid to ask. This forum has some of the best people in the world available to help.

    01 Haziran 2012 Cuma 00:50
  • the powersupply i bought was a 700 watt powercool gt series

    when i used it in my machine it would just cut out and wouldnt turn back on again unless i pulled out the cable  and drained the board by holding powerbutton (i used two cables to test)

    it was cutting out randomly 4-5 times before or just after login

    i tried it in a low power machine

    dual core 2 gigs of ram 2 hds and a gt 250 and it worked but seemed stuttery on the graphics

    i had powered m5a99x evo 1 working ssd and my nvidia 560ti

    i took it back and the guy told me he would power test it invited me around the back and showed me a device that checked the volts

    he said theres nothing wrong with it i took it back and tried again 2 more times orf wiring it up and same issue it kept cutting out

    i took it back today suggesting that the power supply does not check it under a load  under a load

    and that it was infact broken

    my cpu temps are 29-36 degrees the cpu cores are 10 degrees

    motherboard is 32 degrees

    and graphics are 30 degrees

    and now my old psu the tx750 is reconnected all my problems have gone and not 1 cut out wth this psu

    is that powersupply damaged? i took it back to repair but he suggests it could be my motherboard shorting

    but i used all te standoffs theres no breaks in my cable and no marks on my board and its been working like a dream since i pulled out the dodgy drive

    is the psu damaged or is it my mobo?

    01 Haziran 2012 Cuma 09:48
  • Check the 700W power supply specs for the +12V rail

    Also is it a single rail or multiple rail and how much current can each +!2V rail supply ?

    J W Stuart: http://www.pagestart.com


    Never be afraid to ask. This forum has some of the best people in the world available to help.

    01 Haziran 2012 Cuma 20:05